Thank you very much for looking Scott! I've decided to pull the sides off the compressor and have a good look inside before I make a call. Thanks again, Bob
Upvote 0
Omega Super Charger Received - Used/Refurbished?
- Thread starter Bobmart
- Start date
The questions this discussion brings are huge. Does AOA test wet?
If they do do you lose some purple ice and anti freeze? If they test dry ( holy fried o ring batman). I mean what are they doing? One guy reports a prob with the water pump. Kinda sounds like running dry to me. We really need to know what they are doing if anything. I didn't buy from AOA but are they in a position with Omega like FX as all come through there before they go to other resellers?
If they do do you lose some purple ice and anti freeze? If they test dry ( holy fried o ring batman). I mean what are they doing? One guy reports a prob with the water pump. Kinda sounds like running dry to me. We really need to know what they are doing if anything. I didn't buy from AOA but are they in a position with Omega like FX as all come through there before they go to other resellers?
Upvote 0
Sorry guys but 16 hours on what is supposed to be a brand new unit in my mind is totally unacceptable, seems like one with that much time on it might be a returned unit. I get tired of retailers taking back goods and then passing them off as new, I just bought a new Drill press, when I got it home it had obviously been assembled and returned, the table would not clamp tight, the neck was way too large for the column, obviously a manufacturing defect. But after getting it home and assembling it before finding this out, it meant taking it apart again to repackage it and return it, then I had to wait for 3 days for them to get a replacement for me. Things like this take a big chunk out of my day and is very annoying, I am sure getting a compressor that costs nearly $2000 to find it with 16 hours of use on the hour meter would really upset the buyer, I know I would not be too pleased!
I have one of the less expensive Omega Compressors arriving tomorrow, I will be sure to look at it very carefully and will post a review on here about it when I have had a chance to use it and form some impressions on it. I spend more time working and very little time shooting guns so I could not justify spending on a more expensive model, especially since I already own a booster pump. The compressor is just to cut out my dive shop because they are so unreliable in tank filling. It took them 3 weeks to get my last tank filled. The Omega will allow me to top off my scuba tanks and from there I will continue to use my booster pump, so the compressor will not get a huge amount of work, will keep you posted on the Omega when I have had time to test it, Neil
I have one of the less expensive Omega Compressors arriving tomorrow, I will be sure to look at it very carefully and will post a review on here about it when I have had a chance to use it and form some impressions on it. I spend more time working and very little time shooting guns so I could not justify spending on a more expensive model, especially since I already own a booster pump. The compressor is just to cut out my dive shop because they are so unreliable in tank filling. It took them 3 weeks to get my last tank filled. The Omega will allow me to top off my scuba tanks and from there I will continue to use my booster pump, so the compressor will not get a huge amount of work, will keep you posted on the Omega when I have had time to test it, Neil
Upvote 0
Well I've now ordered a bottle. Because if a warrenty issue is there I want to use it if I can. Ill charge the cooling unit as directed ( I have a scale) and fill the bottle. I cant afford a pcp gun at this moment but a bottle will give me something to charge. This discussion scares the begiggers out of me as $1800.00 is not a trival expence.
Upvote 0
Okay guys, let's put a stop to the rumors and hearsay please. The compressors are tested first by the manufacturer and sometimes tested more than once if they encounter anything during assembly. They are then tested by a 3rd party company near the factory to ensure everything is good before the long journey to the US. When they arrive, they are each opened, prepped and tested. And yes of course they are tested "wet" or filled with fluids and lubricant for those unsure what that means.
We asked the importer, Raptor Pneumatics, what they see on every unit for hours, and Todd said they arrive with anything from 3 to 26 hours on the meter. The factory does not reset when the finished product is ready to ship, so these are arriving to us in this range. We then do our testing and prepping. So, 6.5 hours is not used or refurbished, it was simply tested by the factory, importer and us. At least all are honest and don't reset the units once ready to ship. The hour meter will be an accurate number from the time of first assembly. Every unit is thoroughly tested both in manufacturing and again here stateside to ensure all is working as advertised.
If we are shipping out a replacement product of any kind, we generally do extensive testing to make double sure the replacement is perfect. If it were an air rifle, we'd likely put several hundreds of shots through a replacement before sending to test for accuracy, consistency and velocity. With a compressor, we would likely attach it to an air tank and run at least one full cycle to make sure it is doing its job. Shipping is not cheap on these, and we want every customer to be happy.
