Well, for one thing, I placed an order, and no monies were taken out from the transaction. They sent me an email saying that they were processing my order. After no more communication being received from them, I then sent them an email asking for an update. NO RESPONSE. I then sent another email to ask about the quantity of certain pellets that I wanted to purchase. Again, NO RESPONSE. I decided to visit their site on Monday to browse and that's when I got the notice that their account was closed from their provider. Hence the question that I posted on Monday. The reason for me posting 12 hours after yours, is that I found out that they were a scam. So, I went online and found that they are on a scam listing. Sorry if I had confused anyone with my brief responses.