Hi newhobby
I appreciate your perspective, but I think there’s a misunderstanding here. My situation isn’t about expecting free warranty work even if i am with warranty —it’s about seeking basic customer support for a product I’m willing to pay to repair and shipping charges as there is not authorized dealer available in my country. While your analogy highlights the challenges of unofficial channels, it’s not quite the same as a "black market" scenario. I’m simply asking the company to provide service options for a product they manufactured, even if it means covering all associated costs. Good businesses often assist customers regardless of where or how a product was sourced, especially when someone is openly offering to pay for help.
, I respect your opinion, but I believe advocating for better customer service is reasonable. Thanks for sharing your thoughts!
Given you are willing to pay for the repairs, it is hard to understand why FX is refusing to help out. IMO, they are getting bad publicity, which I assume will cost them more.
As a matter of fact, as @greenbeans said, had FX wanted, they could have checked the serial number, followed up with the AD in Germany, and verified when the chrony was sold. Then, they could have let you know if it would be a warranty or paid service. Flat out rejection, although legal, seems bad business practice.
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