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Bullet Central.. Not Impressed

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Ctkny

Ctkny

Member
Jul 18, 2020
751
722
Mahopac NY USA
I ordered a Black Friday M3 30 setup from Bullet Central, The Package showed up after a week from purchase... Super excited for a new toy with some carbon bits heavy hammer tuned to sling some 50g pellets right... Open the box bottle is at 80bar... ok, maybe they shipped it low... I looked around for a shot sheet of test firing... NOPE... So i reach out on here asking about both low bottle and data sheet...

" I thought I tossed it in there for you Chris, sorry about that.
I did get it shooting consistently, and I will see what I can't find for the shot list. I had it written down when I was shooting it in the range here. Let me see if I can find it and I will get back to you with it CHRIS BC"

ME-" looked twice b4 I asked. Thanks. Just so I know b4 I even shoot it. Since bottle pressure it's at 80 now I'm assuming it was shipped low also"

"Yeah I shot it when it was here for sure. I can't find the sheet I had it written on, so I apologize for that CHRIS BC"

Ok, no biggie , until I bolted on my accessory's, Aired it up, and went to site it in... Leaking like a pig after 10 shots. Videos are posted. IDK, if it was checked and tuned before leaving a shop, that might have been caught... bleed screw was leaking after leak check applied. No problem, sealed n tightened..

Remember Custom gun, shipped with extra Heavy Tungsten hammer installed... You would think it might be tuned to shoot it hot, NOT 840.. heavy is made for high reg pressure, correct? Gun was not setup to run the hammer.
So any way, I reached out, Chris from Bullet Central did get back to me super fast about correcting the problems.. Great so I thought . A few days go by, I get a return label and I asked to just swap it out with a brand new stock gun. Forget all the fancy bling first impression was lost over it.
Phone call received over a New stock m3 30 going to be shipped back to me. Great no problem, BUT..... Because the other gun was a Black Friday package deal with 5 tins of pellets, and I did not return the 5 tins of pellets , I have to be charged for them??... Ya ok no problem. I'm going to use them anyway... I dont know 10mins later it just didnt sit well with me.

Ship a untested gun, no shot sheet, no air, asked about the air, no comment; send back gun for correction ... sh*t happens right? But to then ask for another 80 bucks after I just dropped 2600 bucks on a broken gun and waiting a month to have it all corrected????..I AM NOT IMPRESSED !



 
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These companies will say whatever they have to to make a sale. He shouldn't charge you for the pellets either, in good faith since he sent you a defective product he supposedly checked before shipping.

"I have your shot sheet around here somewhere"... probably wiped his arse with it since he doesn't seem to care to include it.

They won't ever get my money now.
 
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I couldn’t imagine how bad it would suck to have to constantly tear down new Impacts to install do-dads that customers feel they need but don’t want to do themselves. Then have to tune all those guns for what the customer wants to shoot. Talk about Groundhog Day. But, if you run a business and that’s the service you’re selling, then it must be done. Trying to take time saving shortcuts with an Impact will most certainly come to bite you. I have no doubt dealers are taking shortcuts with the gun because they handle so many. Can’t trust em so do it yourself. Just pray they at least do a function test.
 
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Ctkny said:
I ordered a Black Friday M3 30 setup from Bullet Central, The Package showed up after a week from purchase... Super excited for a new toy with some carbon bits heavy hammer tuned to sling some 50g pellets right... Open the box bottle is at 80bar... ok, maybe they shipped it low... I looked around for a shot sheet of test firing... NOPE... So i reach out on here asking about both low bottle and data sheet...

" I thought I tossed it in there for you Chris, sorry about that.
I did get it shooting consistently, and I will see what I can't find for the shot list. I had it written down when I was shooting it in the range here. Let me see if I can find it and I will get back to you with it CHRIS BC"

ME-" looked twice b4 I asked. Thanks. Just so I know b4 I even shoot it. Since bottle pressure it's at 80 now I'm assuming it was shipped low also"

"Yeah I shot it when it was here for sure. I can't find the sheet I had it written on, so I apologize for that CHRIS BC"

Ok, no biggie , until I bolted on my accessory's, Aired it up, and went to site it in... Leaking like a pig after 10 shots. Videos are posted. IDK, if it was checked and tuned before leaving a shop, that might have been caught... bleed screw was leaking after leak check applied. No problem, sealed n tightened..

