AOA is very slow

[airgunmike56]

On 2-09-21 got an Email and a call my Uragan was in, 2-10-21 Money had cleared my bank, I have ask for a tracking number but have not heard anything back as of 2-17-21, I did order my Prophet from them a year ago or so I do not remember them taking this long to ship it...

Is this pretty much a AOA thing...

Mike

 

[Guest]

I've only had them deliver in less than three days from their shop to my door. I will not order now from anyone but AoA. I don't order guns that are out of stock or go on wait lists, but if I did I would understand. Kipp always takes care of me there. Call them up and ask. They are awesome.

 

[AncientSword]

Yeah, they take a while usually. They test every gun before it goes out and I heard that they have been crazy busy lately.

 

[wwo2015]

Received my Talon in 4 days to Texas. Guess it just depends on what's going on.

 

[AirNGasman]

AoA was hit hard with Covid, and Robert had major surgery recently. Don't know if Arizona is iced in like Texas, but they've had enough other bad luck lately to qualify as more than excuses.

 

[Guest]

I ordered my Cayden 3 weeks ago. Shipped same day. 

 

[Ezana4CE]

It was explained to me that are a bit backed up now. It seems they have a backlog of outgoing orders to be tested before shipping (don’t know if they test new guns before shipping). I don’t know the particulars of the “why,” but if you call they will likely have a number of people ahead of you on hold or on their call list and will call you back that day if you don’t want to wait on the phone. Someone should communicate what’s going on with your order via phone. A recent order took about two weeks to get to me with an issue that was quickly resolved. Arizona has not been affected by the polar vortex to my knowledge, but who’s to say that if you’re in a region that has been affected transporting your order won’t take longer than usual to arrive?

 

[hawkeye69]

AoA was hit hard with Covid, and Robert had major surgery recently. Don't know if Arizona is iced in like Texas, but they've had enough other bad luck lately to qualify as more than excuses.

No freezing in AZ. high 60's and 70's usually and calling for the 80's next week

 

[Jlowe]

I Ordered a Taipan Veteran Long on Jan 12th. Have yet to see it. I was hoping this week.

Ordered a Kratos from AOA to TN in December took 5 days. as usual. 

I hope the Veteran was worth the wait. I am used to buying Daystates. 

 

[airgunmike56]

Any news is good news I did not know of the AOA problem with Covid and the Surgery,,, Maybe I will hear something soon..

Jasmlowe It will be worth the wait, The Taipan guns are great guns,,,

MIke

 

[Ezana4CE]

@Airgunmike56 I know that anxious feeling. They’ll get it to you. They’ve won my confidence with customer service and quality goods. Hang in there. 

 

[indubitably]

Full confidence

 

[wimpanzee]

I ordered a daystate revere on Feb 6 and it was delivered Feb 17.

A little slow...but it is beautiful!

 

[Odoyle]

I wouldn't worry about AOA, delays do happen and they normally inspect and test fire the guns prior to shipping. AOA is all good...

They have SO MANY customers buying from them on a daily basis it's crazy! Their phone in call back system is first rate.

 

[Odoyle]

https://www.airgunnation.com/topic/aoa-behind-on-order-processing/?referrer=1

 

[JohnnyPDX]

Yeah, they take a while usually. They test every gun before it goes out and I heard that they have been crazy busy lately.

Totally true. Don't worry

 

[Airgun Advisor]

What everyone else has said. With AoA testing stuff before it is sent out and the other difficulties going on I wouldn’t worry.

Can always call too. Leave your number if you don’t get through. They will call back %

 

[cmatera]

Funny how buyers rush the vendor, then complain when things have not been checked. I paid $3.142 for my .30 Delta Wolf last Tuesday, after waiting for it since March, 2019. Never checked on it. It was set for delivery tomorrow, but will be here today, so a week and 2 days, with a Sunday in there and shipping time, which they have no control over. Could have been a couple more weeks, that would be OK too. I'd say that's real good with Covid social distancing requirements, the weather delays across the country, and losing an employee to Covid.

I have had guns ordered and in for repair for a month, 6 weeks, and 2 months. Never called to check on it once. I'd rather have the vendor or gunsmith do a good job, than send me a gun that leaks or does not function properly, that I have to re-box and send back at a cost of hundreds of dollars (with insurance), and be without again anyway, for weeks more (with shipping). The main thing is to pick your vendor carefully. You have no worries with AoA.

 

[MikeVV]

Well...ya gotta figure that things MAY...take a while to get in line when you call on the phone, and you are the 20th caller..!

If they are that busy, things WILL backup in the sales production line. Especially when they test everything that they sell, then have to repackage.

I was told that when I called the other day. "It will take about a week to get in line, get tested and shipped". So...I'm figuring about nine or ten days before I get a shipping tracking number.

Mike

 

[NVDesertRat]

They are REAL Busy Right Now. I called on mine yesterday as it was supposed to be shipped out on Monday or Tuesday morning I ordered mine a week ago Monday but I was told it would take them time to test it out and add the Pic Rail and some other things I added to the Rifle. I called not because I was in a hurry but because I never got a tracking # and did not want it delivered while I was a way from the background noise in their shop I would say they are REAL BUSY it sounded like a sports bar with a football game on lots of big screens. Just have them do a call back they get back to as fast as they can, I'm pleased with their customer service no complaints here and they are sending mine 2 day air for not shipping it 1 day late not a bad deal.



Tomorrow mine will be here at lease from the tracking number.