Or the OP hasn't been properly filling the gun as Senor Ramon suggests, i.e. this thread has brought-out the Karens unnecessarily, yet again.
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Or the OP hasn't been properly filling the gun as Senor Ramon suggests, i.e. this thread has brought-out the Karens unnecessarily, yet again.
FX’s service assistance gets lots of practice. I never purchase a product based on “customer service.” That said, AOA handles Brococks and provides great customer service…
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These “Karen’s” just don’t want other people making the same mistake! It’s a lot of money to spend for something that the dealer won’t stand behind!!
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Per the OP: "I reported the problems to Brian Meckler himself, the response we received was a link to Edgun West's 'Terms and Conditions'."
I would think that after a customer spends nearly $10K with a business, the owner -- even the most jaded of owners -- would take the time to listen to the customer and go through a check-list of potential issues to resolve the problem.
I have made purchases from Brian Meckler before and I NEVER will again. Once the sale was done, I was unable to get any followup service from him. I ended up getting the needed parts from EDgun Shop (of Spain).
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I realize that. However, I find it strange that the OP had the same issue with multiple guns. If this is a recurring issue with many of the EdGuns I would think it would have been brought to the manufacturer's or distributors attention and then remedied by now.
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I could see that if all 4 were having issues. The fact that it was only 2 means he obviously could fill 2 of them successfully.
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My intent is not to start a war here. My expectation is probably similar to yours: That I receive good service. I understand the OP's frustration. He paid a substantial amount of money for guns that he says are unusable. That is unacceptable. Poor service is also unacceptable. I was just wondering if maybe the guns (which I admit know very little about) were improperly filled. That's all.
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I live close to AOA and yes they do provide good service, but they are not in the business of providing guidance for customers to repair their own guns, detailed schematics, part numbers, O-ring sizes, etc. I own several FX guns and never had an issue with any of them, but they do provide service, guidance and support if needed. FX facilitates customer maintenance and repair while my experience with Daystate has been "take it to the dealer for service".
Customer service is extremely important to most people and I would never buy a product where it's known to be lacking, or they state that all sales are final. I can only speak from personal experience, and it's just my opinion.
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@hawkeye69 Some spot on and valid points. I’ve dealt with AOA and Brocock. Exceptional service and support from AOA!! Getting what I needed from Brocock was not easy. Let’s hope that Brian or someone from the EDgun West shop sees this thread and provides the OP with AOA styled service if it comes to it.
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For those who received a new two thousand pulse gun without any kind of issues, lucky you,
I t seems as there is just as many who received guns that had issues. does that mean we are just Unlucky?
Mabey? to expect some one to have to repair a brand new two thousand pulse gun, let alone two is really bad business.
You may or may not get a response from Brain but it will probably just be lip service. after all as he said he works on 6 guns a week.
And I only wanted to buy parts from him. I don't expect this thread to be opened much longer before it gets locked
Edgun west is a paying advertiser just my opinion
I t seems as there is just as many who received guns that had issues. does that mean we are just Unlucky?
Mabey? to expect some one to have to repair a brand new two thousand pulse gun, let alone two is really bad business.
You may or may not get a response from Brain but it will probably just be lip service. after all as he said he works on 6 guns a week.
And I only wanted to buy parts from him. I don't expect this thread to be opened much longer before it gets locked
Edgun west is a paying advertiser just my opinion
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Here's the return policy from a Edgunwest. I think it would be prudent for any potential customer to be very comfortable with this policy before purchasing a gun. This is not only true for Edgun West but every vendor you may purchase from.
Airgun Return Policy
*ALL AIRGUN SALES ARE FINAL*
You have 48-hours from receiving your order to report any missing items or physical damage. Please test all your products to make sure they are functioning correctly as soon as possible. We have a 15-day return policy, returns of product must be defective and the refund will be issued in the form of a store credit.
Restocking Fee: Items that are returned for reasons outside of defectiveness will be subject to at least a 25% restocking fee. This amount may be higher upon evaluation of the situation.
