Anyone have any experience with Hawke USA service center? Both my compacts side focus wheel no longer functions correctly and have contacted service center by email to receive return shipping # as their web page instructs but have heard nothing....needless to say disappointed in both the product and their slow or non response!
Hawke Warranty Experience?
- Thread starter kayakman
- Start date
Sure, Every hawke scope I've tried had to be sent in for warranty. After the original SR6, SR12 hawke designed by Nick Jenkins(sp)? with Japan glass came out a had dozen folks from the club grabbed one and within 1 year on the market everyone agreed, Hawke warranties more scopes than anyone!
Just returned a newer (and less costly) NIB hawke last month. Front A/O would NOT turn. Used the online , they responded within 2 day's and I had a new (Defective) scope in my hands w/in 2 weeks. Not a bad turn around time. Not that I know what this second dead on arrival scope is worth but the return was easy.
Best of luck.
note: on the replacement the ONLY change in focus is from 400-450 yards. Not too sure I want to mail it back again on my dime, likely better to just buy a different brand.
And, has been some SEVERE Weather in their area in the last 1-2 weeks.
John
Just returned a newer (and less costly) NIB hawke last month. Front A/O would NOT turn. Used the online , they responded within 2 day's and I had a new (Defective) scope in my hands w/in 2 weeks. Not a bad turn around time. Not that I know what this second dead on arrival scope is worth but the return was easy.
Best of luck.
note: on the replacement the ONLY change in focus is from 400-450 yards. Not too sure I want to mail it back again on my dime, likely better to just buy a different brand.
And, has been some SEVERE Weather in their area in the last 1-2 weeks.
John
Upvote 0
I have had two scopes replaced by Hawke. Very simple procedure.
us.hawkeoptics.com
Hawke | Hawke Service Procedure
Hawke is a worldwide market leader, offering an extensive range of high quality, value for money sporting optics, from Rifle & Crossbow Scopes to Binoculars & Spotting Scopes
Upvote 0
My experience went like this- an R9 ate a 3-12 older Airmax scope. I did not have the receipt. Called customer service, the representative said "no problem" and sent me a new scope. I'm loving the AMX reticle an all is well so far.
Upvote 0
My experience with Hawke has been excellent. Fast & accurate service when needed and I would rate them right up there with LL Bean, period.
Upvote 0
I have many Hawke scopes and only returned one I bought used, and it was quickly replaced, no hassle, no problem. I'll continue to buy them.
Upvote 0
Thanx for all replies ironically soon as I posted this thread I received my return number and email stated turnaround time is typically 10 business days so Im hopeful we'll see.....
I had an Airmax 3-12 with front AO adjustment that was so stiff, I had to come off the scope to adjust it. That was my only Hawke experience.
Upvote 0
Without a long story I had a good experience in spite of the individual I spoke with sounding like he was having a bad day.
.
.
Upvote 0
Only had one warranty claim with Hawke.
One of the best customer service experiences I've every had. Sent the email saying something was wrong, shipped the scope back. About 5 days later got an email from a repair saying something was indeed defective and they'd be shipping a new one out.
2 days after that I had a brand new scope.
One of the best customer service experiences I've every had. Sent the email saying something was wrong, shipped the scope back. About 5 days later got an email from a repair saying something was indeed defective and they'd be shipping a new one out.
2 days after that I had a brand new scope.
Upvote 0
Like we all said when they had been out 1 year. "They DO warranty scopes! " (joke eh?) And they do it fast and easy. Personally think the front A/O are the most problems and shipping doesn't seem as costly if you spent $500 on it , it's just for the bottom dollar scopes at some point you need to cut your losses.
Great fast service tho no matter. I like their ( here you go a new one in 5 day's) warranty much better than Bushnell.
John
Great fast service tho no matter. I like their ( here you go a new one in 5 day's) warranty much better than Bushnell.
John
Upvote 0
Im pretty lucky as I live just 25 miles from their USA world headquarters. I started out using their scopes on my Crossbow. A big wide Excalibur 380 Matrix and a 405 Matrix. both used the XB30 Pro scope. Flawless! Until I dropped the bow once and bent the eyepiece down. They didn't even ask what happened. Took it to them and 10 minutes later walked out with a brand new scope!
I now have an old 2.5-12x44 SF on my Crosman pumper, and 2/ 4-15X50 Air Max SF IR scopes on my Diana Springers, a .22 ca. 54 T06 AKP and a .177 cal. 34 T05. They have been flawless. But the one on the 34 seems to be tight with the adjustments and SF. But it works properly so I may just keep it. If I want I'm sure they would exchange it. But if aint broke, I'll put up with the stiffer adjustments.
I now have an old 2.5-12x44 SF on my Crosman pumper, and 2/ 4-15X50 Air Max SF IR scopes on my Diana Springers, a .22 ca. 54 T06 AKP and a .177 cal. 34 T05. They have been flawless. But the one on the 34 seems to be tight with the adjustments and SF. But it works properly so I may just keep it. If I want I'm sure they would exchange it. But if aint broke, I'll put up with the stiffer adjustments.
Upvote 0
Very positive outcome after only two weeks a brand new Hawke is heading my way turns out the new all steel rings I was using were out of spec according to Hawke tec and they damaged the tube on scope to where it damaged focus mechanism
Upvote 0
I have had great luck with Hawke Airmax AMX scopes, I have five on my Weihrauch rifles and a new Airmax 4-12x40 waiting to be mounted on my Diana 460-.22. I will continue to buy them. I've never had a need to return one.
Upvote 0
Two months ago, I had a 2-7x32 Hawke AirMax replaced by Hawke. Great experience. The scope was going out of focus after every shot (even on a gently recoiling R7/HW30). I did not have the original sale paperwork. They replaced it, free of charge.
Glad to share my great experience with Mitch O. at Hawke USA Warranty/Tech Support.
Since then I’ve bought two more of their scopes and will buy more
Glad to share my great experience with Mitch O. at Hawke USA Warranty/Tech Support.
Since then I’ve bought two more of their scopes and will buy more
Upvote 0