Remember Custom gun, shipped with extra Heavy Tungsten hammer installed... You would think it might be tuned to shoot it hot, NOT 840.. heavy is made for high reg pressure, correct? Gun was not setup to run the hammer.
So any way, I reached out, Chris from Bullet Central did get back to me super fast about correcting the problems.. Great so I thought . A few days go by, I get a return label and I asked to just swap it out with a brand new stock gun. Forget all the fancy bling first impression was lost over it.
Phone call received over a New stock m3 30 going to be shipped back to me. Great no problem, BUT..... Because the other gun was a Black Friday package deal with 5 tins of pellets, and I did not return the 5 tins of pellets , I have to be charged for them??... Ya ok no problem. I'm going to use them anyway... I dont know 10mins later it just didnt sit well with me.

Ship a untested gun, no shot sheet, no air, asked about the air, no comment; send back gun for correction ... sh*t happens right? But to then ask for another 80 bucks after I just dropped 2600 bucks on a broken gun and waiting a month to have it all corrected????..I AM NOT IMPRESSED !
Click to expand...
Hello Chris,

Suppose I will let everyone know what happened from our side.

You had messaged me and was asking about the shot sheet, which I did have at one point at our test range. I was unable to locate it or find it on my phone after using the Fx Chrono. After installing the hammer and making sure things held air at 250 bar, which all the rifles did, I went, and test fired them. After shooting each of the rifles that was done, I aired them back up and let them sit to check for leaks. None leaked.

Now when you contacted me about the leak I told you that we can take it back and get it fixed for you, as well as checking with my contacts at FX and a few tuners, to see if they had seen this issue. The issue with the bouncing regulator pressure that you showed me in one of your videos. I replied back to you and let you know what I was told. At that point you said that you had the rifle fixed and were ok with it. You also made mention about the power wheel not working at the higher numbers. Explained that this was due to the larger size of the Tungsten hammer and that the power could be off set with higher regulator pressures.

Not long after you said that you wanted to just return the rifle and not worry about it. To which I agreed to and sent you a return label to get the rifle back to us at our cost. Once I got the rifle in the shop I tested everything and went to work at getting everything refunded. Because the rifle was sold AS A PACKAGE with the pellets, when you return the package we need it ALL back. I called and explained this to you, to which you replied that you understood and that you were going to shoot them anyway. You were ok with paying for the pellets and happy to do so.

In this same conversation I explained that the tune on the rifles was a mild tune, being as people have different levels that they wanted the rifles to be at. I explained that if you wanted the higher velocities what you would need to do to get those speeds.


We have NO PROBLEMS getting the customers the correct items and have no problem working to fix any issues that our customers have. Which is what we did and were happy to send you out another 30 that you asked for, plus the standard Tungsten weight that you said would be nice to have. It is correct like you said that "Sh*t Happens" and we correct them as it happens. But from our conversations on the phone, personal messages here, and email all paint a VERY different picture of what you typed above.

We are sorry that things happened the way they did, but we are more than happy to make things right and get people shooting.
 
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Im looking at my emails and messages over it all. Im not sure what picture i painted thats different from my disappointment.
I was never told to return pellets with the gun Otherwise I would have when the return label email was sent by Zack.
Iike I want to keep running around shipping things back and forth because it was a Package after the gun was returned and in your hands.

Your contacts over correcting the problem. It's the front vavle adjust causing that issue. correct? Because you said your not sure why that's happening. I said when my othere m3 did that, FX USA said send it back for warranty. Problem corrected.

