FX Need Help: FX Chronograph Warranty Issue After Dealer Closure

[OldDude]

Hi newhobby
I appreciate your perspective, but I think there’s a misunderstanding here. My situation isn’t about expecting free warranty work even if i am with warranty —it’s about seeking basic customer support for a product I’m willing to pay to repair and shipping charges as there is not authorized dealer available in my country. While your analogy highlights the challenges of unofficial channels, it’s not quite the same as a "black market" scenario. I’m simply asking the company to provide service options for a product they manufactured, even if it means covering all associated costs. Good businesses often assist customers regardless of where or how a product was sourced, especially when someone is openly offering to pay for help.
, I respect your opinion, but I believe advocating for better customer service is reasonable. Thanks for sharing your thoughts!

Given you are willing to pay for the repairs, it is hard to understand why FX is refusing to help out. IMO, they are getting bad publicity, which I assume will cost them more.

As a matter of fact, as @greenbeans said, had FX wanted, they could have checked the serial number, followed up with the AD in Germany, and verified when the chrony was sold. Then, they could have let you know if it would be a warranty or paid service. Flat out rejection, although legal, seems bad business practice.

 

[mubhaur]

FX is a great company specially when we talk about after sale support.

I am also from the OP country but I always found FX to be the best in after sale support provider even in my country where there is no dealer.

I hope FX will see this post and will find out some reasonable solution.

Mubhaur

 

[Gerry52]

Why would you email the US importer? You're just trying to stir up **** and you know it.

If I read this correctly Mughal lives in Pakistan where there is no authorized FX dealer. The local unauthorized dealer which is no longer in business bought it from an authorized dealer in Germany named Hans Wrage. The chronograph stopped working and Mughal believes the chronograph should still be under warranty. The first question is is the FX warranty transferrable? If so then the most logical thing for Mughal to do is to either consult Hans Wrage or locate the nearest authorized FX dealer or Warranty Repair center and explain the situation. But anyone suggesting that you use this public space to "force the hand" of FX Sweden to help someone who bought something off the black market needs their head checked and their intentions question

"You're just trying to stir up **** and you know it." You're quite wrong. That's NOT the kind of person I am. I just happen to empathize with a fellow airgunner in a unique situation who has reached out for help. There's enough sh*t in the world & sh*t people without me stirring up more so don't make assumptions about who I am or what my motivations are! I'm glad I'm not the type of person such as you who views things through such a dark lens!

 

[rc4fun]

If you haven't opened the case yet you might want to. I don't know about V2 but the v1 had a ckt board that plugged in. not often you would hear of one becoming un-plugged. If its not powering at all you could check for broken wires and the obvious dead battery.

 

[Mughal]

If you haven't opened the case yet you might want to. I don't know about V2 but the v1 had a ckt board that plugged in. not often you would hear of one becoming un-plugged. If its not powering at all you could check for broken wires and the obvious dead battery.

The chronograph powers on and connects successfully to all compatible mobile devices. However, the primary issue is that it fails to detect or measure velocity data. Despite attempting all recommended troubleshooting steps—including software updates, device reboots, and ensuring proper permissions—the problem persists. No solution has resolved the velocity detection issue thus far.

 

[lhandy]

Does FX build this unit in house or does it come form China? Could be the reason they can't repair it.

 

[Mughal]

Does FX build this unit in house or does it come form China? Could be the reason they can't repair it.

Pretty sure they ain’t the real deal—just slapping their name on cheap stuff made in China. No shocker they ghosted me when I tried to pay. If they can’t even answer a basic message, no wonder people are losing faith. Either they’re clueless or straight-up avoiding responsibility. Either way, professionalism ain’t their thing. Sketchy vibes all around."

 

[rc4fun]

That's the way of electronic equipment these days if it stops working throw it away and get a new one. Ever tried to get a TV fixed or a laptop? If it's something easy maybe.

 

[Mughal]

That's the way of electronic equipment these days if it stops working throw it away and get a new one. Ever tried to get a TV fixed or a laptop? If it's something easy maybe.

I get that some brands act like their products are disposable, but fx is a *well-known company* charging premium prices. If we settle for 'just throw it away,' they'll keep selling expensive gear that breaks fast . Repair shouldn’t be this hard—especially when they’re not even a budget brand. Holding them accountable isn’t unreasonable

 

[jmohme]

Sounds like a load of bs some of the scope companies don't care how it got broke under there forever warranty which goes the scope if your the original owner or not

Not just scope companies either. Manufacturers have rules regarding warranty, but many also have policies for things that fall outside of those rules.
It really all depends on how much a company values their customers. I am very surprised that FX has not taken care of this. Maybe there is something missing from this story that we are not aware of?

 

[mubhaur]

I am really surprised that why FX did not participated in this discussion. They can explain the real situation.

I have found FX to be the best in customer support. Normally they cooperate out of the way.

 

[Mughal]

I write this not out of anger, but with a heavy heart and a lingering hope that someone, somewhere, might still care. Weeks ago, I reached out to fx team with a plea for help regarding my fx Chronograph a device I once trusted and cherished. Today, I write one final time, not to demand answers, but to mourn the silence I’ve been met with.

I am not here to shame or accuse. I am simply a loyal customer who believed in your brand’s promise of quality and support. When my fx radar chronograph failed, I didn’t ask for favors—I offered to PAY for repairs, replacements, or any solution you could provide. But my emails vanished into the void. My forum post, public and earnest, was met with indifference. Even as I sit here, disheartened and stranded in a country where this device cannot be repaired locally, I’m left wondering: Is this what loyalty earns? A wall of silence?

This isn’t just about a failed product. It’s about trust shattered, hope dissolved, and the quiet resignation of realizing that even the most respected brands can make a customer feel invisible. I had hoped your company would stand by its products, stand by the people who believed in you. Instead, I’ve been left with a paperweight and a lesson learned.

To others reading this: Let my experience be a reminder. Research not just the product, but the integrity of those behind it. A brand’s true colors show not in glossy advertisements, but in how they treat customers when things go wrong.

To FX Airguns, I’ll say goodbye now. I won’t reply again, nor will I wait for a response I’ve come to accept may never come. But know this: A single act of accountability could have saved a customer. Instead, you’ve lost one forever.

With regret
Your broken customer