I recently encountered an issue with the value in one of my two 97 cu ft Great White Tanks. I called and Joe Brancato personally answered the phone.
He immediately offered "to do whatever I wanted" to rectify the issue, ultimately agreeing to send me a complete new valve & gauge assembly as an exchange for the one I was having the issue with. It arrived from CA to IN shipped priority two day mail in perfect condition. I removed the old valve and installed the new one and the problem appears to be totally solved.
I can't thank Joe enough for the proactive response and service and won't hesitate for a single second to do business with Joe and his team again in the future.
DZ
He immediately offered "to do whatever I wanted" to rectify the issue, ultimately agreeing to send me a complete new valve & gauge assembly as an exchange for the one I was having the issue with. It arrived from CA to IN shipped priority two day mail in perfect condition. I removed the old valve and installed the new one and the problem appears to be totally solved.
I can't thank Joe enough for the proactive response and service and won't hesitate for a single second to do business with Joe and his team again in the future.
DZ