I said it was leaking from the bleed screw that I tightened to stop the leak in phone conversation days after
PM on here asking the day the rifle showed up being at 80bar but no response in black and white.
Power wheel being locked up and will not adjust because of a heavy hammer. I learned something new but my othere m3 with your heavy hammer didn't have that problem


I'm good with how everything turned out. Painted whatever way you want. But explain to me like im a handicapped person what i posted that didnt happen This is my Feedback
 
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Ctkny said:
Im looking at my emails and messages over it all. Im not sure what picture i painted thats different from my disappointment.
I was never told to return pellets with the gun Otherwise I would have when the return label email was sent by Zack.
Iike I want to keep running around shipping things back and forth because it was a Package after the gun was returned and in your hands.

Your contacts over correcting the problem. It's the front vavle adjust causing that issue. correct? Because you said your not sure why that's happening. I said when my othere m3 did that, FX USA said send it back for warranty. Problem corrected.

I said it was leaking from the bleed screw that I tightened to stop the leak in phone conversation days after
PM on here asking the day the rifle showed up being at 80bar but no response in black and white.
Power wheel being locked up and will not adjust because of a heavy hammer. I learned something new but my othere m3 with your heavy hammer didn't have that problem


I'm good with how everything turned out. Painted whatever way you want. But explain to me like im a handicapped person what i posted that didnt happen This is my Feedback
Click to expand...
I explained to you about the pellets when I called you. Told you that we can send another label to return them, or you can buy them. You stated, "I will shoot them anyway so I might as well just buy them". So we took care of that over the phone.

I explained that it was possibly one of the seals in the front regulator area. You stated that you had found a leak around one of the front gauges and that you put some sealant on it and it fixed the issue. After we talked on the phone about that issue, I again stated that we would be more than happy to have the rifle returned and either have it replaced or fixed for you. You stated that you didn't want it fixed as the last time FX Usa repaired a rifle it took them to long. Understandable, so I agreed to take it back and asked what you wanted...either a full refund for the package, or a replacement. You stated clearly that you would like a bone stock 30 cal rifle with a standard tungsten weight just put into the case for another rifle. We gladly did that with out question.


""Ship a untested gun, no shot sheet, no air, asked about the air, no comment; send back gun for correction ... sh*t happens right? But to then ask for another 80 bucks after I just dropped 2600 bucks on a broken gun and waiting a month to have it all corrected????""

How you "painted it" was that we attempted to screw you over. I told you I shot the rifle, rifle was filled with air when it left the shop, and the rifle was working prime when it left. You paid $2200 for the rifle package, 5 tins of pellets, tungsten hammer, Tensioned Carbon kit, Free shipping. So no you didn't pay 2600 bucks on a rifle. It didn't take "a month to get corrected". When you called the first time you told me you were going to work on it and let me know, I also stated that I was going to check to see what we came up with as well. When you called back and stated you wanted to return the item you got a shipping label the same day. Once received in the shop I called you and let you know it had arrived and I had shot it. Filled it and shot it again the next day, called you on the 2nd day to verify what you wanted to do. We got your new rifle packaged up and sent out within 3 days.

I contacted you mostly over the phone as that is a more personal way of dealing with an issue. When I am in the shop tomorrow I can get on my computer and give EXACT dates if needed.


Did you get a bum rifle.... yes. Did we work with you to get you what you wanted in a timely maner....yes
 
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BulletCentral said:
I explained to you about the pellets when I called you. Told you that we can send another label to return them, or you can buy them. You stated, "I will shoot them anyway so I might as well just buy them". So we took care of that over the phone.

I explained that it was possibly one of the seals in the front regulator area. You stated that you had found a leak around one of the front gauges and that you put some sealant on it and it fixed the issue. After we talked on the phone about that issue, I again stated that we would be more than happy to have the rifle returned and either have it replaced or fixed for you. You stated that you didn't want it fixed as the last time FX Usa repaired a rifle it took them to long. Understandable, so I agreed to take it back and asked what you wanted...either a full refund for the package, or a replacement. You stated clearly that you would like a bone stock 30 cal rifle with a standard tungsten weight just put into the case for another rifle. We gladly did that with out question.


""Ship a untested gun, no shot sheet, no air, asked about the air, no comment; send back gun for correction ... sh*t happens right? But to then ask for another 80 bucks after I just dropped 2600 bucks on a broken gun and waiting a month to have it all corrected????""

