Hello everyone,
I wanted to be part of the mishap I recently had with the Huben dealer in Spain (because I live in France).
I bought a new Huben K1 from them in summer 2022.
In almost 8 months and after trying more than 40 different pellets and slugs I have never managed to obtain a satisfactory grouping beyond 30 meters (33 yards).
I contacted them many times by email, they always responded but often being very vague, then they ended up making me an offer.
"I send them my k1 for verification, if there is a problem on it the costs are their responsibility and if there are no problems then I pay €180".
For me no worries since the grouping above 33 yards is horribly bad and on top of that I sometimes have faster or more loose projectiles for no reason.
The overhaul of my k1 should normally be carried out in 2 to 4 weeks except that it took 4 months.
Of course he didn't find any problem on my k1 so he asked me 150€ for the servicing costs and he didn't tell me more about what was done on it, (I got a 20€ discount because 'they took 3 months longer, do you find such a small discount normal when it is an after-sales service which logically should have been free?)
I received my huben k1 after 4 months of waiting and 150€ in my bank account.
I had a big surprise when I opened the box, the air pressure nanometer had been changed since the old one was also placed in the box, why did I change it since the rifle has no problem?
Then the cap of the new nanometer was not retained, because it was missing 2 small springs and 2 small steel balls to hold the cap in place (so I repaired it with the old cap that I received in the box, does this seem professional to you and a guarantee of quality as well as reliability for a rifle at this price, especially since I paid €150 in overhaul costs.
And that’s of course not all of them because otherwise I would never have written this post.
I also have an air leak on it, I lose about 50 bars per day of pressure.
It comes out of service, where I bought it, from an authorized reseller, who makes me pay for after-sales services and sends me back my huben k1 in less good condition than when I sent it since the nanometer cap does not hold and there is an air leak.
How can anyone imagine that people can work like that, I'm sickened.
Now I can no longer trust them to repair my huben k1 and they stole 150€ from me.
Ps: I feel like he shoots better now
My contact at Huben Spain, so my thief is called Matias.