Hatsan USA.... Never again

You were able to get an email response? Doing better than I did.

If you want to fix it yourself it's probably the anti bounce mechanism. It sits under the hammer and is u shaped. After a while the u shape gets bent out and jams. Bend it back by squeezing it a bit. It will happen again eventually. It's a design flaw I believe. I put a bit of moly on mine to help it last longer

I get parts from them on a consistent basis. And have also bought other things from them. I personally have never had a problem. They have always returned my emails within 48 hours.

Septicdeath said:

I get parts from them on a consistent basis. And have also bought other things from them. I personally have never had a problem. They have always returned my emails within 48 hours.

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What ever....

Almost exactly my experience with Hatsan. I sent a springer back at their behest, because of a grinding when it was being cocked. It didnt do it every time, but if you shot it 10 times, it would do it at least once, every time. The thing cost nearly $60 to send back on their preferred carrier. I got it back quickly, was the same rifle by serial number. I sent an email to the contact I had and asked what was done to it. The reply was, "nothing was done, tech didn't duplicate complaint. I went and cocked the rifle, to the exact same grinding. No reply when I said it still did the same thing, and who would pay shipping. Hatsan USA has received the last dollar they will ever get from me.

Jacko said:

Thanks for your reply. This is something that should have been identified and fixed at hatsan but as they cannot read the initial complaint,
Does this require driving out the two pins at the back of the receiver to get to the antibounce mechanism?

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I think the pins hold in the trigger mechanism. I removed them but i'm not sure if you need to. The top half of the receiver/action come apart and you will see the antibounce mechanism

Complaints about Hatsan USA customer service (and complaints about Hatsan in general) are the reason I haven't bought a Hatsan in over 15 years of airgunning. I sure wish they'd get their act together because there are a couple of Hatsan rifles I wouldn't mind owning.

Their Flash magazines work great in the FX Royal platform. Never seen one of their guns.

Now I’m nervous. I just sent 2 in for repair that were out of warranty.

I paid for the shipping to Hatsan. Wasn’t cheap either. Cost $90 to ship 2 rifles in a hard case. They are supposed to arrive at Hatsan today. I almost didn’t send them back because of the shipping cost and what ever the cost is going to be for the repairs. I couldn’t decide if I should hav just put the money toward something else.

Hatsan air rifles are meant to be low cost hunting rifles. They are simply built and relatively easy to work on. In most cases, it is not worth it to send them back for repairs.

Check out “Airgunners Edge” on YouTube. That guy did a lot of videos of him working on his Airmax.

Hopefully I will have better luck. I got a AT44QE on closeout and one of the mags was improperly machined. An email to their warranty service dept and they rushed a replacement to me on my word only. Didn't want photos or the defective part returned. This is my first Hatsan and an older model well known. No company has spotless records on guns coming out of the factory perfect, even a well-respected Northern European outfit well known here. Time will tell but I would have higher expectations for a $2K gun than a $300 one. Still expecting decent warranty service is not expecting too much.

As Scott pointed out Hatsans are cheaply made and really not worth the effort or the money to ship them back for repairs. Of course the same goes for Umarex, Gamo, and the Chinese Crosman springers. If you like tinkering these guns can be fun but don’t expect much in the way of durability. I own several Hatsans. I like them but I do not expect them to be heirlooms.

Jacko said:

Thanks for your reply. This is something that should have been identified and fixed at hatsan but as they cannot read the initial complaint,
Does this require driving out the two pins at the back of the receiver to get to the antibounce mechanism?
Jacko

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When I buy an Airgun, I pretty much assume I am the Warranty.
Most things can be fixed with basic skills. Now parts availability is critical.

That said, I owned at least 15 Hatsans, product engineering is not their strong point. However, price point and looks are positives.

I really don't understand what happened to the brand..when I started 8 years ago they were the hot ticket in the affordable range..so many changes n advance in AG technology..n they are doing the same heavy obsolete guns from 8 years ago..by now the bt65 line were supposed to be regulated n lighter n with the proper side level in all the calibers .they bottle guns were supposed to be more powerful regulated n lighter.. I'm surprised they are still in business.. I really liked the bt65 line if the would have given the necessary updates I certainly would have purchased a few.