I only just saw this website last year and I know there have been AEA owners over the last 4 years. Most people don't know this website exists, this website is based out of another country. Majority of owners that have bought these air guns have bought them through fox air power, the pellet shop, utah airguns. Even at my local airgun store, AirgunOne Inc. We had a really bad experience with the distributor in Davie Florida. Idk about the other stores experiences but my local one had a really poopty 2 year experience with them. They would send guns without gauge caps, the baffle stack orientation was backwards, one mag instead of two, sometimes no mags at all, or they came with broken poppet valves and he was stuck with fixing them for who ever bought them. For the longest, they really didn't have any warranty. But Binatac and Zack would do what they could to make sure that he could help us fix the gun. I know the pellet shop guarantees the AEA guns you buy from them up to a year. I couldn't tell you about the rest of them though.AEA's warranty, as per their web site, looks like it does not cover O-Rings :
HOW LONG DOES THE WARRANTY LAST?
The warranty period begins when the product is purchased. The duration of the warranty for all our new products is 2 years.
HOW DO I EXECUTE THE WARRANTY?
If there is a problem with a product sold by AEA Airguns Shop , YOU directly communicate it to our customer service by WhatsApp +34 666 712 245 or by email at: [email protected]
The information that we need is the following:
Once we receive the information, we will take care of the warranty service, keeping you informed at all times of the status of the process. In case we need any additional information, we will contact you directly.
- The purchase invoice number.
- Photos of the products. We might request video footage of the issue.
WHAT DOES THE WARRANTY COVER?
The warranty will take care of any issues caused due to manufacturing errors, either in the parts of the product or derived from the manufacturing process.
The warranty can be resolved in three different ways. AEA Airguns Shop, in communication with the user, will determine the most appropriate way for each case
The warranty will not be valid if:
- Repair
- Replacement
- Refund
- The rifle has been disassembled and assembled incorrectly.
- If we verify that the lubrication used in it is not recommended.
- IF parts that are not original have been incorporated.
- The product shows abuse.
- The warranty covers the products when they are used according to the instructions, and in their use for which they were conceived.
WHAT IS NOT INCLUDED IN THE WARRANTY?
The warranty DOES NOT cover:
The warranty does not include failures or anomalies in the products when they have been misused or modified by third parties.
- O-rings, bolts, seals, springs, cylinder heads.
- Any damage caused by the owner's negligence.
- Damage caused during transportation/shipping.
- Damage caused by abuse or faulty maintenance.
- Parts that are subject to the natural wear and tear of the product of use.
- Damage caused by the use of the product on other objects or property.
- Any other expense
The warranty does not include transportation costs.
At AEA Airguns Shop we hope that you are fully satisfied with each purchase you make.
If you have questions during the process, you can contact our customer service directly by sending a WhatsApp +34 666 712 245 or send an email to [email protected]
Thank you.
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Yeah I think the Challenger line is worth looking at, but all the more expensive options seem too risky if you ask me. They sure have a ton of fpe though.I was interested in a new Challenger Pro, but this has me giving it a second thought.
I think this is the correct approach when considering an AEA. But I also understand the frustration the OP is going through since none of the marketing expresses the user repair requirements. And maybe the industry as a whole needs to do a better job relaying the fact that pcps leak.I mean he is talking about an O ring. ( the OP)
Pellet shop has gotten me every part I’ve ever asked for with no issue. I payed for these parts but pellet shop sells these parts at very low prices. No gouging from them.
All PCPs can give issues .. and right from the start. Low and high end alike.
YMMV
Amen brother. AbsolutelyI think this is the correct approach when considering an AEA. But I also understand the frustration the OP is going through since none of the marketing expresses the user repair requirements. And maybe the industry as a whole needs to do a better job relaying the fact that pcps leak.
Hello @DennisBBuy your self a assortment of metric O Rings
Man up and fix your self
Stop Whining
Hello @AirNGasmanAll Schwinn bicycles were made in the U.S. when I started selling them in 1971, and Schwinn had the most logical warranty ever. To paraphrase that warranty, all Schwinns carried a "no time limit guarantee against defects in material and workmanship" to the original buyer. That was before Schwinn started embracing Japanese manufacture, then Taiwanese, then Chinese, endured multiple bankruptcies and devolutions, to become the discount-store junk they are today.
Regardless, though a no time limit warranty may be excessively generous nowadays, in my opinion warranties covering defects in materials and workmanship still make perfect sense. Possibly too much sense in 2024 to survive.
That so, in my opinion businesses that don't help their consumers experiencing problems with their products should not survive their ignorance.
As a consumer I provide feedback in only two cases- outstanding experiences, and outstandingly BAD experiences. While dealing with individuals or entities displaying tunnel visionn in some of my outstandingly BAD experience cases I've found the threat of posting my outstandingly BAD experiences ALL OVER Cyberspace has been effective in removing the blinders of those refusing to see (reality).
As a bicycle retailer for forty years I always operated under the assumption a happy customer tells his friends, but an unhappy customer tells everyone that will listen. Suffice to say there are a LOT of listeners in Cyberspace.