Hey everybody I’m new here and wish this wasn’t my reason for posting …it’s always nice to enter a new platform on a good note but unfortunatly the situation calls for a more negative note..I hope I am posting in a reasonable place and this will get some attention and most of all I’m not stepping on toes.
It all started when I order an airgun directly from hatsan thinking this is my best bet considering warranties and any matter that may require maintenence or disfunction of the gun would likely be easier to deal with if I ordered direct from the manufacturer. I thought this was wise cause I’m only moderately aquamted with airguns.. I’ve been reading a ton but only own a handful due to financial constraints. Which is one of the biggest reasons why I’m still so upset and still trying to find help on the matter… I’ve tried so many entities online and no one could really be of any help in contacting hatsan…so here i am joining all these airgun forums to help get this matter resolved and you know what im gonna stick around and start posting I’ve been pretty antisocial online and need to stop doing that… I’ve noticed there’s really a hard line between two types of people who reasearch online , those that just read and lurk forums and those that are actually members of forums and do a ton of socializing on the forums . Well truth be told I’m the former not the latter but I need to break out of my shell anyway and this is a good opportunity to do so. Anyway back to this tragic story
One day I was browsing hatsans site and I saw that the hydra four barrel interchangeable rifle was on sale. I pay them by visa card and I wait… well to my surprise only a few days later here in California the tracking said that it was going to arrive today. At the time it was about 8am so I head out front and do some outdoor activities in order to catch the person delivering my package …well I wait and wait and keep checking the tracking . All of a sudden my tracking is updated with “delivered” and I immidiatly felt my body flush with anger/panic knowing I was about to embark on a nightmarish mission to attempt to retrieve my rifle from wherever it may be. I looked all around my property and asked several neighbors if they received a package or if they saw a fed ex truck go by. No on saw anything all up and down my street. Everyone knows each other in my neighborhood so it’s pretty much a fact when no one sees anything that no one saw a thing. So we knew for sure that no courier truck went by. At the time it was about 1030.
Before I continue I want to be clear about the fact that this wasn’t my first conflict with fedex. In fact they had failed me on every occasion of the three times I explicitly hired them to deliver something. Also every time with the exception of one package made it to me when others used their courier service to deliver to me. Also just a little online research will yield a mountain of results pointing at the fact that fedex might as well be a criminal organization involved in the theft of tons upon tons of guns and ammunition. In conclusion I’m pretty sure that the driver most likely stole my airgun. I spend the next two months of every moment of free time on the phone with fedex and they pretty much did everything in their power to convince me somehow it was my fault and I’m screwed.. well due to my extreme persistence and anger I had finally got them to admit fault and that they were willing to pay for the damages with the exception that hatsan was willing to contact them and confirm the cost etc. easy peasy right? Good god if there’s ever a company with non existent customer service. Here I am about a year later 5 reviews and 10 messages and an infinite number of calls later with 0 results… I tried everything and even told them I’m not blaming them and only need for them to let fedex in on some very simple information and I will order from them AGAIN! Well no response …can anyone give me any advise on handling this… is there a different number should I just take fedex and/ or hatsan to small claims cause I’m not dropping this matter until I’m reimbursed Thanks in advance
It all started when I order an airgun directly from hatsan thinking this is my best bet considering warranties and any matter that may require maintenence or disfunction of the gun would likely be easier to deal with if I ordered direct from the manufacturer. I thought this was wise cause I’m only moderately aquamted with airguns.. I’ve been reading a ton but only own a handful due to financial constraints. Which is one of the biggest reasons why I’m still so upset and still trying to find help on the matter… I’ve tried so many entities online and no one could really be of any help in contacting hatsan…so here i am joining all these airgun forums to help get this matter resolved and you know what im gonna stick around and start posting I’ve been pretty antisocial online and need to stop doing that… I’ve noticed there’s really a hard line between two types of people who reasearch online , those that just read and lurk forums and those that are actually members of forums and do a ton of socializing on the forums . Well truth be told I’m the former not the latter but I need to break out of my shell anyway and this is a good opportunity to do so. Anyway back to this tragic story
One day I was browsing hatsans site and I saw that the hydra four barrel interchangeable rifle was on sale. I pay them by visa card and I wait… well to my surprise only a few days later here in California the tracking said that it was going to arrive today. At the time it was about 8am so I head out front and do some outdoor activities in order to catch the person delivering my package …well I wait and wait and keep checking the tracking . All of a sudden my tracking is updated with “delivered” and I immidiatly felt my body flush with anger/panic knowing I was about to embark on a nightmarish mission to attempt to retrieve my rifle from wherever it may be. I looked all around my property and asked several neighbors if they received a package or if they saw a fed ex truck go by. No on saw anything all up and down my street. Everyone knows each other in my neighborhood so it’s pretty much a fact when no one sees anything that no one saw a thing. So we knew for sure that no courier truck went by. At the time it was about 1030.
Before I continue I want to be clear about the fact that this wasn’t my first conflict with fedex. In fact they had failed me on every occasion of the three times I explicitly hired them to deliver something. Also every time with the exception of one package made it to me when others used their courier service to deliver to me. Also just a little online research will yield a mountain of results pointing at the fact that fedex might as well be a criminal organization involved in the theft of tons upon tons of guns and ammunition. In conclusion I’m pretty sure that the driver most likely stole my airgun. I spend the next two months of every moment of free time on the phone with fedex and they pretty much did everything in their power to convince me somehow it was my fault and I’m screwed.. well due to my extreme persistence and anger I had finally got them to admit fault and that they were willing to pay for the damages with the exception that hatsan was willing to contact them and confirm the cost etc. easy peasy right? Good god if there’s ever a company with non existent customer service. Here I am about a year later 5 reviews and 10 messages and an infinite number of calls later with 0 results… I tried everything and even told them I’m not blaming them and only need for them to let fedex in on some very simple information and I will order from them AGAIN! Well no response …can anyone give me any advise on handling this… is there a different number should I just take fedex and/ or hatsan to small claims cause I’m not dropping this matter until I’m reimbursed Thanks in advance
