When I pay $5 for a dozen eggs. And I have to live on a $1,375 a month disability income.
And $900 of that alone goes into bills and maxxed out credit card debts of $5000.
Well, That's not even counting clothing and food.
I then have to worry about products not being made to last or field serviceable.
I go out on camping and survivalist trips for 30 days or more at a time.
And I need gear that can be fixed with spare parts.
To not have the ability to order parts. And given a depressing debbie downer attitude.
When my Umarex .25 caliber Origin needed O rings. is nonsense.
I could find no help online.
Or any parts list or schematic. Even in the Facebook Umarex Origin group.
So I called Umarex.
Remind you. I have not only a air gun I paid $369 for. But at least $350 in accessories and a $100 scope.
I bought this 18 months ago.
Anyways, Umarex customer service were very unthusiastic on the phone.
And gave me the vibe they did not care about my business or their own products.
They almost acted like I was asking for the secrets to make Plutonium.
And I was very polite. Even after thery blew me off when I asked them for some help with identifying O rings.
So I could replace them.
Their reply to me was a very curt and callous. Tough, Go buy a Gauntlet 2.
Your origin has been discontinued. Which also means they no longer have the parts to replace anything under their warranty.
And makes their warranty useless.
Not to mention A gunsmith would have charged me $400 to take a crack at fixing it.
Even though he is not necessarily trained to fix air rifles. As he is on firearms.
Now why would I want to buy another air rifle when I threw away almost $800?
Just to deal with some schmuck sitting behind his desk with a condescending attitude?
I don't get treated like this by Excalibur crossbow or even a chinese owned pocket knife company like WE Knives or Civivi.
So from my perspective. Besides economy reasons. I dare say that when you take a novice like myself.
Who went into debt with Affirm to purchase $800 for w basic beginner outfit.
And to have a company not even offer you a scematic or parts list for an investment you now own. And have a right to.
And to treat their own expensive products like they are meant for disposable use.
That don't inspire faith in me. Or that particular company.
I ended up giving the Origin away to a friend.
And told him good luck finding parts when the o rings blow out. And to save himself a headache and not rely on Umarex for any help at all.
People who are new to this hobby are treated like filth.
From companies who see their own products as disposable junk.
So, It's not just the economy.
As I have no problem going in debt and accepting the fact I will never be out of debt.Which is my own fault.
I have a problem that todays air rifle companies think asking for help with a set of O rings is asking for the secrets to make Plutonium.
No thank you. I would have been far better off buying a Henry .22 survival rifle.
Oh, Henry has plenty of customer service and far easier to service any of their rifles.
Sorry, but I don't subscribe to this throw away and buy a new one mentality.
And I doubt I will buy the Gauntlet 2 in .30 caliber. Since I can't trust Umarex enough to even keep the item from discontinuance.
Or to even offer a modicum of product support.
Quite honestly, This experience and the dismissive attitude I got from customer service.
Has ruined my interest in PCP air rifle shooting. Not so much the economy itself.
Now I am stuck with no way to do some small game hunting.
I don't mean to come off negative.
But this experience left a bad taste in my mouth.
