Steve, consider yourself lucky if you have only a handful of trolls and cynics out of your vast numbers of subscribers. My career was in direct sales. My desire to have no dissatisfied customers was an impossibility. The great majority of people are fair and reasonable. There are a few that for whatever personal reasons are not interested in fairness but are looking for opportunities to be critical. Their negativity can never be appeased.
Keep up the good work.
Keep up the good work.
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