Skout My Epoch arrived today!

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Tricky-Dicky

Tricky-Dicky

Member
Nov 5, 2023
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UK
So far I have got it ready for a trip to the range and pinched a scope from another rifle, and I am impressed with the quality and workmanship, more to come once I have had a chance to shoot a few hundred pellets, the only thing that disappoints is the fact that after the initial contact from Skout USA i then replied with questions but never received any more replies, and to add to this I then contacted the Wolfiek group with similar questions last Sunday yet still haven't received any reply, not impressed!

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Congrats! The Skouts are big and a bit on the heavy side (great for the bench). I think of them as a "full-figured" rifle, but every time I see one, I like the looks of them even more. My only Skout so far (I've always been a dedicated FX Impact shooter) is an Evo in orange trim. With the exception of my very first Impact that for months I could only find in silver accent, I've always had all black guns. I saw Centercut's Orange Evo and loved it, but I do love an all-black, high-tech looking piece of art. Very nice shooting platform you have there! Looking forward to some targets!
 
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Tricky-Dicky said:
the only thing that disappoints is the fact that after the initial contact from Skout USA i then replied with questions but never received any more replies,
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The fact your OUT OF THE USA and the crew at SKOUT are USA based and on a far different GMT.
As one who has communicated and worked with SKOUT here now nearly 2 years ( Have a sub "50" S/N Epoch ) there attention to customer service is 1st class.
You really need to call them during there business hours as there phones are busy busy as there business rapidly grows & grows.
 
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Tricky-Dicky said:
I think a week or more is ample time to get an email back to me!
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I’ve had trouble getting replies to emails from them on several occasions. Never a phone call though. They always answer and if it isn’t a tech or salesperson that answers they will get one or have one call you back asap. Phone is an almost sure bet with them.
 
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Tricky-Dicky said:
I think a week or more is ample time to get an email back to me!
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I think your being Anal on being in your mind the most important customer in that moment.
Relax and get / find a groove where use and not knowing or understanding something requires a phone call and an absolute need to speak with someone at the factory.
If not your likely viewed as being pesty and seen as needing your hands held to comfort your decision.

This may sound harsh, but really it is what those on the service end deal with daily working Public relations / retail type customer service.

Respectfully stated ...
 
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Motorhead said:
I think your being Anal on being in your mind the most important customer in that moment.
Relax and get / find a groove where use and not knowing or understanding something requires a phone call and an absolute need to speak with someone at the factory.
If not your likely viewed as being pesty and seen as needing your hands held to comfort your decision.

This may sound harsh, but really it is what those on the service end deal with daily working Public relations / retail type customer service.

Respectfully stated ...
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While I can see your point, my previous questions that have gone unanswered by both Skout and Wolfiek group were about the setup used for the UK sub 12 guns and a quick phone call to either is not easy or cheap!
If I was in this business, I would make more of an effort to maintain good relations with customers, and not just with those that are connected in the industry or spend lots of money, as they say it's the little people that make up the bulk of companies business.

Daystate made the mistake of not responding to a problem I had with my Alpha Wolf, and the result is I will never use them again and will probably sell the AW.
So I am a little jaded with my attitude to manufactures, so the effect is knock on.
 
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Good customer support / care is the ONLY chance little companies / stores have to compete against MUCH bigger competitors.
But ! i must stress, the customer is NOT always right, there are many creeps out there that will not fess up to what ever mistake they made and will try their best to rub it off on somebody else.

I had issues with the EA Two i got from Wolfiek, but the brand itself have always taken very good care of me.
My contacts to Wolfiek was also replied to in time and i suppose with what i expected to hear.
All this i am hearing though do make me think if i should go shopping there again

Getting my FX Maverick repaired ( cocking handle broke clear off ) it took over 3 month at one of the local Authorized FX sellers, that indeed was not impressive, so also have feelings in that direction.
CUZ that at worst should have been a 3 hour job, or probably even smarter just send me the new part so i could ha ve replaced it myself in 1.5 hours.
 
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