Brocock/BRK I cannot get acceptable accuracy from my Brocock/BRK Commander XR Magnum
- Thread starter Sky King
- Start date
Because I wrote an unfavorable review of AOA, they refuse to take my call, return my calls or emails. My local dealer got 3 Brocock/Brks from them; Prevision Air Distribution a/k/a AOA in the last 3 weeks, $6,000 or so and that's what I get from AOA et al. I am working the the Personal Assistant to the MD at Daystate to set up a phone call. Meanwhile I am now testing lower weight pellets like 20 grain etc at higher speeds. Back at that tomorrow. I just received some JSB 20.X grain pellets. I would normall shoot them at 888 fps but now I'm trying 9XX fps ranges. I'm TRYING to get video off my scope to post here and Facebook.
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By the way, IF I was able to return it to AOA et al, they would just tell me that "they found the accuracy to be acceptable" or "We would not find anything wrong with it"
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Document the issues. Send it back using certified mail. File claim with CC company. NEVER tolerate bad service. Nobody likes to throw a fit but sometimes you have to. Corporations are NOT your friends.
This is why I would never buy from Daystate/Brocock. When I have a problem, I want to talk to the source. NOT some middleman.
This is why I would never buy from Daystate/Brocock. When I have a problem, I want to talk to the source. NOT some middleman.
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Here's a video from today.
Please take a look at this and tell me if you see a bad grouping problem. https://www.youtube.com/watch?v=FkWw3Dmbxio
Brocock/Brk Commander XL Magnum at 30M with JSB 18.1 pellets.
Personally, IMHO, I am not happy with this poor grouping.
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Big “IF” why the conjecture about what AOA “would” tell you. Did you purchase directly from AOA? If you did, I don’t understand the returning it issue. You have stated your other BRKs are satisfactory. Maybe slow your roll and let yourself and the gun settle in. All my BRKs are more accurate and precise than I can hold. Luckily all I need from them is M.O.P. minute of pest… All my BRKs are capable of MOA at 30 yards, the sender (me) not so much.Different journeys, my PCPs are for plinking and pesting, chasing small groups on paper has zero appeal to me.
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Thanks for your comment! I bought from Central Florida Airguns who gets it from Precision Air Distribution, part of AOA, same ownership. I've shot over 1,000 rounds throught it so it certainly has "settled in". I expect more from a $2300 gun! My Brocock/Brk Commander XR (not magnum) shot perfectly out of the box, no settling in.
Most of my shooting is for my own pleasure and therapy for my Service Connected PTSD. I am obsessed with accuracy and extremely low SD. AOA told me not to contact them because I wrote a stinging review on Google about how they treated me when my Pathfinder arrived with a leak. SO they told mw not to call or email them at all because I wrote that TRUE review. AOA is a very fickle company. Lots of very bad 1 star reviews on Google and Better Business Bureau. They also have 5 star reviews. Depends on what side of the bed they woke up on. I never have that / those issues with my FX Pantheras. Or with ANY other dealer. I love my Atomic XR in .22 and very much like my Commander XR in .22. I love my Panthera Hunter Compact and Panthera 600mm dual bottle as well. Never any issues and a dream come true to tune.
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With all due respect, I have had six BRKs from AOA, down to four now… All have been solid right out the box. It is “well known” that AOA is a solid company that stands behind what they sell… You did not buy directly from AOA, so why are you bashing them? This evening I was hitting chalk the size of a chipmunks head at 64 yards with my Pathfinder XR consistently. I own two Atomics, a Pathfinder and a Ghost… All of them are simply better platforms than this mere human can shoot. I put my BRKs to the test quite often from 25 to 64 yards and out to 102 yards as a lark. “All” my BRKs will smoke a pest out to 50 yards in good conditions…
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I appreciate your input. This all started when the pathfinder arrived leaking and I called AOA technical support people. The person I spoke with told me to spray down the gun with Windex to find the leak I did that and the leak was coming from a gauge. I reported that to the technical support person and he told me to tighten the gauge. I asked him specifically“how much torque“ and he said he did not know. He said to “tighten it slowly until the bubbles stop“. I did so, very gingerly, but the gauge just snapped and the gauge itself separated from the threaded portion. The dealer, Central Florida Airguns told me to return the gun to Precision Air Distribution, the arm of AOA that distributes Brocock to their dealers.
