The more I deal with FX USA the happier I am that I own one of their airguns! Their technical help and customer service are spectacular!
Shout Out To FX Airguns USA!
- Thread starter MikeAllen
- Start date
I have stated it before and will continue to until things change.
The service and technical support is worth half the cost of their guns.
The service and technical support is worth half the cost of their guns.
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Does FX prefer contact from the consumer 1st or from the dealer. Got a leak on my 3 month old impact.
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I'm not sure it matters. Might depend on if your dealer is a servicing dealer, as some are resellers only and not authorized service centers. I'd recommend calling FX and they might troubleshoot and correct it by phone. Their number is under their contact information on their website.
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I go straight to FX if I have a problem. They can trouble shoot and tell you immediately if it is a warranty issue. They will do their best to resolve the issue over the phone and that will depend on your mechanical aptitude and familiarity of working on your gun.
The dealer can do the same in most instances but if it is warranty going ro FX first eliminates the middle man
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FX prefer you contact them directly for technical help. This enables them to sign up more dealers, dealers just need to sell the gun.
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