Just Ordered A Tuxing TXEDT033
- Thread starter MikeAllen
- Start date
SECO 500, I'm using 50/50 but then I'm not in a HOT area, well, except for last summer. Never got above 64c, even filling my 74cf tank and some guns.
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UPDATE: Last December I bought a Tuxing TXEDT033 compressor from Tuxing Official Store on Amazon. It arrived with a bent frame and a few other signs of damage. I notified Tuxing Official Store of the damage and they had their "shipping agent” file a damage claim. Federal Express paid the damage claim in full immediately. Tuxing told me they had not been paid and would not receive a settlement from their shipping agent for at least 90 days and that the settlement would be no more than $1.00. OUTRAGEOUS! They either lied or they have a very dishonest shipping agent - China Express, aka USWE, aka US Logistics. Tuxing Official Store refused to replace the compressor. They said there were none in stock as a replacement - although their Amazon store showed this model as in stock and available for shipment. They said it was not in their US warehouse - only in China - and if they replaced it they would “lose too much money.” There were other lies throughout the entire process. They also refused to accept a return and give me a refund. Their position was “it should work okay and if it needs repair parts we will provide them.” I ended up working through the Amazon A-to-Z Guarantee claims department and was able to return the damaged compressor and get a full refund. All of this is absolutely true and well documented. I know some have had better success dealing with Tuxing Official Store but for me, I will never do business with them again. By the way, they also sell their products on Amazon from "4500psi PCP/DIVING Specialty Store."
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So Tuxing was paid and you were out your money! Seems to me they were paid twice once from you when you bought it and then again from the shipper? Why didn't the shipper pay you? You received the damage product. I can absolutely believe they pocketed the money of which they weren't entitled to.
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They claim “their shipper” which was China Express by the way, would not reimburse them for more than one dollar! Sounds like it’s all tied together by the CCP.
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Thanks for the info. I bought one back in February and just last week I finally asked Amazon for a refund through the A-Z program also. It was over a month and they kept sending me bogus tracking numbers to track the package. Oh well.i got my money back and to hell with them...
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Finally, It is great that tuxing do their duty all refund to you. Yes, if it is damaged by the shipping express. Like DHL /UPS / Fedex. The express need the seller provide all the damage picture or videos. Or the seller only accept the damage situtation. If the express confirmed it is damaged by themselves, they will refund less than 100USD
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I purchased from Tuxing using a CC. If damaged I would've expected a full refund. I've noticed CC companies like to dispute charges and side with you the card holder. Tuxing would've sent a new unit and then called me to get them to release the hold.
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First of all Tuxing did not do their duty and refund my money. It was Amazon that refunded my money. Amazon may get their money back from Tuxing, but it was not Tuxing that paid me, it was Amazon. Secondly, photos of the damage were sent to the seller, Tuxing Official Store, for complete documentation. Thirdly, Federal Express did pay the claim to the Tuxing shipping agent for the full claim amount which was about $735.00US. I have a record of the payment date and the check number from Federal Express. Apparently the Tuxing shipping agent refused to pay Tuxing Official Store. It was Amazon that took care of it.
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Amazon will refund us should something go wrong, Tuxing or anything else pay using a CC only. I purchased used audio gear from Japan using my debit bank card, gear was sent to me not working. Called my bank and they said I'm out of luck, nothing they will do except close my account if I want. Bought other gear from same Japanese seller using a CC, gear came busted up, I got it for free and easily repaired the damage, after contacting my CC company. The sellers know this now and can refuse payment with a CC sometimes.
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