I had an issue with an Uragan years ago through UA. Reg was bad and caused issues. Had proven it with shot strings and also poi changes on target. Called UA and talked to a tech who was actually the guy who tested it and sent me a label. They got it and said nope it's working just fine either a 15% or 20% restocking fee. I was pissed. Posted about it on the forums and caught the attention of UA. One of the higher ups called me on his personal cell and tested the gun personally and shot more than their 10 test shots and sure enough found the same issue as me. Refunded me full immediately and apologized for everything and made it right. I have utmost respect for that. But it took talking about it on the forums to get it solved as going through the correct way to do so didn't work.