FX Need Help: FX Chronograph Warranty Issue After Dealer Closure

[Mughal]

Hello everyone,

I’m reaching out to this community with a heavy heart, hoping for guidance. Last year, I invested my hard-earned savings in an FX Chronograph from a local dealer here in Pakistan. As many know, the economic situation here is incredibly challenging—every penny counts, and replacing such an item is simply beyond my means.

Sadly, my chronograph stopped functioning recently, and since it’s still under warranty, I contacted FX directly. They redirected me to the original dealer, who has since closed their business. To make matters worse, there are *no longer any authorized FX dealers in Pakistan*, leaving me with no local support.

I’m sharing this not to criticize but to plead for advice. For someone in a country with limited resources and no accessible service centers, this warranty feels meaningless. Has anyone else navigated a similar situation? Are there alternative channels or escalation paths? This chrony was more than a purchase; it was a significant investment, and I feel utterly helpless. I have Sshoots of emails from fx and the dealer as well who closed his business

Any suggestions or solidarity would be deeply appreciated.

Regards
MUGHAL

 

[NCAirLine]

Wow...what a poor business practice by FX! Hopefully, someone can chime in with some helpful advice.

 

[OldDude]

This is one of those unfortunate cases where both FX and OP are right.

It sounds like OP did buy the FX chronograph from a third-party, not an authorized dealer (since there is no AD where he lives). Yes, the third-party was importing the device from an AD but that AD does not have a record of the OP buying the device. So, FX cannot tell when the device was bought (when the warranty kicks in).

No manufacturer provides warranty if the device was not bought from an AD.

 

[Mughal]

This is one of those unfortunate cases where both FX and OP are right.

It sounds like OP did buy the FX chronograph from a third-party, not an authorized dealer (since there is no AD where he lives). Yes, the third-party was importing the device from an AD but that AD does not have a record of the OP buying the device. So, FX cannot tell when the device was bought (when the warranty kicks in).

No manufacturer provides warranty if the device was not bought from an AD.

I apologize for reaching out here directly, but I feel helpless without access to proper support..

After encountering a technical malfunction, I have made **repeated attempts** to contact official FX support channels for guidance but have received no response. I fully understand this situation may be unconventional, but I am pleading for their kindness in helping me restore my chronograph to working condition. **I do not seek a refund**—only a chance to repair this cherished item, which holds great personal value to me.

I feel utterly helpless and abandoned, as I cannot locate even the shopkeeper’s supplier due to the lack of communication from official channels. If fx could **provide repair instructions**, **connect me with a their certified technician**, or advise me on how to fix, I would be forever grateful.

 

[greenbeans]

This is one of those unfortunate cases where both FX and OP are right.

It sounds like OP did buy the FX chronograph from a third-party, not an authorized dealer (since there is no AD where he lives). Yes, the third-party was importing the device from an AD but that AD does not have a record of the OP buying the device. So, FX cannot tell when the device was bought (when the warranty kicks in).

No manufacturer provides warranty if the device was not bought from an AD.

Being legally right doesn’t necessarily make you right. I’m a lawyer, believe me… technicalities such as the one here are commonly invented/used/applied to screw the consumer/counterparty. It would be easy to figure manufacturing date, delivery to the AD and to see whether there’s even a possibility to be out of warranty. Or, as many other manufacturers do, offer registration of your product to document the warranty. Or, bear with me, simply try to help the guy out because your product stopped working. If it’s a v2 even more obvious given that it was released in 2023.

 

[wimpanzee]

its a bit of a stretch, but you might call Utah Airguns. I recently sent a panthera .30 that I bought used from a private individual, and they performed a no cost warranty service on it for me. could be worth a call to them to see if they could help or direct you to someone.

 

[Justaguy]

Another happy customer.

 

[OldDude]

Being legally right doesn’t necessarily make you right. I’m a lawyer, believe me… technicalities such as the one here are commonly invented/used/applied to screw the consumer/counterparty. It would be easy to figure manufacturing date, delivery to the AD and to see whether there’s even a possibility to be out of warranty. Or, as many other manufacturers do, offer registration of your product to document the warranty. Or, bear with me, simply try to help the guy out because your product stopped working. If it’s a v2 even more obvious given that it was released in 2023.

Agree 100%. Unfortunately, it depends on how customer oriented the company is. Some are very strict to the letter of the sales agreement, while others are really flexible. It all depends on how much customer loyalty they are after.

 

[jwrabbit123]

wtf horrible buisness , under warranty , here in usa still being sold so no warranty on their $800 units , this is a crime ,

 

[Gerry52]

This is a very unusual situation. I feel for the customer (Mughal) but I understand FX's position too, being there's no proper documentation. HOWEVER, I'm kind of surprised that, in this particular case, FX can't find it in its heart to make an exception & help the poor guy out! They would know immediately upon inspection if the malfunction was due to a defect or shortcoming on THEIR part or abuse by the current owner in which case the warranty would be void. I get the technical legality of saying no but some situations call for HUMANITY & benevolence not legality. That's how  I always ran my business, with a HEART towards my customers well being & satisfaction. C'mon FX, have a heart! Maybe all who agree with this should take a minute to let FX know our feelings. After all there are a lot of their customers residing here! Just maybe, we'll be able to help a brother out!.

 

[Gerry52]

I just emailed FX and Utah air regarding this. Maybe someone can help.

