Boy does that piss me off when UPDATE

[JohnnyPDX]

Since they came through and did such a good job it would be a courtesy modify your initial post so others don't get the wrong idea.

A lot of readers will stop at the first post assuming that's the end of the story.

I am impressed with what they did and NOW consider that retailer as an option as well.

 

[Mike_Lenardon]

Johnny

I updated the post but you are right. Went back and edited the first post. Thanks

And thank you again UTAH AIRGUNS

 

[bandg]

Updated or not, I don't think it should make a difference. I had never ordered from them but from reading lots of positive reports, I had no negative views about them either. After READING what transpired with OP, I now have a positively positive view of them. They picked up their own fumble and ran it in for a touchdown. Fumbles happen, Positive outcomes from such don't always happen. WELL DONE, UTAH AIRGUNS. You've certainly gained a future customer, "updated" initial post or not.

 

[GBGUNNER]

I have yet to be disappointed by Utah Airguns. I purchased a 700mm barrel in .25, The side shot magazine and adapter for my Impact X, Then an Impact Compact, And most recently A Maverick VP in .22. The latest one required a deposit and a wait. But I got it. The order was placed during the pandemic and I knew it would take a while. When Utah called me to inform me they had received it from FX I had to request they delay shipping about 8 days cause my wife was going in for surgery and would be in for 5 days. They said no problem. I got my wife home and next day it showed up, required a signature.

 

[sidepass]

My orders come quickly and they always have time for questions when I have them. A+!

 

[bandg]

Seems actually READING a full post and the responses is probably a good idea, in contrast to reading a title of a post and making a decision. JMO certainly.

 

[JerryR]

I owned an archery shop for 20 years and i can tell you when you have employees you are going to have some issues over time. No matter how much you preach customer service employees never have a sense of urgency like the person who owns the business

 

[luckybuckeye]

It’s always good to hear about good customer service. Mistakes happen everywhere but it’s all about how they deal with it. There should be a topic about companies with great customer service so we can reward them with our business. 

 

[Mike_Lenardon]

UA really came thru for me. They have a customer for a long time.

 

[JerryR]

The biggest thing i see with online sales is lack of followup. The guy that bought my shop never calls customers to tell them something is not in stock. So of course the phone rings on a regular basis with upset customers.

ALL IT TAKES is a little communication to keep people happy

Right now because of covid everything is on back order so its even more important to keep the lines of communication open

 

[austin870]

The biggest thing i see with online sales is lack of followup. The guy that bought my shop never calls customers to tell them something is not in stock. So of course the phone rings on a regular basis with upset customers.

ALL IT TAKES is a little communication to keep people happy

Right now because of covid everything is on back order so its even more important to keep the lines of communication

This is well said and a form of customer service that used to be the mainstay of American small businesses back when multigenerational businesses were the norm. Most of the airgun shops are pretty good "in perspective" but certainly not proactive with customer service. In other words they only have to be a little better than the other airgun shops staying in business. 

In comparison I called AOA about three weeks ago and was told there were 26 calls ahead of me. I had to look down at my phone to make sure it wasn't Microsoft. I called back three hours later and it was 18 calls ahead of me. I called Pyramid and after considerable wait a guy assisted me but I felt like I was being hustled by a commission only junior sales guy. With that kind of customer service competition the bar is not set very high. 

To their credit I had 3 positive experiences with Utah Airguns in the last month. I also had 3 positive experiences with New England Airguns in the same month. I had one positive experience with Georgia Airguns. I cannot conceive being stuck working out a customer service issue with AOA based on my recent experience.

 

[Drumsnguns]

I’ve always had tip top service from UA. If you call them with a dumb question they are very patient. And they get it out the door very quickly on orders. I’ll be sticking with them.