Airgun Return Policy
*ALL AIRGUN SALES ARE FINAL*
You have 48-hours from receiving your order to report any missing items or physical damage. Please test all your products to make sure they are functioning correctly as soon as possible. We have a 15-day return policy, returns of product must be defective and the refund will be issued in the form of a store credit.
Restocking Fee: Items that are returned for reasons outside of defectiveness will be subject to at least a 25% restocking fee. This amount may be higher upon evaluation of the situation.
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It's a cut and paste directly from head the Edgun West website. If you believe there are any conflicts tell it to your lawyer, or just buy elsewhere and not worry about it. One could assume the worst and say that returns are accepted with a restocking fee that can be higher than 25%. Up to the discretion of Edgun west. So in fact you can have a return policy with 100% restocking fee and that would be a de facto no return policy.
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I just read his policy on his website and was definitely surprised. I have stated this in prior threads in reference to EdgunWest. It truly is hit or miss. There are loyal EdgunWest customers and then there are the frustrated past customers.
Just because one person has had a wonderful relationship and experience with Brian doesn’t negate the terrible experience others have had. I had one bad experience with EdgunWest and immediately started purchasing all my Edgun items from Spain. At some point the old statement of “where there is smoke there is fire” is going to show that all the upset customers aren’t just saying things to say them but instead have actual grievances that are more than warranted.
In regards to this entire situation I feel badly. The policy on the website is basically purchase at your own risk. Even of you cancel the order prior to shipping you will pay a 3% fee. In his defense, he is very upfront with what will occur and what you as a customer should expect.
I know many aren’t FX fans but I had an exact same experience with my Dreamline. I called FX and I immediately was sent a return label for them to find and fix the issue. The expectation of the customer being able to work on their pcp is somewhat expected but it shouldn’t be on a brand new rifle. I wouldn’t want to do anything which may void or hinder my future warranty.
Just because one person has had a wonderful relationship and experience with Brian doesn’t negate the terrible experience others have had. I had one bad experience with EdgunWest and immediately started purchasing all my Edgun items from Spain. At some point the old statement of “where there is smoke there is fire” is going to show that all the upset customers aren’t just saying things to say them but instead have actual grievances that are more than warranted.
In regards to this entire situation I feel badly. The policy on the website is basically purchase at your own risk. Even of you cancel the order prior to shipping you will pay a 3% fee. In his defense, he is very upfront with what will occur and what you as a customer should expect.
I know many aren’t FX fans but I had an exact same experience with my Dreamline. I called FX and I immediately was sent a return label for them to find and fix the issue. The expectation of the customer being able to work on their pcp is somewhat expected but it shouldn’t be on a brand new rifle. I wouldn’t want to do anything which may void or hinder my future warranty.
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I had a small issue with my Crown and posted here on AGN to see if any one else had seen the issue. At one point FX USA actually PM’d me and advised contacting them. I emailed them and eventually called because it was much easier to talk than multiple emails back and forth. A solution was determined and all was good.
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I personally detest Brian Meckler for his handling and behavior in at least 2 transactions that I had with him. As I stated earlier, I will never again make any purchase from EDgun West. However, regarding that sales agreement on his website, the agreement is virtually word-for-word the same as the one on Utah Airguns' site. Also, Talon Tunes' agreement is just as one-sided in favor of the vendor.
Airguns of Arizona, on-the-other-hand, has a much more customer-friendly return policy.
Airguns of Arizona, on-the-other-hand, has a much more customer-friendly return policy.
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I am sorry to hear about your troubles with the Leshiy 2 and Edgun West. Even though the Leshiy 2 seems like a fairly simple design they can be difficult to keep operating. I hope you are able to find relief and satisfaction with Brian. If you are able to find a reset with a refund, maybe consider an AGT product or Taipan, or another similar airgun. These products will give you lots of enjoyment with little aggravation imho. Good luck to you.
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