AEA Compressor problem and disfunctional support

In another post I mentioned my issue - the connection of the tube coming from the compressor to the dry-pac. Clearly the connection is not possible. I made fotos, gave a clear description of the issue to the support and even offered them a simple solution by sending me a tube and hose that are able to connect. It has been one month now and they keep "looking" for a solution and not getting back to me.

Although the compressor micght be amazing - obviously I could not test it, the support is horrible and totally unacceptal in my opinium. Loosing warrenty time for my M4 and the compressor. WTF.