Update from Mac1
- General Discussion
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**Update on the Update**
As you all saw, I got the rifle back. Unfortunately there were a few issues. I called Tim and explained what was going on. He immediately took ownership of the problems, saying "That's all on me, send it back and I WILL make it right."
It arrived back at his shop this past Tuesday (2 days ago). Yesterday, I get a notification that Mac1 Airguns has shipped a package to me. I was a bit confused, because when I had spoken with Tim, he wasn't sure how long he would need the rifle. So I called and he told me, "Yes, your rifle is on its way back, it's good to go now."
He had totally disassembled the rifle, rehoned and polished the air tube, went over the valve with a fine toothed comb, making 100% sure it was perfect inside and out. He replaced all the seals, even though they were new, then pressure tested the whole thing.
This was done Tuesday, the same day it arrived. He then shipped it back yesterday and it's due home this coming Tuesday.
I have to give Tim credit for outstanding customer service and support.
As you all saw, I got the rifle back. Unfortunately there were a few issues. I called Tim and explained what was going on. He immediately took ownership of the problems, saying "That's all on me, send it back and I WILL make it right."
It arrived back at his shop this past Tuesday (2 days ago). Yesterday, I get a notification that Mac1 Airguns has shipped a package to me. I was a bit confused, because when I had spoken with Tim, he wasn't sure how long he would need the rifle. So I called and he told me, "Yes, your rifle is on its way back, it's good to go now."
He had totally disassembled the rifle, rehoned and polished the air tube, went over the valve with a fine toothed comb, making 100% sure it was perfect inside and out. He replaced all the seals, even though they were new, then pressure tested the whole thing.
This was done Tuesday, the same day it arrived. He then shipped it back yesterday and it's due home this coming Tuesday.
I have to give Tim credit for outstanding customer service and support.
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