Help with Kraford and Lypt

[cematin]

hey guys
I received my kls today by the post office,
very happy with the quality of the product



I will post photos tomorrow of the product

Thank you krafort and Lypt

 

[cematin]

 

[Vetmx]

They don’t make mass produced junk so it’s worth the wait. As consumers now and with technology, we somehow believe that the manufacturers are at our mercy. In my dealings with this company, I realized I’m at his mercy and I can definitely respect that. I hope it meets all your expectations.

 

[Pape76]

Hello,
Just reviewed your order.
As for your emails, I just found one 4 days ago that was replied to our initial order confirmation we sent you. This usually looks like the order confirmations we get in the same inbox and sometimes they don't get opened. Apologies for not replying.


Generally, we do not have extensive inventory on hand. Especially for the KLS or L-tech's, the amount of components cause things to take a little longer sometimes. Our standard wait time for things is usually 1-2 weeks if we do not have it on the shelf. Sometimes longer for various reasons.
As for the lack of communication some of you feel, we get it. Without going into a long winded explanation, K&L, as everyone else, does not have unlimited resources. Decisions are made, and people are rubbed the wrong way. BUT you'll always get your order when we finish it.

Good day,
I placed an order (n° 4182) for two pieces on 25 November '23, I am also one of those who sent some emails to find out how to proceed (given the long time frame), with no response.
It would be enough to be reassured that everything is going well, waiting for the shipment (with confirmation and tracking) no more is asked.
Thank you
All the best
Fabrizio

 

[KrafordAndLypt]

Good day,
I placed an order (n° 4182) for two pieces on 25 November '23, I am also one of those who sent some emails to find out how to proceed (given the long time frame), with no response.
It would be enough to be reassured that everything is going well, waiting for the shipment (with confirmation and tracking) no more is asked.
Thank you
All the best
Fabrizio

Your items have been machined, we are waiting for them to come back from being anodized.
Apologies for the long wait, they are coming.

 

[Pape76]

Your items have been machined, we are waiting for them to come back from being anodized.
Apologies for the long wait, they are coming.

Ok Dear..
Please read my emails anyway, there are notes inside.
All the best
Fabrizio

 

[dens228]

Your items have been machined, we are waiting for them to come back from being anodized.
Apologies for the long wait, they are coming.

Five months later!!!!
Yikes.......................

 

[KrafordAndLypt]

Five months later!!!!
Yikes.......................

Ok Dear..
Please read my emails anyway, there are notes inside.
All the best
Fabrizio

We try to keep a wide variety of options available for purchase; due to the niche nature of airguns the volumes aren't high. Especially when we offer around 11 versions for the impact, for example. When it comes to international orders, we try to ship all at once, so partial fulfillment isn't available even if other items on the order are in stock.

This creates an unfortunate situation, either limiting options or lead-time issues...

@Pape76 We will make sure to ship with no scratch or aesthetic defects

 

[SprayNPray]

Hello,
Just reviewed your order.
As for your emails, I just found one 4 days ago that was replied to our initial order confirmation we sent you. This usually looks like the order confirmations we get in the same inbox and sometimes they don't get opened. Apologies for not replying.


Generally, we do not have extensive inventory on hand. Especially for the KLS or L-tech's, the amount of components cause things to take a little longer sometimes. Our standard wait time for things is usually 1-2 weeks if we do not have it on the shelf. Sometimes longer for various reasons.
As for the lack of communication some of you feel, we get it. Without going into a long winded explanation, K&L, as everyone else, does not have unlimited resources. Decisions are made, and people are rubbed the wrong way. BUT you'll always get your order when we finish it.

Just got one from pyramyd today. I think it’s a great product. Should be worth the wait!

 

[Trucker3573]

Five months later!!!!
Yikes.......................

. Yeah…… I think I will order from that saber company. Just sayin.

 

[dens228]

We try to keep a wide variety of options available for purchase; due to the niche nature of airguns the volumes aren't high. Especially when we offer around 11 versions for the impact, for example. When it comes to international orders, we try to ship all at once, so partial fulfillment isn't available even if other items on the order are in stock.

This creates an unfortunate situation, either limiting options or lead-time issues...

@Pape76 We will make sure to ship with no scratch or aesthetic defects

If I were to order one of your products from a retailer is it safe to say they have it in stock already for shipping to the consumer?

 

[Jay308]

. Yeah…… I think I will order from that saber company. Just sayin.

They didn’t know a lot about a product I inquired about, kinda strange as they actually produce them. I didn’t feel comfortable ordering for a premium price.

 

[Peerke69]

Ordered my KLS-3 on the 30th of januari. Send about 6 mails asking for an update or info but they do not respond.
Stil hope to receive it but they are taking a long time......Would be normal to get an update and an estimate production date.

 

[SDstephan]

@ Peerke - Have you actually read this thread?

Be patient.

 

[Peerke69]

@ Peerke - Have you actually read this thread?

Be patient.

I'm hoping they will reply here as they did with others......

 

[trlrman]

They do good work , just not much of it !
After only receiving part of my last order after a long wait time I washed my hands of them .

 

[Pape76]

We try to keep a wide variety of options available for purchase; due to the niche nature of airguns the volumes aren't high. Especially when we offer around 11 versions for the impact, for example. When it comes to international orders, we try to ship all at once, so partial fulfillment isn't available even if other items on the order are in stock.

This creates an unfortunate situation, either limiting options or lead-time issues...

@Pape76 We will make sure to ship with no scratch or aesthetic defects

Dear, another month has passed..
(order of November '23)

 

[gbmarcht]

Five months later!!!!

Ok Dear..
Please read my emails anyway, there are notes inside.
All the best
Fabrizio

Probably not the best business plan to only reply to customers once become irate because they never received confirmation of purchase and get zero response for months from K&L. Love your products, your way of doing business not so much.

 

[cavedweller]

Somebody who knows how to RUN a business logistically needs to buy them out so they can focus on what they do best… design and limited production. IMO.

 

[Trucker3573]

Somebody who knows how to RUN a business logistically needs to buy them out so they can focus on what they do best… design and limited production. IMO.

Yes, or just stop altogether. If you are too busy with other things to provide customer service just stop completely. Obvious sign that life is too full.