I was tinkering with my Streamline and somehow I caused a leak that emptied the cylinder every time I filled it up.
I called FX USA and explained the problem and let them know that I bought the rifle used and would be happy to pay for all repairs.
Brian explained that due to the volume of work turn around time was about 7 weeks. Since I had no choice off it went to the repair shop.
This was the last week of Nov. so I figured I would see my Streamline sometime in Jan.
Well "surprise surprise". A week after I send it off I got a call from Brian letting me they were fixing the leak and if there was anything else I needed done.
Not only did they fix the leak, but they also replaced the pressure gauge that had a small screw come loose. I got the rifle a few days after that and I imagine they honored the warranty because I got NO bill.
Thank you Brian and the folks at FX-USA. Fantastic customer service!!
Angel Cruz
I called FX USA and explained the problem and let them know that I bought the rifle used and would be happy to pay for all repairs.
Brian explained that due to the volume of work turn around time was about 7 weeks. Since I had no choice off it went to the repair shop.
This was the last week of Nov. so I figured I would see my Streamline sometime in Jan.
Well "surprise surprise". A week after I send it off I got a call from Brian letting me they were fixing the leak and if there was anything else I needed done.
Not only did they fix the leak, but they also replaced the pressure gauge that had a small screw come loose. I got the rifle a few days after that and I imagine they honored the warranty because I got NO bill.
Thank you Brian and the folks at FX-USA. Fantastic customer service!!
Angel Cruz
