CF LSS Texan not firing! Please help I’ve tried everything

Omg im slowly killing and scratching my brand new Texan trying to figure this out….help! Why aren’t they returning my calls or emails??

Stand Fast. The power wheel is supposed to be finger-turnable. Stop using the allen key. Everything looks normal so the trigger or the seer is messed up.

Airforce's mobile website is hosed, here is a good link for them;

 
my power wheel is Not finger turnable it requires an Allen key just to move it a few millimeter
You should be able to spin it with finger pressure up until the last few spins then I use just a ball point pen to move it the rest of the way. Should not take much at all.
When you cock it, there should be resistance. You have none?
 
My power wheel is getting messed up from using an Allen key to turn it…it is alwyas supposed to be tough to turn? Oh and my gauge is filled full but not to the red

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Definitely something wrong with how this was put together - hate to say it but unless you want to get into disassembling it you just need to return it.