Hello, I guess I have the original 28mm pro gauges, not sure, they have the 5 pin connector in 2 rows, one row of 2 and one row of 3. I can not get one of them to turn on or take a charge. Is there a method to send it in and have the battery replaced, or can it be done by the user? What options do I have
Thanks
Glenn in GA
Hi Glenn, Thank you for reaching out! I'm sorry to hear that you're having trouble with one of your gauges. Based on your description, it sounds like you have our Gen-1 28 Pro gauges.
For all our digital gauges with built-in batteries, we strongly advise charging them at least once every three months. This helps prevent the battery from completely discharging during long-term storage, which can gradually reduce its capacity over time.
Our Gen-1 pressure gauges come with a
1 - year warranty, while the Gen-2 ones are covered for
2 years. Would you pls send us a private message or email us at
[email protected] with your order number, or the name/ email address you used to place the order. We'll be able to look up your purchase record and determine if your gauge is still under warranty.
If it is, we'll be happy to arrange for it to be repaired or replaced free of charge. If it's out of warranty, we're currently offering a special discount code exclusively for Gen-1 product users like you. As a token of our appreciation for your long-standing support, be sure to get in touch with us, and we'll share the details with you!
If you have any other questions or need further assistance, don't hesitate to let me know.
Cheers, Nicole R