I purchased the 3-16X new from Sportsman's Guide on Dec 26, 2018. ATN has taken very good care of me! The IR lamp that came with it died in April 2019, I contacted them and they sent me a replacement. I had a remote die also, contacted them and they sent me a replacement. Now the scope finally got to the point it was freezing or shutting itself off too frequently to be reliable, I contacted them and they are sending me a new one!
BTW, the refurbs carry the same 2 year warranty as the new ones! I have zero complaints about their customer service!. I do deal strictly with one CS Rep though, her name is Milen and she has always provided top notch service! Anytime I have a question, need warranty support or want another scope, I just contact her and she takes super good care of me! Good luck with that new scope, I think you're really going to like it!
BTW, the refurbs carry the same 2 year warranty as the new ones! I have zero complaints about their customer service!. I do deal strictly with one CS Rep though, her name is Milen and she has always provided top notch service! Anytime I have a question, need warranty support or want another scope, I just contact her and she takes super good care of me! Good luck with that new scope, I think you're really going to like it!
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