Bullet Central.. Not Impressed

[BulletCentral]

Seller can come up with a timeline all he wants, but in the end, if this rifle was taken apart, modified, and put back together. Then tuned, and all took a month, I would say the gun would have had to be PERFECT when I received it, or it would immediately go back.
The issue with the pellets? Any other respectable dealer would have gifted them for the inconvenience. I’m not in the habit of bad mouthing dealers, but something in this sounds fishy.

Again read both sides. It didn't take a month to get the issue fixed.

He also had the option the send the pellets back at our cost and things would have been square. He opted to keep the pellets and buy them after we talked on the phone, and there was no issue at that time.

Please do explain how anything is fishy? The op was given options and, again, he chose to buy the pellets. When given the option of sending them back at no cost, he chose to buy them. So again not sure why that sounds odd to you being as he chose to pay for them.

 

[madeintheuk]

Again read both sides. It didn't take a month to get the issue fixed.

He also had the option the send the pellets back at our cost and things would have been square. He opted to keep the pellets and buy them after we talked on the phone, and there was no issue at that time.

Please do explain how anything is fishy? The op was given options and, again, he chose to buy the pellets. When given the option of sending them back at no cost, he chose to buy them. So again not sure why that sounds odd to you being as he chose to pay for them.

You custom made him an impact. Takes him almost a month to receive, and it’s not holding air, and is having other issues. Whether or not you “remedied” the issue, you sent him a rifle that YOU modified, and was not operational when received. THATS the fishy part. I understand things happen, but this isn’t a gun straight out of the box. You had it apart to modify it, so you would think you would rigorously test it before shipping to make sure it’s perfect after he spent that much money.
Then, require him to ship pellets back. At the cost of those tins of pellets, you could have just gifted them to him as a sorry for the impact being defective.

Sometimes, being a reputable business means making some sacrifices. Those pellets could have been gifted, and it may have been a water under the bridge scenario. Just like his post said. After stewing on it for a bit, it rubbed him the wrong way that you would ask for the pellets back. It would have been the same for me.

Will this stop me from buying from you? Probably not, but I would be cautious about what I purchased from you.

 

[BulletCentral]

You custom made him an impact. Takes him almost a month to receive, and it’s not holding air, and is having other issues. Whether or not you “remedied” the issue, you sent him a rifle that YOU modified, and was not operational when received. THATS the fishy part. I understand things happen, but this isn’t a gun straight out of the box. You had it apart to modify it, so you would think you would rigorously test it before shipping to make sure it’s perfect after he spent that much money.
Then, require him to ship pellets back. At the cost of those tins of pellets, you could have just gifted them to him as a sorry for the impact being defective.

Sometimes, being a reputable business means making some sacrifices. Those pellets could have been gifted, and it may have been a water under the bridge scenario. Just like his post said. After stewing on it for a bit, it rubbed him the wrong way that you would ask for the pellets back. It would have been the same for me.

Will this stop me from buying from you? Probably not, but I would be cautious about what I purchased from you.

And this isn't what happened, but at this point it doesn't make much sense to go over it for a third time.

The issue was resolved and when I talked to Chris about the rifle replacement, and his pellets that again he agreed to buy.....everything was ok and he stated that nothing was wrong while talking to him on the phone.

 

[madeintheuk]

And this isn't what happened, but at this point it doesn't make much sense to go over it for a third time.

The issue was resolved and when I talked to Chris about the rifle replacement, and his pellets that again he agreed to buy.....everything was ok and he stated that nothing was wrong while talking to him on the phone.

I read your rebuttal multiple times to make sure I didn’t miss anything. What you’ve neglected to talk about is how a “modified and tuned BY YOU” rifle was not perfect upon deliver if the issues he stated were factory issues, or even issues that may have been caused my your tune (hammer wheel not showing full range due to heavier hammer weight, but not being adjusted by you to compensate).
Then you complain about getting the pellets back because they were a “package deal” instead of just letting it go due to having to take back a brand new rifle which again, was not factory new, and was supposed to be modified and tuned perfectly.

If you did what you said you did, show ups proof, and I’ll be off your back. Show us your email correspondence. Show us evidence of tune and no air leaks before delivery. Show us the tune sheet from which you “forgot” to put in the rifle case.
These would all make us understand the situation from your side much better.

Remember a good business days the customer is always right. I great business can prove if they’re not!

 

[MongooseV8]

Was this a new rifle that was upgraded by Bullet Central? I am not familiar with the specific holiday deal the OP opted for, but I dont understand the pellet situation. If he bought a package of Impact/pellets and ultimately had the Impact replaced due to leaks, why the pellet charge? Seems like he wasnt returning the package deal, just warranty on part of the package. But Im sure there are details I missed?