How you "painted it" was that we attempted to screw you over. I told you I shot the rifle, rifle was filled with air when it left the shop, and the rifle was working prime when it left. You paid $2200 for the rifle package, 5 tins of pellets, tungsten hammer, Tensioned Carbon kit, Free shipping. So no you didn't pay 2600 bucks on a rifle. It didn't take "a month to get corrected". When you called the first time you told me you were going to work on it and let me know, I also stated that I was going to check to see what we came up with as well. When you called back and stated you wanted to return the item you got a shipping label the same day. Once received in the shop I called you and let you know it had arrived and I had shot it. Filled it and shot it again the next day, called you on the 2nd day to verify what you wanted to do. We got your new rifle packaged up and sent out within 3 days.

I contacted you mostly over the phone as that is a more personal way of dealing with an issue. When I am in the shop tomorrow I can get on my computer and give EXACT dates if needed.


Did you get a bum rifle.... yes. Did we work with you to get you what you wanted in a timely maner....yes
Click to expand...
CHECK YOUR INVOICE Shipping paid twice. NO FREE SHIPPING Gun shipping and add on's another 20 for 500mm carbon setup and hammer. SAME SHIPPING BOX. Sorry. 2506.62 paid

Maybe I hard of hearing cause I don't recall any refund being said or a label being said about the pellets. I do remember saying shipping them back to you will be too much and I will shoot them so.

The pellets were no mention till rifle was received by you and you called. If I would have been told Package deal pellets return when gun went back I would have stuck them in the box and shipped back same time. You really think I want to drive 45 mins to ups store for a return twice.
Please from first order till delivery wasn't a just about month?? Go ahead get on your computer and look at black Friday order date till date of new replacement was received. 11/18... received 12/20

Am I lying??? Am I von gogh now.
 
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Sort of the same experience i had with my stock .177 Maverick.
It came set to 90 bar, which are also fine to get some OK speed out of it, but on power wheel setting #7 ( full power ) i got less than 600 FPS speeds using 13.43 grain pellets.
Okay with 10.34 and 8 - 9 grain pellets the rifle would probably have been able to at least register on the FX chrono set to high power airgun profile.
But i am not able to understand why any would shoot that light pellets even if 10.34 are HEAVY at least in the terms JSB use, but surely not 7-8-9 gr in a kick ass PCP rifle, in a pistol,,,,sure, or a cheap anemic break barrel.

And it is a FAC gun, fortunately we Danes are are not yet gimped like the English are.
Okay the fix was easy just hit the micro adjuster via the hole in the Power wheel, but really i am a bit surprised i had to do that, making me think the rifle are just " thrown" together at FX and they haven't even tested if, though judging by the cleaning pads i ran thru it on day #1 would suggest otherwise.

And it could also be they had done that CUZ when i amped up the hammer spring to shoot monster redesigns a good deal faster than 570 FPS,,,,, well it just would not shoot those pellets well between 800 - 950 FPS speeds, but sub 600 FPS and they was like a laser, but i dident get my nice beefy Maverick to shoot that low speeds.
Only pellet it would shoot well at speed was the beasts, which was indeed like lasers at 50 M, but at the time i was pretty amped up for shooting monster redesigns..

I know if i was selling airguns, i would talk to the customer to get a feel for his wants with the rifle and then i would set it up for that or something very close to that.
At least speed wise if my shop did not have a range to do actual shooting test.

My original 600 mm barrel, well it is "thrown" in a corner of my livingroom, and i am not going to ever use that again, and should i ever sell the gun, well i would not give the buyer that barrel in the deal even with a fair warning about the woes i had with it.
 
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Boostcreep said:
These companies will say whatever they have to to make a sale. He shouldn't charge you for the pellets either, in good faith since he sent you a defective product he supposedly checked before shipping.

"I have your shot sheet around here somewhere"... probably wiped his arse with it since he doesn't seem to care to include it.