 

[newhobby]

This is a very unusual situation. I feel for the customer (Mughal) but I understand FX's position too, being there's no proper documentation. HOWEVER, I'm kind of surprised that, in this particular case, FX can't find it in its heart to make an exception & help the poor guy out! They would know immediately upon inspection if the malfunction was due to a defect or shortcoming on THEIR part or abuse by the current owner in which case the warranty would be void. I get the technical legality of saying no but some situations call for HUMANITY & benevolence not legality. That's how  I always ran my business, with a HEART towards my customers well being & satisfaction. C'mon FX, have a heart! Maybe all who agree with this should take a minute to let FX know our feelings. After all there are a lot of their customers residing here! Just maybe, we'll be able to help a brother out!.

Why would you email the US importer? You're just trying to stir up **** and you know it.

If I read this correctly Mughal lives in Pakistan where there is no authorized FX dealer. The local unauthorized dealer which is no longer in business bought it from an authorized dealer in Germany named Hans Wrage. The chronograph stopped working and Mughal believes the chronograph should still be under warranty. The first question is is the FX warranty transferrable? If so then the most logical thing for Mughal to do is to either consult Hans Wrage or locate the nearest authorized FX dealer or Warranty Repair center and explain the situation. But anyone suggesting that you use this public space to "force the hand" of FX Sweden to help someone who bought something off the black market needs their head checked and their intentions questioned.

 

[newhobby]

Being legally right doesn’t necessarily make you right. I’m a lawyer, believe me… technicalities such as the one here are commonly invented/used/applied to screw the consumer/counterparty. It would be easy to figure manufacturing date, delivery to the AD and to see whether there’s even a possibility to be out of warranty. Or, as many other manufacturers do, offer registration of your product to document the warranty. Or, bear with me, simply try to help the guy out because your product stopped working. If it’s a v2 even more obvious given that it was released in 2023.

This world could use less lawyers and more common sense. Image you live in the USA a country that doesn't carry the automotive brand Alpine. But you really want the A110. So you buy it from a guy who imported it from another guy who bought it in Japan. Why the hell would you expect Alpine to warranty anything on the vehicle unless you sent it back to Japan or Australia for warranty work? Mughal bought something on the black market. The only way I see Mughal getting his chronograph repaired is if he sends it back to an authorized dealer.

 

[Airgunmann]

This is one of those unfortunate cases where both FX and OP are right.

It sounds like OP did buy the FX chronograph from a third-party, not an authorized dealer (since there is no AD where he lives). Yes, the third-party was importing the device from an AD but that AD does not have a record of the OP buying the device. So, FX cannot tell when the device was bought (when the warranty kicks in).

No manufacturer provides warranty if the device was not bought from an AD.

Sounds like a load of bs some of the scope companies don't care how it got broke under there forever warranty which goes the scope if your the original owner or not

 

[Airgunmann]

Fx was very helpful last time i tried them before they closed i asked for the upgraded brass regulator pistons and a couple other small item free of charge but that was before fx USA shut its doors

 

[Mughal]

This world could use less lawyers and more common sense. Image you live in the USA a country that doesn't carry the automotive brand Alpine. But you really want the A110. So you buy it from a guy who imported it from another guy who bought it in Japan. Why the hell would you expect Alpine to warranty anything on the vehicle unless you sent it back to Japan or Australia for warranty work? Mughal bought something on the black market. The only way I see Mughal getting his chronograph repaired is if he sends it back to an authorized dealer.

Hi newhobby
I appreciate your perspective, but I think there’s a misunderstanding here. My situation isn’t about expecting free warranty work even if i am with warranty —it’s about seeking basic customer support for a product I’m willing to pay to repair and shipping charges as there is not authorized dealer available in my country. While your analogy highlights the challenges of unofficial channels, it’s not quite the same as a "black market" scenario. I’m simply asking the company to provide service options for a product they manufactured, even if it means covering all associated costs. Good businesses often assist customers regardless of where or how a product was sourced, especially when someone is openly offering to pay for help.
, I respect your opinion, but I believe advocating for better customer service is reasonable. Thanks for sharing your thoughts!

 

[Frank in Fairfield]

More than a year?
Warranty expired 6 months ago..

 

[greenbeans]

This world could use less lawyers and more common sense. Image you live in the USA a country that doesn't carry the automotive brand Alpine. But you really want the A110. So you buy it from a guy who imported it from another guy who bought it in Japan. Why the hell would you expect Alpine to warranty anything on the vehicle unless you sent it back to Japan or Australia for warranty work? Mughal bought something on the black market. The only way I see Mughal getting his chronograph repaired is if he sends it back to an authorized dealer.

Lol, you’re arguing in favor of respecting nuances of trade/commerce law and T&Cs, but on the other hand “the world could use less lawyers”… Sounds like you should consult one before making meaningful decisions Also, buying used/from a dealer that bought from an AD is a lot of things, but not black market… No offense, but I sort of got a lack of empathy combined with know it all vibe from your comment and couldn’t resist…

Jokes aside now, obviously I implied that they’re right legally. Though, the point was that a manufacturer should, imho, care for its end customer and stand behind its product, no matter who sold it to whom and hide behind legal finesse (if it’s a v2 it CANNOT be likely isn’t out of warranty based on release). But if they want to, I’ll gladly help them if they hire me. Such is life and we all gotta make a living

 

[greenbeans]

More than a year?
Warranty expired 6 months ago..

Don’t they have a year? But yeah, if more than a year (or 6 months if I remember wrong) then out of it…

 

[beerthief]

I would ask/Email FX for a service form and send with send the unit to them asking for a cost estimate before repair . i am sure FX has a repair Dept .