 

[heavy-impact]

And this isn't what happened, but at this point it doesn't make much sense to go over it for a third time.

For clarity how many days do you say it took for him to receive his original order if not almost a month. Just the number will suffice.
I don't have a dog in this fight but it really sounds like the parts were installed but no tuning was done. Hence the low reg pressure and leak.

 

[Healthservices]

For clarity how many days do you say it took for him to receive his original order if not almost a month. Just the number will suffice.
I don't have a dog in this fight but it really sounds like the parts were installed but no tuning was done. Hence the low reg pressure and leak.

I agree with this, and that's is the way I read it as well. If you are going to install the parts. You install the parts with it working together, not just slapping the parts in. If it was sold with a particular pellet it should have been tuned for that particular pellet. Basically if you are selling a package with everything installed it needs to be a compete package. Not just a function check but as a professionally installed package it should be complete ready to shoot pellets provided and very well. Ideally you should have a work order with the customer's name on each gun and a check off list with all items the gun needs as well as a shot string and a target of the shot string. Why even put all these parts together if you cannot make the combination work? Don't do it half azz, otherwise it just reflects badly on your business.

Allen

 

[extradrygin2001]

CTKNY I’m on your side 100% I’m still waiting on my M3 to come back, kind of frustrating to spend large amounts of money only to have to send it back to the distributor or manufacture multiple times. I personally have almost forgotten that I even have an M3 because I haven’t had possession of it for such an extended period of time. Now you want to see something that’s quality made, has over 10,000 pellets through it and has never failed one time

 

[_CTAIRGUNNER_]

Even as a private seller , before sending off one of my rifles I will take it out, chrono, shoot some groups , fill it and then box it up. Hell often I even take a pic of the pressure at time of boxing. @Ctkny has every right to be upset over this.

 

[davelarson]

Too bad this happened.
Seems like it would have been better for the seller to insist that the rifle be returned rather than letting the customer try and correct the issues.
Much better to write the profits of that sale off and eat shipping both ways to correct the problem.
The customer is justifiably bummed out because he didn’t receive a custom rifle that was ready to go.
So right there it should have gone straight back, no sealant on a leak or any adjustments made by the customer.
The customer was wrong in my opinion to do anything with the rifle. That immediately complicates the situation.
I see it as the responsibility of the seller to remedy any issues on a new custom rifle.
But the pellets were part of a package deal so they are off the table in my opinion, it would have been nice to give them to the customer but the seller is already in the hole for shipping and the sale is already a loss.
Seems like two good people who are both correct and also both at fault.
Hopefully it’ll be worked out successfully for both sides.
I’d still order from the seller, but totally understand why the customer is upset.

 

[Dr. Kralenstein]

For starts shipping regulations require all air to be vented from a gun prior to shipping

I find it comical. NEVER had a rifle shipped to me that was empty unless it was a leader from the manufacturer.

I'd say, unless you request a shot card, the guns we buy never even get the box opened let alone the air checked.

None of the shipping companies seem to have a problem picking up 100s of air guns a week from online vendors and driving/flying them all over the country. They have insurance and money if something did actually happen where a gun gets smashed and the reservoir blows and becomes a frag grenade.

They spend oodles of money a year so they get a pass. Us peons are supposed to comply or face fines and/or be banned from using their(shippers)services.

I've never bled my guns down for shipping. Nothing has ever come of it... but, hell be what it may.

 

[peterj59]

you know, i would feel lucky, with the unrefundable policies these airgun shops have i think your lucky they took it back and replaced it. you dodged a bullet

 

[athlon_oved]

Man too bad. Both side lost on this one. Oh well it's gonna happen from time to time.
It's good to hear from both sides.

 

[Nsboost]

Too bad this happened.
Seems like it would have been better for the seller to insist that the rifle be returned rather than letting the customer try and correct the issues.
Much better to write the profits of that sale off and eat shipping both ways to correct the problem.
The customer is justifiably bummed out because he didn’t receive a custom rifle that was ready to go.
So right there it should have gone straight back, no sealant on a leak or any adjustments made by the customer.
The customer was wrong in my opinion to do anything with the rifle. That immediately complicates the situation.
I see it as the responsibility of the seller to remedy any issues on a new custom rifle.
But the pellets were part of a package deal so they are off the table in my opinion, it would have been nice to give them to the customer but the seller is already in the hole for shipping and the sale is already a loss.
Seems like two good people who are both correct and also both at fault.
Hopefully it’ll be worked out successfully for both sides.
I’d still order from the seller, but totally understand why the customer is upset.

Considering this was a m3 sold at stock retail price.. with a barrel tensioner.. tungsten hammer... Bunch of pellets.. yada yada I'm sure there wasn't a lot of "profit" to eat.