They won't ever get my money now.
Click to expand...
Use American Express Kill the order
 
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Ctkny said:
I ordered a Black Friday M3 30 setup from Bullet Central, The Package showed up after a week from purchase... Super excited for a new toy with some carbon bits heavy hammer tuned to sling some 50g pellets right... Open the box bottle is at 80bar... ok, maybe they shipped it low... I looked around for a shot sheet of test firing... NOPE... So i reach out on here asking about both low bottle and data sheet...

" I thought I tossed it in there for you Chris, sorry about that.
I did get it shooting consistently, and I will see what I can't find for the shot list. I had it written down when I was shooting it in the range here. Let me see if I can find it and I will get back to you with it CHRIS BC"

ME-" looked twice b4 I asked. Thanks. Just so I know b4 I even shoot it. Since bottle pressure it's at 80 now I'm assuming it was shipped low also"

"Yeah I shot it when it was here for sure. I can't find the sheet I had it written on, so I apologize for that CHRIS BC"

Ok, no biggie , until I bolted on my accessory's, Aired it up, and went to site it in... Leaking like a pig after 10 shots. Videos are posted. IDK, if it was checked and tuned before leaving a shop, that might have been caught... bleed screw was leaking after leak check applied. No problem, sealed n tightened..

Remember Custom gun, shipped with extra Heavy Tungsten hammer installed... You would think it might be tuned to shoot it hot, NOT 840.. heavy is made for high reg pressure, correct? Gun was not setup to run the hammer.
So any way, I reached out, Chris from Bullet Central did get back to me super fast about correcting the problems.. Great so I thought . A few days go by, I get a return label and I asked to just swap it out with a brand new stock gun. Forget all the fancy bling first impression was lost over it.
Phone call received over a New stock m3 30 going to be shipped back to me. Great no problem, BUT..... Because the other gun was a Black Friday package deal with 5 tins of pellets, and I did not return the 5 tins of pellets , I have to be charged for them??... Ya ok no problem. I'm going to use them anyway... I dont know 10mins later it just didnt sit well with me.

Ship a untested gun, no shot sheet, no air, asked about the air, no comment; send back gun for correction ... sh*t happens right? But to then ask for another 80 bucks after I just dropped 2600 bucks on a broken gun and waiting a month to have it all corrected????..I AM NOT IMPRESSED !



Click to expand...
For starts shipping regulations require all air to be vented from a gun prior to shipping
 
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cavedweller said:
For starts shipping regulations require all air to be vented from a gun prior to shipping
Click to expand...
Gun was leaking air. Not shipped low. There is no complaint over shipping low air.
Never had a gun shipped vented before from FX usa, Utah Air, Spaw, High Pressure Pneumatics, Talon. But thanks for chiming in
 
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AtlasAirguns said:
Every airgun I have ever received was full pressure. Granted, I don't buy them often. Is this common practice?
Click to expand...
I have never received a empty gun .. seller knows that it a risk to take if a oring goes out of shape for the lack of pressure.. not even airforce guns have come empty.. I'm not saying at full pressure .. but enough air , to keep everything in place.
 
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Seller can come up with a timeline all he wants, but in the end, if this rifle was taken apart, modified, and put back together. Then tuned, and all took a month, I would say the gun would have had to be PERFECT when I received it, or it would immediately go back.
The issue with the pellets? Any other respectable dealer would have gifted them for the inconvenience. I’m not in the habit of bad mouthing dealers, but something in this sounds fishy.
 
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cavedweller said:
I agree, and I prefer air in my gun on arrival, but, the absence of air is not a reason to complain especially if the shipper is a stickler for rules or may have a license they are worried about
Click to expand...
That we admit there was an issue. I did air the rifle up before it left, and when we heard that it was down to 80bar we agreed with Chris that there was a leak. I asked him if he wanted to send it back due to the issue. And we will stand behind that every time.
 
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Ctkny said:
Gun was leaking air. Not shipped low. There is no complaint over shipping low air.
Never had a gun shipped vented before from FX usa, Utah Air, Spaw, High Pressure Pneumatics, Talon. But thanks for chiming in
Click to expand...
Agreed, the gun did leak air after it left the shop here. Not sure if it was the extreme low temps up here or what it was, but yes there was a seal issue that was shows to me from the video.
 
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