I did that and the dealer was credited in full
During this process, Darren at AOA was extremely rude and nasty to me and told me that I “destroyed the gun“ and “took it apart“. He was not speaking to me in a civil manner. Of course I didn’t do anything else to the gun except follow the instructions of their technical team. I never opened up the gun. I didn’t even adjust the trigger.
Since then, the manager of the distribution arm, Jared, and I spoke, and he understood the situation and was cordial with me.
Since that time, as a matter fact, within a few weeks , I bought an Atomic XR, and I was so happy with that that I bought Commander XR and a Commander magnum XR.
The Atomic XR and the Ccommander XR were without any issues out of the box, but the Commander XR Magnum has some grouping issues that I’m spending a considerable amount of time and pellets to try to resolve.
So I bought about $7000 worth of Brocock PCP rifles within about 40 days not counting the Pathfinder.
I am very experienced with PCP rifles but new to Brocock
I wrote appropriate reviews, recounting my true experience with Darren. And they were not favorable reviews, but they were truthful and did not express opinion, but expressed the actual experience.
After that, Darren at AOA instructed his people not to respond to my emails or phone messages.
So I can’t get any support from any US source for my three Brococks.
If the actual dealer, namely, Central Florida Airguns, or any other actual dealer, cannot provide the actual technical support, 1 is supposed to contact the exclusive US distributors support department for resolution. I am not able to do that.
I don’t want to return the guns. I simply want the support for the accuracy issue and other problems that may appear, hopefully none, in the future.
My other guns are too FX Pantheras and I have not had any issues whatsoever after the box or afterwards.
I hope this clarifies the situation. And I would prefer not to debate it with you folks.
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I would have to agree with L.Leon,
First, you didn't buy from AOA, and I've bought several airguns from them with absolutely stellar service. I returned a used HFT500 because I just couldn't cozy up to it. Fantastic gun, just not my cup of tea and when I called to discuss it, they simply said, "if you're not happy, send it back". It doesn't get much better than that. I think you "might" have jumped too hard, too soon, and got in a bind with them. I've found most dealers are honest, and have a genuine desire to have happy customers. Let's face it, that's their livelyhood and they simply can't let their customers go unhappy. Did you call and politely discuss your concerns? Or, did you go directly to bashing online? I must also say, I have a Bantam Sniper and it is a rock star airgun, I can't imagine anything better. That doesn't mean there isn't a lemon once in a while, and you may well have gotten one.
My suggestion is work with the shop you actually bought it from and maybe a new barrel will sort out the problem. I honestly hope you get it sorted. I know it's a hassle to get something that doesn't live up to expectations, but it happens and you need to give them a decent chance to rectify it, if indeed it is defective. If you have a bad wrap with AOA, maybe your local dealer can have more success.
First, you didn't buy from AOA, and I've bought several airguns from them with absolutely stellar service. I returned a used HFT500 because I just couldn't cozy up to it. Fantastic gun, just not my cup of tea and when I called to discuss it, they simply said, "if you're not happy, send it back". It doesn't get much better than that. I think you "might" have jumped too hard, too soon, and got in a bind with them. I've found most dealers are honest, and have a genuine desire to have happy customers. Let's face it, that's their livelyhood and they simply can't let their customers go unhappy. Did you call and politely discuss your concerns? Or, did you go directly to bashing online? I must also say, I have a Bantam Sniper and it is a rock star airgun, I can't imagine anything better. That doesn't mean there isn't a lemon once in a while, and you may well have gotten one.
My suggestion is work with the shop you actually bought it from and maybe a new barrel will sort out the problem. I honestly hope you get it sorted. I know it's a hassle to get something that doesn't live up to expectations, but it happens and you need to give them a decent chance to rectify it, if indeed it is defective. If you have a bad wrap with AOA, maybe your local dealer can have more success.
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I have done business with AOA for years, and my experience with the service folks has been excellent. To the OP, you might try sending an email to the service department address. Darren is in sales, so you might be better served to try the service folks directly. I'm not implying that your reporting of the facts is not accurate, but it is inconsistent with my experience. Based on your reporting, I believe your issue is the barrel. It could be as simple as a bad crown, or not. From years of BR experience, I can say that bad barrels are encountered. Some support a warranty replacement, others might meet the maker's stated criteria, but are still inadequate for precision accuracy. I've paid for several replacement barrels under that scenario. One thing is certain, you can't make a bad barrel shoot. Good luck in finding a resolution.
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So it's not clipping, right? The first thing I'd do is dial back the power and hammer spring, maybe it's a matter with air flow dynamics. Start fresh at low power with match grade pellets.
