GX CS4-i water pump/board fail

TLDR; Brand new GX CS4-i bought on Amazon, water pump did not function even after the usual trouble shooting. Water pump motor measured 17.2-17.3 M Ohm. Board produces 0.0 Volts on the pin outs. Contacted Amazon CS and contacted ANKUL.

Long story long: Several years ago I knew I wanted to go down the PCP road. I also knew the actual expense of PCPs would be accessories like pumps, bottles, etc. So for years I had a hand pump while I built an arsenal of accessories, like SCBA bottles, as well as PCP guns I wanted. I pumped a 4.5L bottle to 3000 PSI with a hand pump - weeks of 20 rep sets at a shot to fill from zero PSI to 3000 PSI. When I got done I swore I had sweat earned myself an electrical pump. Years went by and I never pulled the trigger on a Yong Heng, though I had designed exactly how I'd lay it all out and what upgrades I'd do.

Fast forward to this year, the GX CS4-i caught my eye. Decent price, very little upgrading needed, can fill my 9L bottles. Received my pump, bought at Black Friday price, on Sunday. Set it up Monday, carefully cleaning out the water reservoir. Worked out the burping process of the water fill system. No water pump function. I did the poke it with a stick trick, ensured there was no air bubbles, etc.

Nothing worked to get the water pump running, so I unplugged the water pump from the board, measured the windings, 17.2 to 17.3 MegaOhms. Seems more than a little high, but what do I know? I checked the voltage on the output pins at the board - 0.0 Volts. Hmmm.

Called Amazon CS, got the seemingly requisite, difficult to understand representative, and filled out my request to ANKUL. We'll see what they want to do. If they want to send me a new board and pump I could install it, but I'd rather have a new pump since it arrived defective.

Anybody know what the correct winding resistance ought to be, and/or has anybody had a board failure of this type?
 
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I’m a tech not a book reader sorry I kinda skimmed through. is it plugged in? If yes proceed to next step. If it’s under warranty don’t touch it and wait for GX to get back to you. If you insist then check power in power out on the board. If you have power out no motor spinning it’s not rocket surgery to put 2 and 2 together:)
 
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You might want to reach out to GX Pump direct at [email protected]. Amazon is an authorized dealer, so they should be able to handle and warranty requests. They are typically very responsive, although you may not receive the response until the wee hours of the morning the following day!
"Amazon is an authorized dealer,"

But it bought through a3ed party ANKUK. Not a sold by Amazon and shipped by Amazon .

I've become real Leery about that 3ed party seller stuff wether Amazon or whoever.
 
Can’t you do an exchange thru Amazon? ANKUK is the seller name GXpump uses on Amazon. I had a power supply issue with my CS4-I & contacted GXpump giving them my Amazon order number & they are sending a replacement. DOA I’d want to exchange it, I try Amazon return & see what happens.

it takes at least 12 hours for a reply form GXpump because of the time difference.
 
Can’t you do an exchange thru Amazon? ANKUK is the seller name GXpump uses on Amazon. I had a power supply issue with my CS4-I & contacted GXpump giving them my Amazon order number & they are sending a replacement. DOA I’d want to exchange it, I try Amazon return & see what happens.

it takes at least 12 hours for a reply form GXpump because of the time difference.
I see guys say they got satisfaction .. I guess they also bought that extra Amazon warranty too..

I never looked at ankuk to see if that was go or some clown.

You'd think gx would use there name to promote faith or brand confidence not hide behind a alias ..lol
 
If it were me, I would start by returning the unit via Amazon.
That is where you bought it, and they should allow the return.
However, because it is 3rd party it may take longer than a direct Amazon return to generate a refund.
And a refund is what you want.
You can then buy direct from GX Pumps (A highly reliable seller)
or you can buy from Amazon directly (not 3rd party)

Also
Deal with Amazon on the phone, not thru their website.
Be polite and don't disconnect the call until everything has been done for you


Edward
 
TLDR; Brand new GX CS4-i bought on Amazon, water pump did not function even after the usual trouble shooting. Water pump motor measured 17.2-17.3 M Ohm. Board produces 0.0 Volts on the pin outs. Contacted Amazon CS and contacted ANKUL.

Long story long: Several years ago I knew I wanted to go down the PCP road. I also knew the actual expense of PCPs would be accessories like pumps, bottles, etc. So for years I had a hand pump while I built an arsenal of accessories, like SCBA bottles, as well as PCP guns I wanted. I pumped a 4.5L bottle to 3000 PSI with a hand pump - weeks of 20 rep sets at a shot to fill from zero PSI to 3000 PSI. When I got done I swore I had sweat earned myself an electrical pump. Years went by and I never pulled the trigger on a Yong Heng, though I had designed exactly how I'd lay it all out and what upgrades I'd do.

Fast forward to this year, the GX CS4-i caught my eye. Decent price, very little upgrading needed, can fill my 9L bottles. Received my pump, bought at Black Friday price, on Sunday. Set it up Monday, carefully cleaning out the water reservoir. Worked out the burping process of the water fill system. No water pump function. I did the poke it with a stick trick, ensured there was no air bubbles, etc.

Nothing worked to get the water pump running, so I unplugged the water pump from the board, measured the windings, 17.2 to 17.3 MegaOhms. Seems more than a little high, but what do I know? I checked the voltage on the output pins at the board - 0.0 Volts. Hmmm.

Called Amazon CS, got the seemingly requisite, difficult to understand representative, and filled out my request to ANKUL. We'll see what they want to do. If they want to send me a new board and pump I could install it, but I'd rather have a new pump since it arrived defective.

Anybody know what the correct winding resistance ought to be, and/or has anybody had a board failure of this type?
Hi,

Has your problem been resolved? I recently bought a new CS4-i directly from GX.

Information on customer service experiences are always helpful.

JackHughs
 
Hi,

Has your problem been resolved? I recently bought a new CS4-i directly from GX.

Information on customer service experiences are always helpful.

JackHughs
Jack,
I have dealt with GXpump CS twice on 2 different compressors. I found them to be very responsive & problem solved in both cases. Remember politeness goes a long way, plus take into account the time difference. The sleep while we are awake