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Negative Experiences with Airgundepot.com

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I'll try to keep this as factual as possible.

  • 2019-02-17 - Placed an order for the Airforce E-Pump which was indicated as in stock.
  • 2019-02-17 - Received order confirmation from [email protected] by E-Mail.
  • 2019-02-18 - Received E-Mail notification that the item was placed in Back Order with no ETA. Payment would be charged once available.
  • 2019-02-18 - E-Mailed [email protected], [email protected], [email protected] requesting order cancellation and requesting cancellation confirmation
    • [email protected] E-Mail address bounced - account does not exist.
      • Order status page shows -- "Questions about your order? Click here to email us."; email link leads to [email protected]
    • [email protected] E-Mail address bounced - account does not exist.
      • From the order E-Mail -- "If you have any questions, shoot us an email or give us a call at 1-866-477-4867"; email link is to [email protected].
  • 2019-02-19 - No response received from E-Mail on 2019-02-18.
  • 2019-02-20 - Order status still shown as "Pending"; Called 1-866-477-4867
    • No ring-through using Windstream land-line; carrier/exchange routing hand-off errors/issues (bad call-handler provider?)
    • 10+ minute hold time for "Sales" from AT&T cellular phone, after an elongated time, I was steered to Voicemail; left voice-mail requesting cancellation of order.
    • Cancellation request resent to [email protected] and [email protected]
    • Shipping and billing notification of Back Ordered item received.
      • UPS status "Label Created 02/20/2019 10:56 A.M. United States"
    • Received call back and voicemail, no indication order was cancelled.
    • Returned call, spoke with CSR, described situation, requested cancellation. Order currently in shipping limbo state. Seller will recall the package if the carrier is in possession of it.

Issues:

  • Poor inventory management (indicating items in stock/available only to be oversold and placed on Back Order with no ETA)
  • Broken contact information in order confirmation and order status pages
  • Lack of timely response (or any at all)

Technical Data:


<[email protected]>: host aspmx.l.google.com[2607:f8b0:4002:c03::1b] said:
550-5.1.1 The email account that you tried to reach does not exist. Please
try 550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1
https://support.google.com/mail/?p=NoSuchUser g12si8442759ybk.465 - gsmtp
(in reply to RCPT TO command)

<[email protected]>: host aspmx.l.google.com[2607:f8b0:4002:c03::1b] said:
550-5.1.1 The email account that you tried to reach does not exist. Please
try 550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1
https://support.google.com/mail/?p=NoSuchUser g12si8442759ybk.465 - gsmtp
(in reply to RCPT TO command)

Please PM me if you wish to rectify this.
 
I'll try to keep this as factual as possible.

  • 2019-02-17 - Placed an order for the Airforce E-Pump which was indicated as in stock.
  • 2019-02-17 - Received order confirmation from [email protected] by E-Mail.
  • 2019-02-18 - Received E-Mail notification that the item was placed in Back Order with no ETA. Payment would be charged once available.
  • 2019-02-18 - E-Mailed [email protected], [email protected], [email protected] requesting order cancellation and requesting cancellation confirmation
    • [email protected] E-Mail address bounced - account does not exist.
      • Order status page shows -- "Questions about your order? Click here to email us."; email link leads to [email protected]
    • [email protected] E-Mail address bounced - account does not exist.
      • From the order E-Mail -- "If you have any questions, shoot us an email or give us a call at 1-866-477-4867"; email link is to [email protected].
  • 2019-02-19 - No response received from E-Mail on 2019-02-18.
  • 2019-02-20 - Order status still shown as "Pending"; Called 1-866-477-4867
    • No ring-through using Windstream land-line; carrier/exchange routing hand-off errors/issues (bad call-handler provider?)
    • 10+ minute hold time for "Sales" from AT&T cellular phone, after an elongated time, I was steered to Voicemail; left voice-mail requesting cancellation of order.

Issues:

  • Poor inventory management (indicating items in stock/available only to be oversold and placed on Back Order with no ETA)
  • Broken contact information in order confirmation and order status pages
  • Lack of timely response (or any at all)

Technical Data:


<[email protected]>: host aspmx.l.google.com[2607:f8b0:4002:c03::1b] said:
550-5.1.1 The email account that you tried to reach does not exist. Please
try 550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1
https://support.google.com/mail/?p=NoSuchUser g12si8442759ybk.465 - gsmtp
(in reply to RCPT TO command)

<[email protected]>: host aspmx.l.google.com[2607:f8b0:4002:c03::1b] said:
550-5.1.1 The email account that you tried to reach does not exist. Please
try 550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1
https://support.google.com/mail/?p=NoSuchUser g12si8442759ybk.465 - gsmtp
(in reply to RCPT TO command)

Please PM me if you wish to rectify this.
Click to expand...

Under the "Contact Us" page I see the below info:

If you still have order status questions, email us at [email protected].

I think you left off the "s".

Also found this:

If you have a problem, call us at 1-866-477-GUNS(4867) or email us at [email protected]

Checked one of my recent orders and my "Questions about order?, email us here" leads to: [email protected]

Maybe try one of the 3 emails above.
 
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