Monday, on the way back to Tacoma from a trip to Oregon I stopped at Leupold in Beverton OR. I dropped off a 12X scope to have a mildot reticule installed and parallax changed to 12 yards. Evidently I have an old model so the custom shop guy said he would have to check to see if they had a reticule that would fit. After checking he said he did and all was well. When I got home someone from the custom shop called saying they could not put a reticule in the old scope. Expecting to hear the lady say they would send it back she instead said the warranty would allow me to get a new scope with everything installed. Something like this happened several years ago and Leupold furnshed me with a new scope. They really stand buy their product. I have six of their scopes and I will continue to buy Leupold scopes. Next is a 3X9 EFR for my CZ 22rf. Thanks, Scott