I wanted to share my experience with FX support and Utah Airguns. I have a new FX Crown that was purchased in September (from another dealer). Since FX USA dissolved, Utah Airguns has taken on support and I contacted them about some issues I was having (regulator leaking and some gauge issues). They ball parked 2-3 week turnaround time and I was sent a service request form. I sent in my gun last week and they received it on Friday. They shipped it back on Monday (yes, in only 3 days) with the following note on my account:
WARRANTY REPAIR:
Gun was leaking from the regulator. The regulator was completely resealed and piston was replaced. The gauges were replaced and timed to be upright and still show pressure accurately...
I was amazed at the fast turnaround time. The repair was done under warranty with no charge. Since I live in Southern Utah shipping was only a day in either direction, so I was without the gun for only a few days. Hopefully, I don’t get Utah Airguns in trouble by setting a false expectation for anyone else reading this and needing to send in a gun for warranty, lol. But, I know there was some concern about FX repairs after the FX USA thing and my experience is that they are on it.
WARRANTY REPAIR:
Gun was leaking from the regulator. The regulator was completely resealed and piston was replaced. The gauges were replaced and timed to be upright and still show pressure accurately...
I was amazed at the fast turnaround time. The repair was done under warranty with no charge. Since I live in Southern Utah shipping was only a day in either direction, so I was without the gun for only a few days. Hopefully, I don’t get Utah Airguns in trouble by setting a false expectation for anyone else reading this and needing to send in a gun for warranty, lol. But, I know there was some concern about FX repairs after the FX USA thing and my experience is that they are on it.
