3/21/23
So…. My GX CS4 was delivered today. Ordered it Sunday afternoon and it was delivered today. I’ve been looking for another compressor, mostly to fill guns, but wanted the capability to fill/ top off tanks also.
My main compressor is an Omega Supercharger. I think I’ve had it for about 1 1/2 years and have 30+ hours on it. So the Omega Trail Charger was on my radar. When I read about the GX CS4 I looked on the GX Pump web site, and it was pretty obvious who makes Omega. Now that I actually have it in house, there is no doubt. Right down to the carry handle.
The one small sour note is, several pieces were missing in the spare parts kit. Emailed GX, so let’s see how customer support is.
Filled the water tank and ran the pressure up with the deadhead included. All seemed good, so I topped off a gun and then my small 90 cu. in. tank. I didn’t time it, but the tank top off took longer than I expected. Everything worked fine, just seemed to take longer. This compressor runs very smoothly and really quiet. Fingers crossed.
3/27/23
The day I received my order I first tried their online 'chat', but it was late evening so I didn't expect an immediate answer. However, there has been no response since then, and that was last Tuesday 3/21.
Immediately after trying chat ... sort of thinking that was going to be an automated type of response ... I sent an email, as directed from the bottom of the email notice that my order was delivered. I described the issue of the missing spare parts with a photo of what was actually received. Again, no response since last Tuesday. PS… actually they did respond to my email, but it went to my SPAM folder and I didn’t think to look until a couple days later.
Today I tried calling. Not surprisingly, that was a joke. Their phone line would ring a couple of times then disconnect. Tried three times. Followed by another email, which has so far gone unanswered. Again, it was in my SPAM folder. That’s when I found the original response.
Their web site does not list a rebuild kit for the CS4. Maybe too new or I'm not looking in the right place, but the other pumps have kits and parts listed. I'm beginning to feel customer support is non-existent. Sure hope this unit keeps working.
3/31/23
More run around from GX Pumps. Replied that they do not supply a grease syringe anymore, even though the brochure/manual lists it. Even though I sent a picture of what parts I did receive, they want me to tell them what was missing. The parts list is written in CHINESE. How am I suppose to know what’s missing. I don’t read or speak Chinese. That was the last I heard from them.
The unit is working good, so far, but I sure can’t recommend the company. Virtually no support.
4/1/23
No April Fools joke!
Target Forge is reported to carry GX compressor parts and maybe that’s a fall back… after warranty. The point is, no customer support what’s a warranty worth? And… if GX Pumps doesn’t have a parts kit in the catalog yet, where does TF get them?
It’s not just Chinese companies. I bought a night vision scope from a U.S. (Texas) based company and got the same treatment. Only difference was I bought through Amazon and it was easy to return. In this case, I’m sure return postage would be on my nickel and a compressor would be a big nickel. So, I’ll ride it out and recommend no dealings with GX Pumps.
So…. My GX CS4 was delivered today. Ordered it Sunday afternoon and it was delivered today. I’ve been looking for another compressor, mostly to fill guns, but wanted the capability to fill/ top off tanks also.
My main compressor is an Omega Supercharger. I think I’ve had it for about 1 1/2 years and have 30+ hours on it. So the Omega Trail Charger was on my radar. When I read about the GX CS4 I looked on the GX Pump web site, and it was pretty obvious who makes Omega. Now that I actually have it in house, there is no doubt. Right down to the carry handle.
The one small sour note is, several pieces were missing in the spare parts kit. Emailed GX, so let’s see how customer support is.
Filled the water tank and ran the pressure up with the deadhead included. All seemed good, so I topped off a gun and then my small 90 cu. in. tank. I didn’t time it, but the tank top off took longer than I expected. Everything worked fine, just seemed to take longer. This compressor runs very smoothly and really quiet. Fingers crossed.
3/27/23
The day I received my order I first tried their online 'chat', but it was late evening so I didn't expect an immediate answer. However, there has been no response since then, and that was last Tuesday 3/21.
Immediately after trying chat ... sort of thinking that was going to be an automated type of response ... I sent an email, as directed from the bottom of the email notice that my order was delivered. I described the issue of the missing spare parts with a photo of what was actually received. Again, no response since last Tuesday. PS… actually they did respond to my email, but it went to my SPAM folder and I didn’t think to look until a couple days later.
Today I tried calling. Not surprisingly, that was a joke. Their phone line would ring a couple of times then disconnect. Tried three times. Followed by another email, which has so far gone unanswered. Again, it was in my SPAM folder. That’s when I found the original response.
Their web site does not list a rebuild kit for the CS4. Maybe too new or I'm not looking in the right place, but the other pumps have kits and parts listed. I'm beginning to feel customer support is non-existent. Sure hope this unit keeps working.
3/31/23
More run around from GX Pumps. Replied that they do not supply a grease syringe anymore, even though the brochure/manual lists it. Even though I sent a picture of what parts I did receive, they want me to tell them what was missing. The parts list is written in CHINESE. How am I suppose to know what’s missing. I don’t read or speak Chinese. That was the last I heard from them.
The unit is working good, so far, but I sure can’t recommend the company. Virtually no support.
4/1/23
No April Fools joke!
Target Forge is reported to carry GX compressor parts and maybe that’s a fall back… after warranty. The point is, no customer support what’s a warranty worth? And… if GX Pumps doesn’t have a parts kit in the catalog yet, where does TF get them?
It’s not just Chinese companies. I bought a night vision scope from a U.S. (Texas) based company and got the same treatment. Only difference was I bought through Amazon and it was easy to return. In this case, I’m sure return postage would be on my nickel and a compressor would be a big nickel. So, I’ll ride it out and recommend no dealings with GX Pumps.