If the OP would like to make contact with us about his issues, we are still available here, and more than willing to help. We are unaware of what this "rock" could be or where it could be wedged, but our guess is a chunk of Styrofoam from the packaging. We really wish everyone would allow their dealer to address problems first. Often times, as it has here, conclusions are made that are simply untrue. We are available by phone or email, and Raptor Pneumatic are always extremely helpful with any issue or concern on the Omega units.
Upvote 0
As did I. Bottle as well. Well see how it goes . I hate being the guine pig but here I am. They get good press from this froum so I have hope.
Upvote 0
Considering I had read an article that said it was not unusual to have to service the pump after 150 hours I think testing for up to 26 hours as you said might be the case seems very extensive and putting unnecessary hours on the unit. I wonder how you would feel if you bought a brand new car with 1000 miles on the clock? And when people say that they received a unit with 6 hours on the clock, it is not hearsay, it is a fact. So your response should be about whether or not the units are just being tested or have been used and returned. Buyers will have to make up their own minds as to what is acceptable, but personally on something that has not yet got a proven record of longevity I would not be happy receiving one with 26 hours on the meter. A couple of hours of running the unit with varying load on it should be more than enough to bed in the moving parts, Neil.
PS. I think it would be prudent for the makers to do the testing and then add the clock set at zero, that way the consumer knows exactly what he is getting instead of having to rely on what they are being told.Then if you buy a unit with 26 hours on it you have no doubt it has been used! I see many items sold with hour meters on them and have never seen any with hours already ticked off on them, unless the dealer has said that it was a demo model.
PS. I think it would be prudent for the makers to do the testing and then add the clock set at zero, that way the consumer knows exactly what he is getting instead of having to rely on what they are being told.Then if you buy a unit with 26 hours on it you have no doubt it has been used! I see many items sold with hour meters on them and have never seen any with hours already ticked off on them, unless the dealer has said that it was a demo model.
Upvote 0
To AOA thanks for your input. One last question did you use your own frozen purple ice and antifreese? And do all units go through you to other retailters? I want to think that my unit was factory sealed. I bought from Precision Airguns.
Upvote 0
Thank you Rocky. Just to be clear, we are not responding to the actual users who shared. We were responding to Neil's accusation that we were taking back returned goods and selling them as new. Our comment was not accusing any of our customers of spreading rumors. Maybe we used the quote feature of this forum wrong, and we apologize if we offended any of the members who commented with facts based on their own experience. Hopefully our comment sheds some light on the testing done on these prior to us receiving them. The Omega compressors have been exceptional product, and we give much respect to Todd over at Raptor for keeping things good.
Ssunsera, we do keep a supply of lubricants on hand for testing here. But, most of the intensive testing is done by the US importer not AOA, and all units are opened to ensure they are right.
Ssunsera, we do keep a supply of lubricants on hand for testing here. But, most of the intensive testing is done by the US importer not AOA, and all units are opened to ensure they are right.
Upvote 0
I am sorry but your posts do not make it look any better for you, why would anyone sell a product with an hour meter on it and sell it showing 26 hours and then claim it is from testing? If you read my other post it suggests that makers should do the testing before they sell their product, that way the buyer knows exactly what he is getting before he buys it. Others may feel differently but I buy something new I expect it to be new and not used and played with by someone else. Maybe you should give your customers the option of this before just talking it upon yourself to do it. Do you want your brand new car with hundreds of miles on the clock and be told by the dealer, we had to test it before we let you have it, just to make sure it was perfect? Sorry but I am not buying the whole thing, a couple of hours testing on a compressor to bed it in is all that is needed, and this can be done by the customer following instructions given to him by the factory. You are not helping yourselves at all by giving such vague testing times, from a few hours to 26 hours, why the big difference? If you sell items like this and sell them with hour meters showing anywhere up to 26 hours on them, you can only expect customers to start speculating why?
By the way I did word the post badly, I did not mean to imply you were deliberately selling used goods and passing them off as new, I was referring to the case I mentioned with my drill press where it had obviously been assembled and returned with a problem and then put back on the shelf for resale. But I still have strong reservations about your comment that some of them have up to 26 hours on a new unit, there is absolutely no reason for a brand new compressor to have that many hours on it. If I ever got something home with that many hours on it, it would go straight back to the store and I would ask for an exchange with zero hours or a full refund. You might want to talk to the makers about their policy so that buyers get these with zero hours on the clock so they know the ONLY testing done was done by the factory.
