Of all the Huma regulators I've installed, I've never had a single problem in many years. But my last purchase was a Impact/Crown Gen 3 reg and when installed, it leaked, very loudly I might add.
After assessing the situation, I emailed Huma on 10/28, and they requested some information which I sent them on 10/29. I quickly got an email that a new reg was on it's way. On the morning of 10/31 a UPS driver handed me the new reg. That's from Huma in the Netherlands to West Virginia in less than two days! The new reg works perfectly and I just can't thank them enough for their outstanding service.
This is just phenomenal service to their customers and I salute them for their attention to customer problems.
After assessing the situation, I emailed Huma on 10/28, and they requested some information which I sent them on 10/29. I quickly got an email that a new reg was on it's way. On the morning of 10/31 a UPS driver handed me the new reg. That's from Huma in the Netherlands to West Virginia in less than two days! The new reg works perfectly and I just can't thank them enough for their outstanding service.
This is just phenomenal service to their customers and I salute them for their attention to customer problems.