I am all about really cheap and DIY. If I can get parts easily by checking boxes on a web order, I don't want customer service at all, >customer service = >$$$
That is exactly what the manufacturer also wants. Ship it and never hear about it again. That is the reason for dealers and the classic three tier distribution model that some individuals have claimed "the internet" has turned on it's proverbial head. As usual the collar does not quite match the cuffs.
Note what the online sellers are now wrapping their business in....CUSTOMER SERVICE. Why is that?
The consumer of course. We have become more sophisticated and we now attune our expectations with our spend level.
It is unusual that I am shopping for an Approx 1000 air gun. That was the retail price for my Blitz so I went shopping.
Gunbroker 634 bucks on me to ship it to Hatsan if defective. Shipped direct from wholesalers warehouse. No dealer, no customer service.
Large well respected online dealer. 999 bucks, plus 20 bucks if I want them to air it up, plus another 20 bucks for the accuracy check? So my cost would be 1039.00??
I am 100% certain their wholesale cost is less than the 634 I paid. It is exactly the same product. The only real difference for me....410 bucks.
Sorry that ain't worth a pleasant conversation with a CS rep. Trust me the manufacturer's are fed up to death with "dealers" who are not that. And darned likely it ships from that same warehouse unless I opt for the xtra services, thanks but no thanks. We get superior customer service from each other here!