That way posts like this would never take place and we would not be discussing this!
By the way I did word the post badly, I did not mean to imply you were deliberately selling used goods and passing them off as new, I was referring to the case I mentioned with my drill press where it had obviously been assembled and returned with a problem and then put back on the shelf for resale. But I still have strong reservations about your comment that some of them have up to 26 hours on a new unit, there is absolutely no reason for a brand new compressor to have that many hours on it. If I ever got something home with that many hours on it, it would go straight back to the store and I would ask for an exchange with zero hours or a full refund. You might want to talk to the makers about their policy so that buyers get these with zero hours on the clock so they know the ONLY testing done was done by the factory.
That way posts like this would never take place and we would not be discussing this!
Upvote 0
KZ - your nose is good.
The original posters questions were answered. The dealer even chimed in with a detailed explanation. Personal opinions belong under MANUFACTURER FEEDBACK or DEALER FEEDBACK.
This forum was designed to encourage Manufacturer & Dealer participation, so lets not discourage them from participating.
The original posters questions were answered. The dealer even chimed in with a detailed explanation. Personal opinions belong under MANUFACTURER FEEDBACK or DEALER FEEDBACK.
This forum was designed to encourage Manufacturer & Dealer participation, so lets not discourage them from participating.
Upvote 0
Okay, first of all, this discussion took many twists and turns that I did not anticipate. My contacts with AoA have always been positive. Secondly, I never pointed fingers at anyone in my post; I was simply trying to see if 6.5 hours on the meter was normal or excessive.
Thank you to the AoA repesentative for your information on this topic.
Now, I am a four-year college grad with many years of work experience, and I know the difference between Styrofoam and a hard rock deeply wedged inside a fill hose female foster fitting!
I am now assured that 6.5 hours on the meter is normal. That's okay and good to hear.
I carefully read the owner's manual and there are still questions in my mind. The owner's manual says that "The compressor comes with a pre-mixed solution of Purple Ice radiator coolant, anti-freeze and purified water WHICH WILL NEED TO BE ADDED TO THE RADIATOR PRIOR TO INITIAL START-UP AND OPERATION OF THE COMPRESSOR." [emphasis added] The unit arrived with two small bottles in a zip bag labeled "Ice" and "Antifreeze". Are these the pre-mixed solutions noted in the owner's manual OR spare fluids as stated in AoA's video on the unit? To avoid damaging the unit, I figured I'd better pour these fluids into the unit's radiator as called for in the owner's manual. Also, the owner's manual says to turn the grease bolt "1 complete turn every 4 hours of operation". AoA's video says to turn the grease bolt 2 complete turns after every 2 hours of operation. Which is correct?
Now, the confusion and concern about what fluids had already been placed in the unit and what the included small bottles of solution represented ("spare" or "pour in before starting the unit"); AND my concern about the hours on the meter upon receipt could have been clarified by AoA with a SINGLE SHEET OF PAPER stuffed into the owner's manual. The paper would explain that 1) "x" hours on the meter are normal, 2) whether the new owner needs to place fluids of any kind into the radiator before startup, 3) whether the included bottles of fluid are "spare" fluids, and 4) update/clarify maintenance procedures such as turning the grease bolt. This simple COMMUNICATION to the new owner of an $1800 unit would have answered my primary question and made my original post unnecessary.
Upvote 0
Rocky,
What you can't see is that this topic was Flagged by several different users who also felt like it was getting off topic.
I did not support the dealers response. I said “The original posters questions were answered. The dealer even chimed in with a detailed explanation”. Do I agree with their explanation ??? I am not familiar with the manufacturer/dealer testing procedures, but I do support thorough testing. Personally I believe that testing should be done by the manufacturer not the dealer. But then again if I were a dealer I would want to test it again before shipping an 80 pound unit across country.
You’re not giving us any credit Rocky. We’ve all seen what has happened to other forums when responses are left unchecked. However, I will take your comment into consideration. Thank you
Upvote 0
I agree with everybody on this thread.
Still, I would also encourage anybody buying something from a dealer to contact that dealer with questions/concerns FIRST, before hitting the forum. Yes, I've done it too, but not lately. I believe it's more helpful to the buyer and the seller to have contact with one another.