Regardless... Without actually hearing the conversations ourselves.. it is a he said she said situation.

He ordered a upgraded m3 package at bone stock m3 prices.. had a problem... Made it difficult for the dealer to figure out what he wanted to do (rather than just send it back and let them repair and send it back).. is the retailer in the wrong? Verdicts out.. but I do NOT agree with the op.. personally. He should have sent it back, let the rectify issue and returned the rifle to him.

I can see feeling sour after a $2200 purchase... but... It was a Black Friday deal and it's not even the new year (busiest time of year), all this back and forth took place, and BC was willing to repair/replace or whatever was requested

I'd say BC was on top of it... IMHO. They are pretty well known in the PB ELR/prs world.


This is a bit blown out of proportion. In my humble opinion. I waited well over 6 months for a swage press/dies from Corbin with moving delivery dates (and I had paid)... For way more money than the OP spent. And when it was delivered... Guess what.. I had to send it back for a issue they had to fix and send my stuff back. I don't care. Love Dave Corbin and his product. I'm not on AGN crying about the wait and problems

poop happens... And some people will never be happy (I've been guilty of this myself). You can't bitch when you never gave a reasonable time to rectify the situation.

 

[madeintheuk]

Considering this was a m3 sold at stock retail price.. with a barrel tensioner.. tungsten hammer... Bunch of pellets.. yada yada I'm sure there wasn't a lot of "profit" to eat.

Regardless... Without actually hearing the conversations ourselves.. it is a he said she said situation.

He ordered a upgraded m3 package at bone stock m3 prices.. had a problem... Made it difficult for the dealer to figure out what he wanted to do (rather than just send it back and let them repair and send it back).. is the retailer in the wrong? Verdicts out.. but I do NOT agree with the op.. personally. He should have sent it back, let the rectify issue and returned the rifle to him.

I can see feeling sour after a $2200 purchase... but... It was a Black Friday deal and it's not even the new year (busiest time of year), all this back and forth took place, and BC was willing to repair/replace or whatever was requested

I'd say BC was on top of it... IMHO. They are pretty well known in the PB ELR/prs world.


This is a bit blown out of proportion. In my humble opinion. I waited well over 6 months for a swage press/dies from Corbin with moving delivery dates (and I had paid)... For way more money than the OP spent. And when it was delivered... Guess what.. I had to send it back for a issue they had to fix and send my stuff back. I don't care. Love Dave Corbin and his product. I'm not on AGN crying about the wait and problems

poop happens... And some people will never be happy (I've been guilty of this myself). You can't bitch when you never gave a reasonable time to rectify the situation.

So I’m your humble opinion, you would be ok with receiving a modified and tuned rifle, and have problems out of the box, find out it wasn’t tuned for the modifications, OR the pellets supplied. Find out there is a reg problem and a leak, and then be “ok” with having to send it back for repair and be out another possible month? I wouldn’t be happy either. Whether the seller offered to take it back and repair it or not, it doesn’t make up for the fact he didn’t get what he paid for.
Lack of profit? That’s on the seller. They sold a package, and should stand behind it. No questions asked.
FX spends a lot of time helping owners repair simple issues with their rifles to prevent long wait times for repair. On the other hand, they’re supplying a factory rifle that is the dealers responsibility to do their check lists to make sure it’s in good working order before the customer receives it. Bullet central not only had to make sure the original rifle was in good working order, but tuned properly for the modifications THEY installed.

 

[jwrabbit123]

Well the airguns have alot of seals as cars do gaskets and orings , Being a mechanic my whole life even on hi end cars MB ,BMW ect , dealers get delivery , then mechanics do PDI (pre-delivery inspection) and some do same things install upgrades , and then the cars go to customer , Heck alot of times things would leak and break in Days or be in for multiple issues It is just how it is , I can see bullet central Did install parts and chrono it , it was shipped and leaked , these things can happen it has happened to all of us ,
For the dealer it sucks to have to pay return shipping , their goes profit on sale , and for customer they want gun and waiting a few days seems to them like eternity
Bottom line with a PCP gun like an impact and not just FX but we all need to stock all rings and have a spray of leak detector and service our own issues and set things up the way we like , which is why anyone would buy such a tuneable gun , As far as a tune no dealer can tune to our preference as many things different they may tune it for where they live but temps , alltitude and ammo weights things need tweaking , again if something is defective and not just a loose screw or a defective seal by all means swap gun out but for leaks heck fix it our selves ,
Things changed since 2015 , when AOA was FX and would say if you attemt to change a oring it voids warranty , Today if you dont know you can call FX or EDgun and they will walk you threw it and send you a oring or seal if needed I think all work together to educate customers, I had many guns leak New it happens but you cant fault dealer for this ,they did not blow you off , Both people lost in this but Id buy from them in a heartbeat
LOU

 

[heavy-impact]

Things changed since 2015 , when AOA was FX and would say if you attemt to change a oring it voids warranty
LOU

It's a good thing that's not legal in the USA and wasn't before 2015. Anyone can work on whatever including the most expensive car without voiding the warranty. You can even use aftermarket parts unless the manufacturer provides their part for free. What you described is called a warranty tie in and is prohibited under the Magnuson-Moss Warranty Act passed in 1975. These things are governed by the FTC here in the USA.

