FX Need Help: FX Chronograph Warranty Issue After Dealer Closure

[Mughal]

Hello everyone,

I’m reaching out to this community with a heavy heart, hoping for guidance. Last year, I invested my hard-earned savings in an FX Chronograph from a local dealer here in Pakistan. As many know, the economic situation here is incredibly challenging—every penny counts, and replacing such an item is simply beyond my means.

Sadly, my chronograph stopped functioning recently, and since it’s still under warranty, I contacted FX directly. They redirected me to the original dealer, who has since closed their business. To make matters worse, there are *no longer any authorized FX dealers in Pakistan*, leaving me with no local support.

I’m sharing this not to criticize but to plead for advice. For someone in a country with limited resources and no accessible service centers, this warranty feels meaningless. Has anyone else navigated a similar situation? Are there alternative channels or escalation paths? This chrony was more than a purchase; it was a significant investment, and I feel utterly helpless. I have Sshoots of emails from fx and the dealer as well who closed his business

Any suggestions or solidarity would be deeply appreciated.

Regards
MUGHAL

 

[NCAirLine]

Wow...what a poor business practice by FX! Hopefully, someone can chime in with some helpful advice.

 

[OldDude]

This is one of those unfortunate cases where both FX and OP are right.

It sounds like OP did buy the FX chronograph from a third-party, not an authorized dealer (since there is no AD where he lives). Yes, the third-party was importing the device from an AD but that AD does not have a record of the OP buying the device. So, FX cannot tell when the device was bought (when the warranty kicks in).

No manufacturer provides warranty if the device was not bought from an AD.

 

[Mughal]

This is one of those unfortunate cases where both FX and OP are right.

It sounds like OP did buy the FX chronograph from a third-party, not an authorized dealer (since there is no AD where he lives). Yes, the third-party was importing the device from an AD but that AD does not have a record of the OP buying the device. So, FX cannot tell when the device was bought (when the warranty kicks in).

No manufacturer provides warranty if the device was not bought from an AD.

I apologize for reaching out here directly, but I feel helpless without access to proper support..

After encountering a technical malfunction, I have made **repeated attempts** to contact official FX support channels for guidance but have received no response. I fully understand this situation may be unconventional, but I am pleading for their kindness in helping me restore my chronograph to working condition. **I do not seek a refund**—only a chance to repair this cherished item, which holds great personal value to me.

I feel utterly helpless and abandoned, as I cannot locate even the shopkeeper’s supplier due to the lack of communication from official channels. If fx could **provide repair instructions**, **connect me with a their certified technician**, or advise me on how to fix, I would be forever grateful.

 

[greenbeans]

This is one of those unfortunate cases where both FX and OP are right.

It sounds like OP did buy the FX chronograph from a third-party, not an authorized dealer (since there is no AD where he lives). Yes, the third-party was importing the device from an AD but that AD does not have a record of the OP buying the device. So, FX cannot tell when the device was bought (when the warranty kicks in).

No manufacturer provides warranty if the device was not bought from an AD.

Being legally right doesn’t necessarily make you right. I’m a lawyer, believe me… technicalities such as the one here are commonly invented/used/applied to screw the consumer/counterparty. It would be easy to figure manufacturing date, delivery to the AD and to see whether there’s even a possibility to be out of warranty. Or, as many other manufacturers do, offer registration of your product to document the warranty. Or, bear with me, simply try to help the guy out because your product stopped working. If it’s a v2 even more obvious given that it was released in 2023.

 

[wimpanzee]

its a bit of a stretch, but you might call Utah Airguns. I recently sent a panthera .30 that I bought used from a private individual, and they performed a no cost warranty service on it for me. could be worth a call to them to see if they could help or direct you to someone.

 

[Justaguy]

Another happy customer.

 

[OldDude]

Being legally right doesn’t necessarily make you right. I’m a lawyer, believe me… technicalities such as the one here are commonly invented/used/applied to screw the consumer/counterparty. It would be easy to figure manufacturing date, delivery to the AD and to see whether there’s even a possibility to be out of warranty. Or, as many other manufacturers do, offer registration of your product to document the warranty. Or, bear with me, simply try to help the guy out because your product stopped working. If it’s a v2 even more obvious given that it was released in 2023.

Agree 100%. Unfortunately, it depends on how customer oriented the company is. Some are very strict to the letter of the sales agreement, while others are really flexible. It all depends on how much customer loyalty they are after.

 

[jwrabbit123]

wtf horrible buisness , under warranty , here in usa still being sold so no warranty on their $800 units , this is a crime ,

 

[Gerry52]

This is a very unusual situation. I feel for the customer (Mughal) but I understand FX's position too, being there's no proper documentation. HOWEVER, I'm kind of surprised that, in this particular case, FX can't find it in its heart to make an exception & help the poor guy out! They would know immediately upon inspection if the malfunction was due to a defect or shortcoming on THEIR part or abuse by the current owner in which case the warranty would be void. I get the technical legality of saying no but some situations call for HUMANITY & benevolence not legality. That's how  I always ran my business, with a HEART towards my customers well being & satisfaction. C'mon FX, have a heart! Maybe all who agree with this should take a minute to let FX know our feelings. After all there are a lot of their customers residing here! Just maybe, we'll be able to help a brother out!.

 

[Gerry52]

I just emailed FX and Utah air regarding this. Maybe someone can help.