Edgun West

[NoLandBeyond]

So my new Leshiy 2 was having an accuracy problem. Long story short, one of the two mags is throwing flyers. Nothing visually wrong with the bad mag. Cycles flawlessly yet accuracy is lacking. 

Check out the two groups below. 37 yards, 5 shots each, two different mags, same 34g MK II’s. 

I was able to contact Brian over at Edgun West, show him the problem, and he’s sending me a replacement mag. All of this took a few minutes. 
This kind of customer service is hard to come by. It gives me peace of mind that if I spend my hard earned money on an expensive airgun, I can be sure I have top tier customer service. Very few dealers in the airgun industry have that kind of one on one relationship with their customer after the sale. It’s easy to recommend a dealer that stands behind their products this way. This is why Brian keeps getting my business multiple times per year. 

 

[armored007]

And he answers emails 99% of the time within an hour and the phone about 75% of the time, it’s amazing and he’s friendly to talk to given how insanely busy he is probably. 

 

[dasman]

Yep, I call about every 6 weeks following up on a Dedal Stalker. Brian always answers immediately and tells me no, not yet. :^). Excellent communication!

 

[Telston200]

nice picture and notice it also

 

[armored007]

i don't think Brian sleeps or he's an AI

 

[bf1956]

Ordered from Edgun West early in the week, received confirmation via email. No reply. no tracking, no nothing. Pissed to say the least! Sorry for the rant, was just expecting better service.

 

[armored007]

Ordered from Edgun West early in the week, received confirmation via email. No reply. no tracking, no nothing. Pissed to say the least! Put in order at Huma and got instant confirmation and product was on my front porch in less than 72hrs. To bad Huma don't stock barrels. Won't be going back there anytime soon.

i think he was on a hunting vacation

 

[NevadaZielmeister]

Brian with Edgun West is really great. He has answered the phone both times I have ever called. I ordered an Infinity mount on Wednesday and I had it Friday, but this after I called him to see if he could meet my needs for speedy shipping. He is always helpful and gives great advise. I would definitely shop with him again. 

 

[Ricochet]

I've done business both ways with Brian for several years now. He is always on top of any game he is in. The definition of integrity.

 

[sasquatch]

I've never had anything but good experiences with Edgun West. I have my Leshiy 1 and 2 in NC and they've been flawless. Now if they could ever start selling the Dedal Stalker again. It seems either discontinued or just not a priority. No fault of Edgun West