Maybe it's just me, cause I'm nursing a recent rotator cuff surgery and I'm grumpy. But, if I owned a company, and an employee told a customer that we made a product for them, but we "have not been able" to make instructions for its use, he and I would have a discussion about such an asinine response. I mean really, a 2 sentence explanation is something they are unable to do? Good grief, but maybe I'm wrong, as my wife often suggests.
I'm with you on this one, but my wife also frequently suggests the same as yours.
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