Hello my AGN brothers and sisters!
More than four weeks ago, after receiving an email announcing Fox being certified to work on Western Airguns equipment, I sent off a Sidewinder for a full going over. The Sidewinder has been in their hands for more than three weeks.
The ensuing time has been spent sending email after email asking for updates. Thus far, I have no details of any findings. I'm told parts have been ordered (which Fox didn't have and needed to be ordered) I've asked for details, I've received none. I asked for an eyeballing of the costs involved with the parts and labor. I have no quote, only a message in a long email thread that they have a new supplier for parts, and they don't know what the cost is. I'm flummoxed - I've run MANY businesses and I've never ordered anything from any supplier without knowing what they cost, without having gotten approval from the customer approving the costs.
If all of this sounds weird, I'm with you and I'm befuddled because going on reputation I've read about here, Fox is top notch. My experience thus far has been less-so. Every interaction with them via email is friendly - but lacking any critical detail that makes me feel like I know what's going on.
I'm not here to sling slugs, but what I am asking for, is any name of a person any of you have dealt with there, and a phone number I can call to speak to a person about this. I've had no luck with either so far, myself.
Again, at this point, I'm not mudslinging nor am I asking any of you to do so either. This is a factual accounting of my experience so far. My goal is only to get my Sidewinder back, in nominal working conduction.
If you'd prefer to help anonymously, please DM me here with any info you can offer to help my Sidewinder find its way home soon.
Thanks, friends!
Mark
More than four weeks ago, after receiving an email announcing Fox being certified to work on Western Airguns equipment, I sent off a Sidewinder for a full going over. The Sidewinder has been in their hands for more than three weeks.
The ensuing time has been spent sending email after email asking for updates. Thus far, I have no details of any findings. I'm told parts have been ordered (which Fox didn't have and needed to be ordered) I've asked for details, I've received none. I asked for an eyeballing of the costs involved with the parts and labor. I have no quote, only a message in a long email thread that they have a new supplier for parts, and they don't know what the cost is. I'm flummoxed - I've run MANY businesses and I've never ordered anything from any supplier without knowing what they cost, without having gotten approval from the customer approving the costs.
If all of this sounds weird, I'm with you and I'm befuddled because going on reputation I've read about here, Fox is top notch. My experience thus far has been less-so. Every interaction with them via email is friendly - but lacking any critical detail that makes me feel like I know what's going on.
I'm not here to sling slugs, but what I am asking for, is any name of a person any of you have dealt with there, and a phone number I can call to speak to a person about this. I've had no luck with either so far, myself.
Again, at this point, I'm not mudslinging nor am I asking any of you to do so either. This is a factual accounting of my experience so far. My goal is only to get my Sidewinder back, in nominal working conduction.
If you'd prefer to help anonymously, please DM me here with any info you can offer to help my Sidewinder find its way home soon.
Thanks, friends!
Mark