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You are absolutely correct. But I first tried to resolve issues via phone, politely as is my way. Yes I bought from a dealer who got it from PAD. It is my understanding that the people that provide technical assistance for AOA and PAD and check out guns etc b4 shipping are the same. Shane has been AWESOME and I have told him so. For many years I've done business solely with Pyramyd Air and their service and sales people and policy is beyond anyone's expections. It is. well run, managed and have great people. AOA is a new experience with me as is Brocock/Brk.
As mentioned my Pathfinder arrived leaking and I sent it back. The Atomic and non-Magnum Commander are excellent. The Atomic is my favorite gun.
I do not go directly to bashing online until I was unable to resolve the issues at the time, primarily associated with Darren at AOA vis a vis the Pathfinder. The Pathfinder incident was the only "bad" experience with AOA. And I don't know whom is the approproate contact for the Commander Magnum grouping issue but Jared at PAD contacted me this morning and had some very appropriate and helpful suggestions for me to try. I will try them and post results here. Jared has always been a pleasure to deal with. To all here: Please stay safe and well, you and yours' !
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Thanks for your inmput! I always use the best pellets. And I did try the power procedures that you suggested. MY SD is pefect (in my opinion). You can see grouping, sometimes "right-on" and sometimes good grouping but to the left. I have tried with and with moderators, no difference and no clipping. Have a look and LISTEN to the Chrono on tight velocity and energy, which is as good as it gets, IMHO.
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Step by step,you have ruled out many factors.Time to text the barrel,sometimes there is a small imperfection ,run cotton down the barrel ,see if there is any snag when the cotton pushes through ,sometimes there is a slight snag at end barrel CSI it! from breech to end of barrel,If the air flow s also inconsisant that is anther problem Chronograph all your shots.
If all this has already been stated ,I apologize. CSI do not get stuck on one thought,so consisant air flow
Can you change out barrel in those various Brococks? Do so if you can.Sometimes you can also see a problem by pushing a pellet down the barrel and lookiing at the shirt. Good luck and do not lose your mind
If all this has already been stated ,I apologize. CSI do not get stuck on one thought,so consisant air flow
Can you change out barrel in those various Brococks? Do so if you can.Sometimes you can also see a problem by pushing a pellet down the barrel and lookiing at the shirt. Good luck and do not lose your mind
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I'm glad you took the right approach. If I came to a dead end, I'd try contacting Brocock directly and let them interviene. Hopefully, they would take the bull by the horns. I have only had one airgun, out of dozens, that simply did not perform, and luckily I was able to simply send it back, with no issues.
I sincerely hope you can get some relief. Spending that much money on airguns in such a short time would definitely make me aggrevated.
I sincerely hope you can get some relief. Spending that much money on airguns in such a short time would definitely make me aggrevated.
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So I just finished anoth series of groupings with same JTS 18.1 grain pellet and, at Jared's suggestion, used single shot tray. You'll see that MOST of the shots are excellent spot-on but then rthere's these shots that go right and left and when they do, they group well. Later today I plan on testing again but with JSB 18.13 pellets. Here's video from today with JTS 18.1 pellets and single shot tray
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Thanks for your time and recommendations. See attached images of SD which are almost perfect. Jared suggested that I run the 18.1gn at 1000 instead of 890 or so as I have been. Made no difference. Sometimes the shots are dead-on bullseye and then they shoot left and right, mostly in TIGHT groups. Tried 3 different scopes, so scopes and mounts aren't the problem. I'm sending latest results to Jared at PAD and I'll see what he says.Step by step,you have ruled out many factors.Time to text the barrel,sometimes there is a small imperfection ,run cotton down the barrel ,see if there is any snag when the cotton pushes through ,sometimes there is a slight snag at end barrel CSI it! from breech to end of barrel,If the air flow s also inconsisant that is anther problem Chronograph all your shots.
If all this has already been stated ,I apologize. CSI do not get stuck on one thought,so consisant air flow
Can you change out barrel in those various Brococks? Do so if you can.Sometimes you can also see a problem by pushing a pellet down the barrel and lookiing at the shirt. Good luck and do not lose your mind
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Thanks fo your input. I will test the barrel with cotton and see if it snags anyplace. I emailed Shane in their sercvice/tech department and in the past he has been AWESOME, but apparently Darren told him to ignore my emails and calls. I need not comment on my opinion of Darren, but Jared has been great and Shane, until recently, has always been very helpful. He's the grouping I am experiencing.
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