Fox Air Power LLC

I bought a gun from Fox Air power and it would not take air I tried a tank and air compressor nothing would work.
I sent an email and no reply sold the gun as-is at a great loss

Did you ever receive a call, or talk with Terry directly?
I ordered a rifle from him over a week ago and have sent him several emails about it and just like you, no reply at all

Whoa! That’s how they’re doing business over there? Their “About Us” page says “Join us at Central Valley Airgunners on YouTube and Facebook.” If someone is on Facebook maybe message them there.

I found some other info I will PM those of you who need to try and contact Terry.

I did get an automated email from his company stating that the rifle had shipped.
I'll keep my fingers crossed on needing to contact him about any possible issues with it.

Just skip FOX and go through the pellet shop or bintac LLC. Both great customer service.

I did contact Bin at Bintac and he replied immediately and even offered me all of the advice I needed, even though I didn't purchase the rifle from him.
Now that is 1st class customer service!!
Two thumbs up to Bintac !!!!

Ezana4CE said:

Whoa! That’s how they’re doing business over there? Their “About Us” page says “Join us at Central Valley Airgunners on YouTube and Facebook.” If someone is on Facebook maybe message them there.

I found some other info I will PM those of you who need to try and contact Terry.

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Can you PM me ways to contact Terry?

Just hope people continue to run across this thread before choosing their vendor to buy from. Having follow up service after your purchase if needed is very important. Especially in an industry where the guns are pretty much the same price everywhere. Don’t get how some get away with skimping on this part of the business.

Sky King said:

Can you PM me ways to contact Terry?

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Utah Airguns is reliable and reachable. They have the AEA Challenger etc.

Sky King said:

Can you PM me ways to contact Terry?

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@Sky King I found some contact information for him last year to help a couple of members by using search engine results. I don’t have it on hand, but if you’re decent with a search engine, it shouldn’t be hard to locate. I’m not even sure if what I found then is still valid contact info.

Thanks but I'll p[ass on him et al. I won't do business to anyone that hides their contact info. If I buy an airgun and have a problem or question, I want to be able to call someone.

I would highly recommend The Pellet Shop for AEA . Bin has been very helpful with any issues. I had an issue with one of the AEA guns I bought from Bin and he was very quick to handle it to my satisfaction. He even helped me with a gun I bought from Terry.

is fox that bad? i swear i'm tempted to come out of retirement. all these horror stories about these shtty dealers.

IMO Don’t walk, run from Fox air power. You will not be talking to Terry on the phone. He will not call or take phone calls.. stopped responding to emails. Worst customer service I’ve seen in a long time. Here are pics of a “NEW” Zeus Fox AirPower shipped me. He did refund my money on this Zeus.
I did have to go through my credit card company on the next and last item I ordered from Terry.
Will PM anyone that wants the number I have that Terry gave me. Told me to call him.. tried several times, left voicemails, nothing
I will never buy anything from Fox AirPower again
BinTac or the Pellet shop for AEA products if you feel the need to buy AEA products.

If you tell him you have a youtube channel you’ll probably get a much faster response, lol

darylm said:

If you tell him you have a youtube channel you’ll probably get a much faster response, lol

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I guarantee it!
I bet you also get quick response on the phone calls.
The YouTuber that post on here in the big bore section and the well know airgun slug maker that also post on YouTube should reevaluate who they promote.

I've been dealing with him and I must say his service skills are terrible. He never answers questions, won't give his number or even acknowledge that you asked for it. Rather than answer a question he sends you a link to a product he sells. I tried to tell him how he's not taking care of customers and said it in a kind and respectful manner as I am speaking here and now but I have not received a response and my gun hasn't shipped yet so I went ahead and asked if I could cancel my order with him because I already wish I would have gone to thepelletshop. I hear they really care over there. I make YouTube videos. I think I might have to make one addressing this.

I know this is an older post- BUT I can NOT recommend Fox Air Power. Ordered a Western Rattler at $2700 on the site- showed in stock and ships w/in 3 days. Got an email after payment posted and 3 days stating - see below.
Am asking for a full refund -deceptive folks to say the least. Have also contacted Western Airguns since they are about 2 hours away from me.

Hi Jon,

We have had a delay in our delivery of this particular model and caliber.
We are expecting them soon. When they arrive, we will get them tested and sent out to you.

Thank you,
Customer Service

You should have never done business with Fox Air Power. The guy is really bad at doing business and doesn't care about people. I got my refund. Good luck to you for yours. Tell him you will complain to the merchant and make a YouTube video. I made one I'm about to drop it soon lol just lazy.