Thought I'd share some info and numbers about the Impact as this is a common question that comes up that really stems from when the Impact was first launched 6 years ago. If you search for old posts and threads back in the first year or two of the Impact, this radical new design for an airgun did have some teething issues with o-rings and repairs. But to be quite blunt that has changed. I'll do something we usually don't do and share some numbers with you.
FX is currently making in excess of 20,000 Impacts a year worldwide. No other high end PCP even comes close to the amount of Impacts on the market. So certainly, like all airguns, there are going to be leaks and repairs that happen if you simply consider the numbers sold. Add to that if you factor in the amount of use the gun finds and how often the trigger is being pulled. The Impact clearly is a special rifle and in general I think it's safe to say that owners are using their Impacts and not letting them collect dust in the corner.
Personally, since I opened up FX USA in November of 2017, I've seen first hand the amount of rifles that come in for service work. And if you compare the amount of guns that we sell to the amount of service work, the numbers are staggering (in a good way). Meaning, though we are exponentially selling more rifles, the amount of Impacts coming in for service work remain relatively flat. I've had just 4 techs for the last two years be able to stay on top of our work. Meaning the quality control of the Impact has been improving over the last three years!
For those that really know these rifles, you'll be nodding your heads in agreement. FX has constantly updated and improved the rifle. To just name a few changes: the C3 bumper problem, updated the regulator to the more robust AMP regulator (and reg creep has dramatically decreased), updated valve rods to remove the few problems that occurred there, increasing the size of the plenum to account for the growing demand for heavier projectile shooting so that users didn't need to shoot at >160 ft lb reg pressures (and all the problems that come with higher pressures for the internals of any gun that runs at high reg pressures and have undersized plenums). These are some of the high profile changes, but there are constant minor changes including o-ring sourcing, strength of fasterners, etc. You see we're with you in that we don't want the rifles to break either as we have this lovely 3 year warranty. If we have issues, our margins erode as we have to spend more resources and time backing up our rifles. Common sense right? (many will continue to nod their heads in agreements, the FX haters will already have started typing a rebuttal...
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The stats don't lie. Certainly comments like "known to be bad air leakers due to bad o-rings" persist and we understand where it comes from. Just wanted to lay out some of the realities as I'll put our quality control and shear numbers of rifles in shooters hands compared to any manufacturer. And considering that I know very well the fail rate of other manufacturers from my 3 years at the head of Airgun Depot, I'd consider the source of info I have at my disposal.
That said, it doesn't bother us that these myths and concerns still float around (and possibly are even propagated by other manufacturers and non-FX retailers), simply we have our hands full keeping up with the growing demand for the FX Impact. So we're good
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Thought this would be educational and info a lot of you would like to know. And yes of course I'm biased towards FX... but ponder on some of those numbers and info shared. Love the passion for our sport and for FX Airguns here on AGN. Keep up the feedback and support as we keep a close eye on all the comments found here and use that to help fuel our progress and innovation. You guys are awesome!
- Jonathan