I think this is a polite, professional email; I sent this after getting fed up with the mag.
Thanks for the help, "The Pellet Shop" has taken care of my main unit; however, I have an issue that goes beyond the retailer,
I've attached the conditions of the magazine that I have had for less than a month; they wear too quickly.
These magazines came with knicks that most likely came from an assembly line; this imperfection is one of many reasons that this unit jams ( only a guess)
when charging the wheel, the spin motion pulls the spring out of its security holes, but since the spring slips out of the magazine housing unit, the unit can not function;
I am not looking for anything as an individual, but as a consumer, this product lacks quality, which takes away from the value of this product. I am only talking from this experience and from forums (Airgun Nation and reviews on youtube) where we discuss the issues as airgun enthusiasts and consumers. I can not prescribe what should and should not be done to fix this; I made this big ticket decision, making this product my first airgun because it sounded good, yet I am still working on it (just the mags. The Pellet Shop fixed the problem with the HP SS .25, the gun works, but it isn't very helpful if the mags do not work.)
As a consumer, I can not purchase any AEA products after this experience; I my magazine issue, I will fix on my own, but I have to charge this purchase
to my consumer experience and take it as a loss. I end this by stating I received good customer service from the Marketing Department. This message is mainly for the
R & D Department because if any team has the answer, it would be that department or the engineers.
Best regards,
Chris Swift.
*It's crazy that I gave myself a budget of 1.5K -2K; I won't be spending it on AEA Evinax looking real good.
4 Attachments • Scanned by Gmail
Thanks for the help, "The Pellet Shop" has taken care of my main unit; however, I have an issue that goes beyond the retailer,
I've attached the conditions of the magazine that I have had for less than a month; they wear too quickly.
These magazines came with knicks that most likely came from an assembly line; this imperfection is one of many reasons that this unit jams ( only a guess)
when charging the wheel, the spin motion pulls the spring out of its security holes, but since the spring slips out of the magazine housing unit, the unit can not function;
I am not looking for anything as an individual, but as a consumer, this product lacks quality, which takes away from the value of this product. I am only talking from this experience and from forums (Airgun Nation and reviews on youtube) where we discuss the issues as airgun enthusiasts and consumers. I can not prescribe what should and should not be done to fix this; I made this big ticket decision, making this product my first airgun because it sounded good, yet I am still working on it (just the mags. The Pellet Shop fixed the problem with the HP SS .25, the gun works, but it isn't very helpful if the mags do not work.)
As a consumer, I can not purchase any AEA products after this experience; I my magazine issue, I will fix on my own, but I have to charge this purchase
to my consumer experience and take it as a loss. I end this by stating I received good customer service from the Marketing Department. This message is mainly for the
R & D Department because if any team has the answer, it would be that department or the engineers.
Best regards,
Chris Swift.
*It's crazy that I gave myself a budget of 1.5K -2K; I won't be spending it on AEA Evinax looking real good.
4 Attachments • Scanned by Gmail
I'm a Swift
