Pyramid dropped the ball...

Easy mistake on their end.

The delivery service probably has not picked up the package yet. The tracking number has been generated and so it will say it was shipped even if they haven't picked it up

I got that once then told the gun was discounted and no longer in stock and I should select a different gun ..lol

Lol .. your kidding right ..lol.. p.a ..lol

Chief,
You are the only customer the PA shipping department has to deal with.
First come, first served.
It could very easily take four or five days to pack and ship an order.

I made the first $5000 order from Pyramid for the Pellet Union a few days ago. I'm sure they are busy with our order and will get to yours as soon as they can.

Deep discounts when you buy in bulk...

Maybe if you added some hot sauce and a e bike and some tampons also energy bars and powders in your air gun order it may of got out faster ..

Air gun is not there first priority anymore ..

You guys are just a ray of freaking sunshine today aren't you?

I just got a UPS confirmation. It will be here Friday. Ordered it Sunday. There is no reason for an order to take that long!

I'm furious!

They are all evil lying shysters that feast on the tears of their customers I tell you....

My last order was much the same. the issue was WHICH warehouse rifle was shipped from. You would think tracking and when item was actually shipped would match? Ha! Anyone one want to talka bout amazon two day shipping?

Lately it seems that when I order from Pyramyd I initially get an expected delivery date about 4 days out, then within 1 to 2 days it gets revised to maybe two days later than the original date. I've had that happen 3 or 4 times now.

I agree they should configure their systems to NOT notify you when the label has been created, and to wait for the first physical scan. Now the question is, which generates more customer service headache - people calling to ask why they haven't been notified about tracking number while they wait for their package to be picked up and scanned by a driver, or people calling to complain their box isn't moving because were given the tracking number too early?

MrP said:

I agree they should configure their systems to NOT notify you when the label has been created, and to wait for the first physical scan. Now the question is, which generates more customer service headache - people calling to ask why they haven't been notified about tracking number while they wait for their package to be picked up and scanned by a driver, or people calling to complain their box isn't moving because were given the tracking number too early?

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I think this is the crux of the matter.

I wonder how much a tin of pellets would cost if they didn't have to deal with all of that?

What do we buy in a tin of pellets?

Pellets and promises. And a separate staff to handle them both.

I'd much rather wait for the pellets and not have to pay for the promises.

They should give guys an extra 10% who were willing to wait 10 days before they started griping about it on the internet.

I'd give a guy a tin of crosmans to keep from having to listen to him gripe about it on the internet.

Sadly we pay for the pellets, the promises and the pissing about it. That's just business in today's world.

They’re focused on archery season now, us airgun guys are on the back burner.

Chief Ten-Beers said:

Same as when you purchase Merchandise along with Pellets? If Lying to a Customer is "just business" then it needs to change.

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Lying is never "just business". Falling short of customer expectations is.

It wasn't a lie. It was the best estimate the employee could give you given the info they had at the time. A delivery date is a prediction. Not a promise. The future is difficult to predict.

The person that "lied" to you was representing an organization. All organizations have challenges. Sometimes things dont go right. A customer certainly has the right to be disappointed.

The same person that "lied" on behalf of the company will also issue you a refund and/or a sincere apology. That's their job.

A lie to me is a concious untruth. Someone telling you one thing knowing it is false. This just isn't it. It's just a pellet order that took to long for you to get.