I also had a bad experience with.Baxter. Sent my gun to him to have it tuned. After many excuses and lies,( this I know because he would say sent your gun, but wouldn't) I finally got my gun and it shoots no different than the day I sent it to him. Told me he would treat my gun like it was his own, but yet had to ask "which gun is yours"! I said hope you didn't lose my gun He actually asked me 2 different times, once after he told me he sent it. He responded back. "I don't lose rifles lol " I read where he stated to another customer got lost in the move. One of his excuses to me was , in the process of moving. My takeaway on all this, he lies, he moves a lot, he has a lot of family deaths, gets the flu often and he loves taking your money up front and forgetting about you.