In Feb. this year I ordered and paid Aliexpress for an ACECARE 12 L bottle. Well, it did not ship. I kept waiting and waiting and then sent messages to ask why it had not shipped. They said they dad sold the last one and no more were in stock. I asked when they would again be available. They answered shortly, but that never came. I was asked if I wanted a refund. I said "No", I wanted the bottle. i told them I would wait. Soon, I lost my ability to ask for a refund through AliExpress. From what I was told in my ongoing conversation, COVID shut the factory down, hence the long delay. Then I received a shipping notice, but it was to another address, not mine. Nevertheless Aliexpress closed the transaction. I was still receiving positive replies from my periodic queries to Acecare. By the beginning of August, I had lost all belief that I would ever receive either the bottle or a refund. Low and behold I received an email that the bottle was being shipped last week, but I had not received the promised tracking number. That arrived 2 days ago. It is now in New Delhi, India. So this may still be happening. We will see........