 

[Nsboost]

So I’m your humble opinion, you would be ok with receiving a modified and tuned rifle, and have problems out of the box, find out it wasn’t tuned for the modifications, OR the pellets supplied. Find out there is a reg problem and a leak, and then be “ok” with having to send it back for repair and be out another possible month? I wouldn’t be happy either. Whether the seller offered to take it back and repair it or not, it doesn’t make up for the fact he didn’t get what he paid for.
Lack of profit? That’s on the seller. They sold a package, and should stand behind it. No questions asked.
FX spends a lot of time helping owners repair simple issues with their rifles to prevent long wait times for repair. On the other hand, they’re supplying a factory rifle that is the dealers responsibility to do their check lists to make sure it’s in good working order before the customer receives it. Bullet central not only had to make sure the original rifle was in good working order, but tuned properly for the modifications THEY installed.

Yes.. I would be a little upset.. but yes if the company was going to make it right, I wouldnt throw MODERATOR EDIT: XXXXXXX fit on the forums about it before I even gave them a chance to fix it.

I have bought $170,000 worth of parts and products in the last two years. What happened here ain't even a big issue compared to the poop I've dealt with. And I didn't go cry on the internet and drag a retailer through the dirt over a a month turn around on something they ****ed up when they rectified the situation.

And what's this " The sold a package, they should stand behind it". THEY ARE STANDING BEHIND IT AND TRYING TO FIX IT AND THE BUYER ISNT EVEN OFFERING THE OPPORTUNITY TO FIX IT. Good god are you all 20 year old spoiled brats with daddy's money? This is a air rifle. They didn't leave you a month without heat in the middle of the winter. It's a "toy"

Look through the forums. Plenty of other FX dealers including FX has taken their happy time getting people's issues fixed. This isn't a isolated event with one particular dealer. poop happens. And here.. the buyer... didn't even give them a chance to repair the rifle. You act like BC ignored him for a month after the sale.

 

[madeintheuk]

Yes.. I would be a little upset.. but yes if the company was going to make it right, I wouldnt throw a XXXXXX fit on the forums about it before I even gave them a chance to fix it.

I have bought $170,000 worth of parts and products in the last two years. What happened here ain't even a big issue compared to the poop I've dealt with. And I didn't go cry on the internet and drag a retailer through the dirt over a a month turn around on something they ****ed up when they rectified the situation.

And what's this " The sold a package, they should stand behind it". THEY ARE STANDING BEHIND IT AND TRYING TO FIX IT AND THE BUYER ISNT EVEN OFFERING THE OPPORTUNITY TO FIX IT. Good god are you all 20 year old spoiled brats with daddy's money? This is a air rifle. They didn't leave you a month without heat in the middle of the winter. It's a "toy"

Look through the forums. Plenty of other FX dealers including FX has taken their happy time getting people's issues fixed. This isn't an isolated event with one particular dealer. poop happens. And here.. the buyer... didn't even give them a chance to repair the rifle. You act like BC ignored him for a month after the sale.

Looks to me like you’ve come in here on your high horse, and neglected to ready any of the posts. The OP CLEARLY stated he contacted the seller multiple times to remedy. He was CLEARLY informing those on the forum of his experience, and how it left him feeling sour. We are all left to make our own observations and opinions based on what information was given. Sue to the fact the OP has given much more information to us than the seller, has made some of use even more sour on the issue. You can bark all you want about us “20yr olds” but in the end, the point still stands.
Happy new year!

 

[madeintheuk]

And what's this " The sold a package, they should stand behind it". THEY ARE STANDING BEHIND IT AND TRYING TO FIX IT AND THE BUYER ISNT EVEN OFFERING THE OPPORTUNITY TO FIX IT.

Again, you should read the post. The seller is replacing his “modified” impact for a “factory” impact. Forgive me if I’m wrong, but I also believe for the same price. On top of that, they asked for the pellets back.

This was his, and my biggest qualm. I agree, poop happens, but a “good” business would have just given him the pellets as sort of an apology for the original issues. Maybe that’s my inner 20yr old brat thinking though!