Still, I would also encourage anybody buying something from a dealer to contact that dealer with questions/concerns FIRST, before hitting the forum. Yes, I've done it too, but not lately. I believe it's more helpful to the buyer and the seller to have contact with one another.
Upvote 0
I agree but I would still prefer to do the break in process myself. I am meticulous and would follow makers instructions to the letter to make sure the unit is correctly bedded in. But if makers do this process I would like to see the units shipped to the buyer with zero hours on it, lets face it they could test them for 100 hours and they could still arrive at your door in a non operating condition, no testing will guarantee against what happens in shipping.
And I do agree with Michael, enough has been said on this topic, the OP has got some answers and hopefully some of the questions and answers will be helpful to retailers who ship these, maybe extra info will be included with the units when they ship them, to clear up any doubts in the buyers minds, Neil.
And I do agree with Michael, enough has been said on this topic, the OP has got some answers and hopefully some of the questions and answers will be helpful to retailers who ship these, maybe extra info will be included with the units when they ship them, to clear up any doubts in the buyers minds, Neil.
Upvote 0
Hello fellas... very interesting discussion. I think Bob's original intent was to gain some other buyer/users feedback before he contacted AoA, that was a good plan IMO.
I am not an owner of this particular compressor but, with lot's of experience in the pump. compressor and rotating equipment field (OEM stuff like Ingersoll Rand) I can tell you that "testing" these units 3 times seems very odd? Why is that needed? Isn't this a done and done deal at the maker or, is the maker test in question and more tests are done? What happens if a test fails or is at less than peak efficiency?
Dirt and heat are the #1 and #2 enemy of compressors, so the loose parts and dusty or dirty condition of the equipment as received also seems odd.I also appreciate Bob's note that he "knows what a rock is" (ha ha).
Despite the gentleman from AoA asking for a first look at the problem (and rightfully so) , the many hours on the run meters is also odd. Most American makers re-set meters after testing or, have their own run meter at the test stand with the eqpt. meter out of the circuit. A new item should not have 6 or 7 or 13 hours on the run meter IMO.
I am not an owner of this particular compressor but, with lot's of experience in the pump. compressor and rotating equipment field (OEM stuff like Ingersoll Rand) I can tell you that "testing" these units 3 times seems very odd? Why is that needed? Isn't this a done and done deal at the maker or, is the maker test in question and more tests are done? What happens if a test fails or is at less than peak efficiency?
Dirt and heat are the #1 and #2 enemy of compressors, so the loose parts and dusty or dirty condition of the equipment as received also seems odd.I also appreciate Bob's note that he "knows what a rock is" (ha ha).
Despite the gentleman from AoA asking for a first look at the problem (and rightfully so) , the many hours on the run meters is also odd. Most American makers re-set meters after testing or, have their own run meter at the test stand with the eqpt. meter out of the circuit. A new item should not have 6 or 7 or 13 hours on the run meter IMO.
Upvote 0
I agree as a engineer in manufacturing some of the time on these hourmeters seem out of line. Folks this is an $1800.00 investment. I have a bottle and have plugged mine in and it shipped wet. There is green fluid pumping around (this is a good thing ) and the level seems reasonable. I will turn on the compresser tomorrow (in full day light, as light is failing now as I speak). Expect an update but hey it pumped fluid and I'm not seeing a puddle.
Upvote 0
My unit came to me with 8 hours on the meter. I took that as testing and checking by all those concerned prior to my getting the unit. My hose was separate, the documentation was packed in a clear bag, the cover was in a clear plastic bag and the tool was loose with the hose. I called and was advised that I should add the anti freeze and the Royal Purple Ice solution to the reservoir. My unit came wet and tested. There was some dust but the Omega was well packed and rapped up in plastic in some rather strong shipping box. Call AoA and speak with Todd if you have any questions or concerns. AoA and Todd have been very good to me with my Super Omega.
My question is did you get the small dead head plug that fits in the end of the Foster fitting with your unit. If not ask them to send you that dead head plug...but by all means call them...leave your name, number, question and choose to be called back if they do not answer you right away. They have always returned my calls promptly after I have done this as directed.
My question is did you get the small dead head plug that fits in the end of the Foster fitting with your unit. If not ask them to send you that dead head plug...but by all means call them...leave your name, number, question and choose to be called back if they do not answer you right away. They have always returned my calls promptly after I have done this as directed.
Upvote 0