I always here how bad Hatsan customer service is. It's just not so. Once you learn how to navigate their website system. As a example, last night I ordered a type 1 and type 2 gas ram. I asked them to create a invoice and email it to me so I could pay. 10:30 my time the next day invoice was in my email. With a note that I should receive my parts in four days. This has almost always been my experience with them.