What would you do?

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Hold_Over

Hold_Over

Member
Dec 18, 2021
695
1,182
Massachusetts, United States
So I have a new gun. Covered under warranty for 5 years. The piston seal is bad. I talked to the rep, and they agree the piston seal is the problem.

Option 1 I get a shipping label, send them the gun, and they replace the seal. I maintain the warranty, but have a seal replaced potentially under the same circumstances that caused me to have a bad seal in the first place.

Option 2, they will honor the warranty, and send me a replacement seal to perform the work myself. I will be able to deburr, grease, and assemble with attention to detail as I see fit...probably eliminating whatever caused the failure in the process. The instant I do that, it voids the warranty so any future problems down the line are my problem.
 
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n3rdv said:
Option ONE

I wouldn't jeopardize losing my 5 year warranty.

N3RDV
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In every case that I have had an issue with a new gun and I've called the warranty provider (normally the manufacturer or authorized reseller) and asked for an RMA and notified them I am able to do repairs myself as long as I am able to maintain the warranty, I've been granted permission to go ahead.

I think good manners, a good attitude and assertive customers get further than jerks and crybabies.
 
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coastal drifter said:
I'm with Septic, I hate shipping and waiting specially for an inexpensive part like Oring ETC. What else could possibly go wrong with your gun? Is it a springer?
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Yep...gas ram springer. Easy enough to work on. Never used a warranty before, was thinking about seeing what it's like while I have the option. It's not likely I will though. Would rather have the confidence knowing what inside having done the work myself.
 
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Sqwirl57 said:
Cool. Just making sure it wasn't a different brand. I was going to say make sure the crown is good before voiding the warranty if it was. I guess even if it isn't the one I was thinking of I would still make sure everything you can inspect prior to opening it is good before doing so
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Already ran through the list of other possible options that could be causing issues....fps has dropped below 500.
 
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Headshots said:
I would ask them to send me a new Gas piston for my gasser .

If it fails again you will want to know how to repair it . With shipping these days it could end up with more damage beyond the piston.
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My feeling is the piston is still good atm. Obviously having shot it some with a bad seal during the diagnostic phase I have some concerns that will have shortened it's life though. A bad seal while not an actual dry fire has less resistance than it should moving forward.
 
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