UPDATED. Pyramyd Air is really slacking off lately

Sorry, Dude, same thing happened year, or so ago, to a member. PA was following thread and reported management had to ream out a new employee in Shipping. Things got much better in a hurry. Sad to see history repeating itself, hope all works out. WM

Yeah big oof. I don't shop at PA anymore due to their pricing not being terribly competitive and I'd rather support the smaller guys like Trenier or The Pellet Shop.

Trenier ROCKS!

Pyramyd got too big too fast, and now can’t keep up. Their customer service is horrible, their shipping department I think is a bunch of high school kids that don’t give a damn, and their pricing is not competitive at all unless you take advantage of their “deals” that make their prices similar to everyone else. I’m no longer a customer. I’ll take my money elsewhere.

My last 3 things from them were not so satisfying.. rma city and what not...

Now i go look at stuff there and fight there in house pop ups. Spin the wheel of savings, can i help you, ect ... I just tap out and look elsewhere. Also a lot more of discount dont apply to this item . Coupon code was a thing wirh then to put a good deal together that now a dont apply...lol ( so all them saving pop-up's. Cant be used on the item your looking at anyway).. anyway pa, i go to shop items not fight off your dale/ chat, discount pop ups and your not the only place that sells stuff ( even though the rest are a near copy and paste stores ). Lol

The box should have been "cut" in the corners, so it could have folded over for a more snug hold on the content.
Filling with padding ( Crumble paper or air filled plastic bags / styrofoam chips) only get you so far.


This i believe will even save money on shipping ( smaller parcels )

Shipping is not just getting things in a box and out the door, it is getting things correctly in the right box, and then out the door.
It is a mundane job, but there are still a right way to do it and a wrong way to do it.

In this case with the pellets i would have done 1 layer, then a piece of cardboard, then another layer, also it might actually have been better using a square box VS this rectangular one, as the longer side would be more prone to flexing / bending in shipping.
That way you had 5 X 4 tin layers VS 2 X 8 tin layers + 4 in the rectangular box.

Thin + heavy parcel are no good if you have several items, in that case a thicker one would support itself better.

I had a shipment last month packed the same way. Lucky none were damaged. But still wasn’t happy. 150$+ every order, so I get free shipping. That really does no good for anyone if product is damaged.