Air Venturi contact?

[TQM]

Stacey is back in the office. Again, very nice, but I blame Air Venturi who left her to be a single point of failure for all of their customer support. Anyway, I got a call back and an email. Things might be moving again after over a month of mostly silence. They seem to think that all marketing and no service is the way to go...

 

[beerthief]

Thankyou for the update . ill be waiting if and when i get a reply .

 

[TQM]

Just an update- after a very slow back and forth (due to the length for them to respond), the agreement was that they would send me a replacement regulator (to save shipping the whole thing back and forth). I'm comfortable working on it, so I'm happy with the strategy. I got a tracking number today, so hopefully it shouldn't be too much longer. Crossing my fingers that it clear up the issues. Bottom line, the interaction was pretty good when you actually get ahold of them or get a response. Its just stupidly delayed due to them not staffing the support well enough. I first reached out to them on 21 Dec, so about a week short of two months to get to this point (and a lot of aggravation trying to get a response).

If Air Venturi actually reads this forum - Stacey is nice and helpful (props to an overworked single point of failure), but you are failing her and us by not better manning your service department.

 

[tommyb]

Just an update- after a very slow back and forth (due to the length for them to respond), the agreement was that they would send me a replacement regulator (to save shipping the whole thing back and forth). I'm comfortable working on it, so I'm happy with the strategy. I got a tracking number today, so hopefully it shouldn't be too much longer. Crossing my fingers that it clear up the issues. Bottom line, the interaction was pretty good when you actually get ahold of them or get a response. Its just stupidly delayed due to them not staffing the support well enough. I first reached out to them on 21 Dec, so about a week short of two months to get to this point (and a lot of aggravation trying to get a response).

If Air Venturi actually reads this forum - Stacey is nice and helpful (props to an overworked single point of failure), but you are failing her and us by not better manning your service department.

I sent a private email to Stacey, Boris, et. al last week, requesting an AV Management contact who I can speak with...by phone. I did convey our mutual frustration with their Service Department staffing issue and responsiveness, diplomatically. I have not heard back with any AV Management contact but will keep trying so that they hear it directly from their AGN customer(s).

Will keep you posted if/when I have any success.

Tom

 

[maxtrouble]

@TQM Yes I’ve corresponded with them via email and they were pretty good at following up with me. Here’s the tech support email address I used. [email protected]
It’s also posted in an older thread. Conduct an AGN search and see what other’s have experienced with them.

Thank you sir, that was exactly what I was looking for.

 

[Trucker3573]

Did you guys try having the dealers that sold the rifles contact AV ? Maybe they would have better luck. It has been my experience in many types of industries manufacturers just don’t like to deal directly with customers and generally leave that to the dealer network.

 

[Ezana4CE]

Did you guys try having the dealers that sold the rifles contact AV ? Maybe they would have better luck. It has been my experience in many types of industries manufacturers just don’t like to deal directly with customers and generally leave that to the dealer network.

@Trucker3573 I contacted them about products other than rifles. To answer your question, yes I contacted the vendor first. In doing so often times I’ve spoken to a customer service rep who doesn’t know much about specific products, especially niche items. I was then referred to AV tech support for more technical answers.

 

[Victor American]

I could not contact Air Venturi using their designated contact information. My son bought me an Air Venturi compressor from Pyramyd Air for Christmas that would not build pressure. Before returning it, I tried the Air Venturi troubleshooting number repeatedly as specified in the set-up procedure. They did not pick up or reply to my messages. Air Pyramyd, which was responsive, informed me that there is a sole contact person for Air Venturi but vouched for her years of experience as a troubleshooter. Even so, I had to return the faulty compressor for lack of assistance. I decided to go with a tank instead and fill it at the local dive shop. Henceforth. I will steer clear of Air Venturi and try to buy American.

Nowadays, seemingly most things are made in China, and some American company sits in the middle as an importer, either doing a good job or poor job of marketing, distribution, and service. Judge Air Venturi by the results, and go from there. I bought an AirForce airgun made in Texas. I know for certain they have techs that respond. Airguns of Arizona has gone to the trouble of sourcing US-made air tanks. So, you do not necessarily need to buy a Chinese product and risk service by a middle-person, who may or may not know the product well enough to service it or benefit from effective links back to the manufacturer in China.

 

[maxtrouble]

I contacted Air Venturi via email and received a prompt reply to my question by Stacey. I was very pleased with how fast she responded AND she gave me the information I was seeking. Stacey rocks!

 

[Toxicmatrix]

I would avoid Air Venturi at all costs. I got absolutely burned by them. I made a video and community post on my youtube to warn people, now I signed up on here to get the word out.

 

[beerthief]

Stacy answered my Email in the order recieved and afteral several prompt Emails to identify my problem and exactly which rifle i had , my problem was fixed ,
Stacy was great to deal with . Stan in KY

 

[Trucker3573]

China stuff is far too often (not always) “Fu once they have your money “ Return to dealer or you are basically on your own to figure it out. Is what it is and the option of cheap goods comes with a price.

 

[FreshAir]

I bought a Kral puncher breaker silent from PyramydAir; my first pcp. It had a deformity that caused filling the air tube to be impossible. I texted them about the issue using the number from their site and immediately followed that up with an email. That generated an auto response email that gave an alternative means of contact. I picked up the phone and Stacey answered. She was reading my email and knew the problem I was contacting them about. Total elapsed time since beginning this entire process? less than 10 minutes.

I had many exchanges via email with Stacey over the next week before deciding to return the Kral for a refund. It landed on their loading dock last Friday. My PayPal refund confirmation email came yesterday (Tuesday) morning.

I do not make a habit of returning things, So, I may not be THE authority on the subject, but I am very pleased with this transaction. Pyramyd and Air Venturi have earned my respect with the way this transaction has gone.

Hopefully everyone henceforth has a similar experience.